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Camelback Hyundai
- Car Dealers
- Phoenix, AZ
About this business
Location details
1500 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Poor customer service 😱 0 stars 08/13/18: 4:30 - 6:30 pm. I won't trust Pedro again to schedule my ride back to the dealership without thoroughly going over all the details of address, time, DAY and pick up location. Be aware that even if it is written on the service agreement and discussed, there is no doubt that Pedro's attention to detail is deficient. Pedro is supposed to know how to schedule Lyft rides, right? Evidently not. Three rides requests later, a Lyft driver showed up after 20 minutes and apologized for driving... read more
Business response:
On the behalf of Camelback Hyundai, I would like to apologize for your frustrating experience with our service department. The situation you've described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us and we like to regain your trust. Thank you for taking the time to write this review. If we can assist you with any other matters, please contact me directly. Respectfully, Teara Canning Customer Service Director 602.235.0684
How do you shop for a car if you can't see inside? My husband and I just visited this dealership. We are looking for a Jeep and saw a Sahara on the lot we wanted to see. When we pulled in we were met by a young lady walking to our car. We told her we were interested in looking at the jeep. She followed us to it and made small talk. We asked to see inside. She said she would go get the keys and that someone named Carlos would help us as well. Came back out without the keys asking us a million questions including if we planned... read more
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Camelback Hyundai. Please know that this not the level of service we expect from our team and we truly apologize. Again, thank you for taking the time to write this review. Respectfully, Teara Canning Customer Service Director
Absolutely horrible! Your just a sale. 1st of all bought my car, got warranty. Asked, does this work @ any hyundai dealership? Was told by several yes. That was the first lie. Apparently from 1 dealership to the next they do not communicate nor is ANY info in systems. 2nd don't send a friend there. I've been waiting since 1st week in Feb for a $100 check. Good luck getting that, the sales rep. Is no longer returning calls, sales manager is on vacation for almost 3 weeks now. GM? Yeah right, his voicemail not set up, nor will... read more
Faulty Car - Don't buy here. DO NOT BUY A CAR HERE! I bought a used 2016 with less than 50k miles on it less than 6 months ago and it's already required thousands of dollars in repairs. The heated/cooled seats don't work (and haven't since the day I bought it so they obviously sold it knowing this was an issue), that is a $600+ repair. The engine randomly stalls out (obviously incredibly dangerous) and no one can determine the cause. Additionally, the check engine light came on - that was another $500 repair. There is blue s... read more
Sold a faulty engine and poorly taken care of afyer. Careful dealing with this service department. They replaced my faulty engine after it passed the recall test and then died on the side of the freeway. Their fabulous technicians then clamped my oil line while replacing the engine which then led to my turbo going out. Of course, they are now denying responsibility and refusing to cover that. Attempted to escalate it through Kia Corporate and that is a worthless cause. Lastly, the service manager also insinuated that their p... read more
Business response:
Thanks for your feedback. Please know that it is our top priority to stand behind our vehicles to protect the safety of our customers, and we’re sorry your experience was different. We apologize for any inconvenience you’ve experienced, and we thank you for bringing the matter to our attention. At your earliest opportunity please reach out to Executive Manager, Frank Stevens at (602) 235-0684.
Do not buy a car here Do NOT First all Justin the General Manager is the most unprofessional scammer of the entire place. And then it trickles down from the top. We bought a used vehicle that had problems Jon stop from the time we drove it off the lot. Most were minor and the warranty covered it but then when they found out the engine needed replacement they held off until the warranty expired so they could charge us $4600 to replace it. We only owed 8k on our car. They are such scammers ! So now we're stuck either paying th... read more
Business response:
Our team has looked into your comments and reviewed your file. It appears that over 10,000 miles were put on the vehicle and lack of proper maintenance is what caused the engine to fail. Our service department does not have records of routine maintenance being completed on this vehicle and any maintenance that was done on the vehicle was not completed correctly based on our technicians review. All warranties that cover an engine or transmission are dependent on a vehicle receiving all of the necessary maintenance. If the war... read more
Oh they will surprise you alright.. Trust me when they say Kia will show you the power to surprise you with dynamic HIDDEN FEEs and HORRIFYING experiences that go beyond your expectations. Read my story below. So I got a new car from this dealership Kia Optima S 2018 (224/227) test driven miles on April 7, 2018. We negotiated a price of approximately 23k for the vehicle and I was very firm on my monthly payments and what I expected to pay the sales person Ian he didn't tell me that it was a firm final offer. So I sign everyt... read more
Business response:
Hello Ruby - Here at Camelback Kia we pride ourselves in straightforward, no nonsense, and transparent dealings with our clients. Please know that we are currently working to resolve this, feel free to contact Executive Manager, Frank Stevens at (602) 235-0684.
Bait and Switch- Shady Agreed on a car they sold it from under me - then got another and wanted to charge me extra - total scam - rude treatment by Salemanager
Service dept Excellent service in shop. Service manager was great and wait time was minimal.met all my expectations on my first visit. They even washed my car. Above & beyond in service Thanks guys!
Frequently asked questions about Camelback Hyundai
How is Camelback Hyundai rated?
Camelback Hyundai has a 4 star rating with 4,014 reviews.
When is Camelback Hyundai open?
Camelback Hyundai is closed now. It will open at 8:00 a.m.