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Camelback Hyundai
- Car Dealers
- Phoenix, AZ
About this business
Location details
1500 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Probabaly my worst car buying experience. Took 5 hours to finish buying car, never got anything that I was promised. Absolutely dismal post-sale service. Mail boxes are full and no one picks up the phone other than receptionist. The attitude of salesman before and after car buying was like day and night. Please avoid.
Business response:
We are very disappointed to hear that your experience with us did not reach the 5-stars we want our team to deliver. We would like to speak with you to get additional information about your visit with us so we can address your concerns. We are unable to identify you by this screenname to reach out directly so please contact Tammy Jarrin in our Customer Service Department at 602-249-1133 at your earliest availability.
They have sold me a vehicle with holes in the front two tires. This is a huge safety concern. I have gone back to them several times to give them an opportunity to rectify the problem, but they are only concerned with profits. I will never buy from them again!
Business response:
We’re a bit confused with this feedback as our vehicles undergo extensive safety inspections prior to sale. Please reach out to Tammy Jarrin in our Customer Service Department at 602-249-1133 at your earliest convenience to discuss this further.
Unbelievably bad customer service once you've driven the car off the lot. Nobody is available for a phone call. Mailbox to request callback full. Messages left with reception a total waste of time. Eventually i asked for whomever was in charge and John called back. He was very helpful. I"m never going back !
Business response:
We’re disappointed to hear there was miscommunication with our team. Please reach out to Tammy Jarrin in our Customer Service Department at 602-249-1133 at your earliest convenience to discuss this further.
I bought a CERTIFIED USED Hyundai Sonata at over $20k. I made an amateur mistake as it's been a while since I got a used car and didn't inspect the exterior. I got home and was showing it to my family and noticed a CRACK on the rear driver side bumper fascia from the taillight almost to the bottom. Went back to tell them as this would have been a deal breaker and their response was that they knew about it and "had priced it accordingly" yet somehow they forgot to tell me about it. There is also a scuff on the right rear behi... read more
Business response:
Unforutnately, our vehicles are sold as is if the damage does not affect the safety and internal mechanics of the vehicle. We make sure to perform a safety inspection and take care of any maintenance prior to sale. Should you wish to discuss this further, please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience .
My car was taken in with a known issue. It took the dealership 1 whole day to do an inspection on my vehicle with nothing else. I had to call them to find out what was going on to learn that the service department left for the day and they did not work the next day. I was promised a manager would call me first thing in the morning. And right on brand, guess what, that's right, no phone call. I had to call them and each time they assured me someone would call back. I told them I needed to pick up my vehicle or else I would no... read more
Business response:
We’re disappointed to hear this feedback and would like to speak with you to get a better understanding. It is true that we keep customer keys secure when our service department is closed and do not allow other staff access to them unless in an emergency but communication about the status of your vehicle should have been provided in a timely manner. We are unable to identify you by this screenname to reach out directly so please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience to disc... read more
Brought my car in to have the transmission flushed. Had an appointment at 9:30am. Five hours later, I’m still waiting for my car! This service center is ridiculous!
Business response:
Jane, we appreciate your patience as it is the holidays and we are experiencing higher traffic in our Service Drive. We'd be happy to address your concerns directly with you, please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience to discuss this further.
I purchased a 2019 Nissan Altima about two weeks ago. The day after I bought it, the read out was showing numerous problems. Everything was working fine but the diagnostics were telling me incorrect information. I set up an appointment at the service dept. for the next day at 10 am. When I got there I was told by one of the service writer's that it would be at least 2-3 hours before they could look at the car. I asked the service writer what time they opened the next day. I said I would be back when they opened to get the ca... read more
Business response:
We’re disappointed to hear you are experiencing issues with your vehicle and we would certainly be happy to assist. Unfortunately we cannot identify you by screen name to reach out directly, therefore, please contact Adam Altvater, our Service Director, at 602-433-3715 and we will do our best to make this better.
Had a Venue in for warranty transmission issue, took nearly 3 months to get back and during that time I called many times and never did they return my calls. went to get it back was told it was not there, had to let them know I had GPS and knew it was before they went and found it, then to add it was covered in dirt and the radio was not working now, had to take it back, was promised it would be back same day, no call no nothing had to call next day to find it was done radio was left unplugged. Poorly run shop
Business response:
We’re concerned by this review and we want to discuss the situation and all its details further so we can address your comments. We are unable to identify you by this screenname so please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience.
Our names are Christina Rauch and Gregory Alford. ....... We recently bought a 2017 Hyundai Sonata 2.0T Limited in the color white on October 21st........ The car has had to be brought back every 2 to 3 weeks since the day we bought it because of significant problems it has been having. We have proof of everything. We have been told every single time that they "fixed" the problem........ But the car just continues to have problems........ The check engine light has also come on more than once. We even have a Platinum Warrant... read more
Frequently asked questions about Camelback Hyundai
How is Camelback Hyundai rated?
Camelback Hyundai has a 4.1 star rating with 4,461 reviews.
When is Camelback Hyundai open?
Camelback Hyundai is open now. It will close at 9:00 p.m.