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Camelback Kia
- Car Dealers
- Phoenix, AZ
About this business
Location details
1450 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Took our vehicle in for reduction in power when stepping on the gas and for stalling. service department came back with maintenance repairs needed like motor mounts and sway arms.they didn't bother to address the issue we took it in for until they did a test drive, after fixing motor mounts and sway arms, and noticed it was having power and stalling issues. It then took them 4 days to figure out what was wrong and two more days to fix it. Horrible experience, wouldn't take any vehicle here. Won't buy another vehicle from thi... read more
Business response:
We work to ensure every vehicle concern is thoroughly evaluated and properly diagnosed to support safe and reliable performance. Our process is designed to address both immediate issues and any related findings that may impact long-term operation. We are committed to clear communication and timely service throughout each visit. Please contact Adam Altvater, our Service Director, at 480-863-9568 so we can discuss your experience further.
Bad selling experience. Bad servicing.
Business response:
We value all feedback regarding both sales and service interactions. Our team is committed to delivering a professional, supportive experience at every stage of ownership. We continually work to improve communication and overall customer satisfaction. Please contact Tammy Jarrin in our Customer Service Department at 602-249-1133 so we can learn more about your experience and provide assistance.
I had gotten in for a recall and the issue was not fixed they kept my car for more than half of the day.
Business response:
We are concerned to hear about your experience, and we understand your frustration. We take recall repairs seriously and want to ensure every customer receives the thorough service they expect. Please contact Adam Altvater, our Service Director, at 480-863-9568 so we can discuss your concerns and work towards a resolution.
They did a good job but it took them 5 hours to do 5 things!!
Business response:
We are overjoyed to hear that you were pleased with the quality of our work. We understand that spending five hours for your service needs felt lengthy, and we truly appreciate your patience during the process. Your feedback helps us recognize both our strengths in delivering quality results and areas where we can work to improve our efficiency. We value customers like you who take the time to share their honest experiences, as it helps us continue to enhance our service delivery.
This was my third time taking my car in there, and they still could not fix the issue. I ended up taking it to another dealership, and they fixed it the first time.
Business response:
We are disappointed to hear that we were unable to resolve your vehicle's issue, and we understand your frustration. We would appreciate the opportunity to discuss your experience further. Please contact Adam Altvater, our Service Director, at 480-863-9568 so we can work toward a resolution.
Liars and fakes-won't cover basic warranty stuff after saying it was covered. Huge disappointment
Business response:
We strive to communicate warranty details accurately and ensure customers understand what is and is not included in coverage. Our intention is always to provide guidance in good faith and support customers through the warranty review process. Feedback like this is important as we continue reinforcing clarity and consistency in how coverage is discussed. Please contact Adam Altvater, our Service Director, at 480-863-9568 so this can be reviewed further.
I trusted them to fix my car and they failed to do so. They misdiagnosed my vehicle where I spent 2 thousand dollars for the same issue to happen 6 days later. They then diagnosed it again for a different issue and wanted to charge me another 1,450 to get that issue fixed. I don't recommend someone to take their vehicle here for service, find a private mechanic instead.
Business response:
We appreciate you sharing your experience and understand how frustrating it can be when a repair does not deliver the resolution you expected. Our intention is always to provide careful evaluations and support customers in making informed service decisions. If you would like to discuss this further, please contact Adam Altvater, our Service Director, at 480-863-9568.
My bill was overcharged by $4.00. I'd give you 5 stars if it wasn't for that. I signed for $113.00 approximately for services, and you charged $117.00. It would be nice if you could refund me that amount. Otherwise, service and person helping me was great. IDK if I can recommend this shop if you continue to overcharge, no matter how big or small.
Business response:
Thank you for the positive feedback about our service team. We understand your concern about the $4 billing discrepancy and want to resolve this immediately. Please contact Adam Altvater, our Service Director, at 480-863-9568 so we can review your service details and make this right. Your satisfaction matters to us at Camelback Kia.
Honestly I'm highly disappointed in my visit. Not only did I have to continue to call to get updates after hours of not getting anything, I felt like I was brushed off for bringing up my concerns for my vehicle ! Problem still wasn't fixed and my car was left there all day for an oil change ! I would never recommend this shop
Business response:
We appreciate you sharing your experience, as our goal is always to provide attentive care and keep customers informed throughout their visit. Our intention is to ensure every concern is heard and addressed efficiently, so each experience feels productive. Feedback like this helps us strengthen communication and service practices. Please contact Adam Altvater, our Service Director, at 480-863-9568 if you'd like to connect further.
Frequently asked questions about Camelback Kia
How is Camelback Kia rated?
Camelback Kia has a 4.1 star rating with 5,146 reviews.
When is Camelback Kia open?
Camelback Kia is closed now. It will open at 8:00 a.m.