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Camelback Kia
- Car Dealers
- Phoenix, AZ
About this business
Location details
1450 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Poor worksmanship, tons of mechanical errors. Sent me on my way in a used car I just paid almost $20k for, with the brake shield scraping the rotor, a pcv hose undone, oil cap barely on, coolant below the low line, a dent that wasnt there when I purchased the car, and oil underneath the vehicle burning on the exhaust. On top of that I paid $1600 for zaktek, $500 of which was interior, my interior looked terrible, seats were grimey, I would not recommend letting this service department touch your car
Business response:
We're extremely disappointed to hear this feedback related to your service visit and we want to speak with you directly to address your concerns. Please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience.
Even having a scheduled appointment, it took over 3 hours for an oil change. So plan on wasting half your work day waiting for a simple and straightforward service.
Business response:
We apologize for the delay in your service and appreciate your patience as weve been experiencing a higher than normal demand in our service department which have extended our wait times. We would like to speak with you regarding your visit to get some additional information so we can address your concerns. Please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience to discuss your concerns further.
Horrible experience with this dealership. Parts needed and scheduled for another appointment 2 weeks out even though the service person said it should only take 3-4 days (I was going to be out of town the first week). I show up 2 weeks later after arranging for a sitter for my infant and parts arent ordered and nothing can be done. I was sent home and told hopefully parts would be in so I could come in, yet again, in a week.
Business response:
Were disappointed to hear there was a delay in your ordered parts and you feel there was a lack in communication from our service team. Please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience to discuss this situation further.
Jimmy was rude and tried to charge me $200 for a warranty check.
Business response:
Were disappointed to hear you felt you didnt receive excellent customer service from our team and that we missed something during your visit. Please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience to discuss this situation further.
3.5 hours for an oil change. Service center is a disorganized mess.
Business response:
We apologize for the extended wait during your visit as our service drive has had higher than normal traffic as well as delays in parts needed. We are trying our best to accommodate our customers during this situation and we would be happy to discuss your concerns. Please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience.
The problem I took the car in for has not been fixed, Ive taken it in three times.
Business response:
Were disappointed to hear this feedback related to your service repair. Please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience to discuss your situation further.
if i can i will give no stars
Business response:
We apologize your first visit with us did not deliver the 5-star experience we want for our customers. We appreciate you taking the time to speak with us about your experience. If you have any further question please dont hesitate to contact Adam Altvater, our Service Director, at 602-433-3715.
Fuse box was left open, dirty seats
Business response:
Were disappointed to hear you feel we missed something during your service visit. Please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience to address your concerns further.
I spent 3+ hours for the service department to duplicate the issue with my passenger front window. The window stopped working twice in the last week. I called to schedule an appointment and was told there is a reset on the drivers side but did not explain how to reset the window. After many attempts I figured it out and reset the window and it worked only for it to fail again a couple day later. When I was called by the advisor I was told (after 3+ hours) to bring it back when it fails
Business response:
We're disappointed to hear you feel there's been miscommunication with our team. Please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience your situation further.
Frequently asked questions about Camelback Kia
How is Camelback Kia rated?
Camelback Kia has a 4.1 star rating with 5,146 reviews.
When is Camelback Kia open?
Camelback Kia is closed now. It will open at 8:00 a.m.