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Camelback Kia
- Car Dealers
- Phoenix, AZ
About this business
Location details
1450 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I did not get the service im or attention that my vehicle required!
Business response:
We're a bit confused by this feedback as we had performed a multi-point inspection and oil change and found no other issues at this time with your vehicle. Please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience to discuss this further.
A mixed bag. Service received, an oil change, was good and the service technician was helpful. However, I had $3 in cash taken from my center console by someone who had access to my car. A small amount I agree, but someone working there is dishonest and will go through property not their own and steal from customers. I informed the staff there, but be forewarned.
Business response:
We'd like to look into this situation. Please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience to discuss this further.
Horrible service. Had us wait for two hours past our appointment time, talked to mechanic, no one told him we were waiting. Even though we went up to the main guy, Jimmy multiple times to check in. Came in for a weird clanking noise on passenger side door in a brand new vehicle we had just purchased from them. Their solution was that is a normal sound to make even though you only hear it on one side at a certain speed. Made us feel terrible and stupid for being worried. Would never recommend.
Business response:
Were disappointed to hear there was miscommunication with our team during your check-in. We would like to speak with you to go over our findings regarding the knocking sound and answer any related questions. Please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience to discuss this further.
Poor service poor experience no follow up
Business response:
We'd like to speak with you to understand your concerns in greater-depth. Please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience to discuss this further.
They did not update my service notification and it is a very annoying thing.
Business response:
We're disappointed to hear there's been miscommunication with our team during your service appointment. Please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience to discuss this further.
Absolutely horrible, nobody knows anything there about communication. Even just to get told about whats going on with my car. Then they said they fixed it and when I went to pick it up they didnt fix anything did a battery replacement with an old battery from another car. The manager Adam of the service drive omg was so terrible makes me wonder how he made it to being manager. My car was left here for almost 3 months all for a simple battery change is all they did on it!! Absolutely terrible
Business response:
Wed like to look into this situation further. Please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience.
The car was not fixed and I was told it was safe for a cross country roadtrip. It was not safe. Engine turned off while driving several times. Super dangerous. This car is a death trap and your employees put me in it.
Business response:
Wed like to look into this situation further. Please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience to discuss this further.
Hicieron rotación de llantas sin calibrar el aire de las llantas, revisaron el filtro de aire y olvidaron cerrar el compartimento, la primera vez que lo llevó a mantenimiento el más sencillo y lo hicieron mal, no confiaría en ellos para una reparación mayor
Business response:
Nos decepciona saber que siente que nos perdimos algo durante su cita. Queremos hablar con usted directamente para abordar sus inquietudes. Comuníquese con Adam Altvater, nuestro director de servicio, al 602-433-3715 lo antes posible para analizar esto en mayor detalle.
Im so tired of going to camelback Kia they steal things from my car and act as if Im lying they dnt have good customer service and over charge you for things that dnt need to be dne. Im dne with a Camelback Kia. I have found more respect and more courteous customer service at Kia Tempe.
Frequently asked questions about Camelback Kia
How is Camelback Kia rated?
Camelback Kia has a 4.1 star rating with 5,146 reviews.
When is Camelback Kia open?
Camelback Kia is closed now. It will open at 8:00 a.m.