This profile has been claimed by the business owner or representative.
Camelback Kia
- Car Dealers
- Phoenix, AZ
About this business
Location details
1450 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
They continue to try and up sale when just trying to get an oil change. They also don't check items that they try and sell you. I literally put a new engine air filter and cabin filter in 45 minutes before I took the vehicle in ($30). Guess what was two of the items they wanted to replace for $100 , yep engine and cabin filters.
This service center is completely incompetent and unsafe. Not only did they not know how to fix my car and required my assistance, after I left they texted me in a panic telling me that I needed to bring the vehicle back to do safety recalls that they initially claimed to have completed.
Business response:
Please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest availability.
Service rep was OK, appt was for 7am but parts store didn't open till 8am. To have a front license plate bracket installed on my new car took almost 3 hours even though I had the first appt for that day and I was the first person when they opened. In the end, this license plate bracket and install cost me over $220! This was more than double what was initially quoted, and the parts dept didn't contact me when it arrived in stock, as was previously promised. After waiting almost two months for the part to arrive, I called and... read more
Business response:
Were extremely disappointed to hear this feedback. Please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience to discuss this further.
Extremely difficult to get to and find service dept. tried to say I needed 1200 of work done even though I just had it serviced by my mechanic and I only came due to recall. They turned my headlights off from auto and turned my interior Lights off for some reason. Overall a huge hassle and wont go back unless absolutely necessary
Business response:
Our Kia-Certified technicians are trained to diagnose any and all repairs based on manufacturer recommendations due to either mileage and/or wear-and-tear to which our customers can choose which to have completed. We would be happy to review our findings with you and answer any questions you may have. Please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience.
They tried to charge me $89.95 for an oil change that was supposed to cost me $29.95 with a coupon. Then they tried to charge me $189.95 for a tire rotation which was included on my coupon. When I told them "It is included on my coupon." They told me they lost my coupon so they have to charge me. Camelback Kia used to be an excellent place to go for service..... but something has changed. I have been waiting for nearly two weeks for the manager to "CALL ME BACK." But I am not holding my breath.
Business response:
Were disappointed to hear there was miscommunication with our team reaching out to address the concerns regarding your service appointment. Please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience..
So far Camelback Hyundai has not followed thru this the problem we have with the 2021 they originally delivered. it was returned but we are holding the title and registration. they have the car. Can't seem to get an answer as to what to do. we do not wish to be responsible if someone else is driving that car.
Business response:
We want to speak with you directly regarding this situation. Please reach out to Tammy Jarrin in our Customer Service Department at 602-249-1133 at your earliest convenience.
When I checked in I gave the man my cell # because I was staying and waiting. I was told 2 hours. After 3 hours I went to check. I said "I was told 2 hours, it's been 3". The rude young man said "It's good you can count". Car was not ready btw. So when they finally call me up it's for the wrong vehicle. When he gets my paperwork he says "well we called you" but he didn't call the cell# I gave him when I checked in so I wasted a bunch of time waiting because they can't get their ish together
Business response:
We are surprised and disappointed to hear about this and would like to speak with you to get some additional information about your visit so we can address your concerns. Please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience to discuss this further.
No hay humanamente servicio por ningun representante de este departamento.
Business response:
Nos decepciona saber que no quedó satisfecho con su visita. Comuníquese con Adam Altvater, nuestro director de servicios, al 602-433-3715 lo antes posible para hablar más sobre esto.
Bad customer service!!!!!!!!!!
Business response:
Were disappointed to hear this feedback. Please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience to discuss your concerns further.
Frequently asked questions about Camelback Kia
How is Camelback Kia rated?
Camelback Kia has a 4.1 star rating with 5,146 reviews.
When is Camelback Kia open?
Camelback Kia is closed now. It will open at 8:00 a.m.