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Camelback Kia
- Car Dealers
- Phoenix, AZ
About this business
Location details
1450 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Was up charged for items I did not agree to be serviced, as well as not checking the temperature gauge which I specifically asked them to, as the vehicle is running hot. I needed my car back by the afternoon after dropping it off at 7:30, he said they did not check it as I needed the car back by the afternoon. 5 hours should be enough time to check a temperature gauge. He claims due to this I denied having the service done, which is false. The manager has been unreachable and has not responded to my voicemails Honestly I don... read more
Business response:
We're a bit confused as any services completed must be signed off by the customer prior to completion. Please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience to discuss in detail your appointment notes further.
Came in to fix tailgate rattle in a new 2024 Ioniq. Factory fix was to place four paper thin washers on tailgate bumper guides. I had to drive 80 miles/trip to have this done. It took 2 trips because they had to order the "parts". Five minutes after I left the rattle was still apparent. Went home and googled the problem. It was VERY common. Put a little electrical tape on the tailgate latch and the rattle is gone. I hope this is just a learning curve with EV's. I guess we will find out.
Business response:
We appreciate your patience with this as we have to inspect parts prior to ordering to ensure that the issue at hand is isolated and not part of a string of other mechanical issues. Should you wish to discuss this further, please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience.
This has been the worst servicing provider I have ever seen. They take far too long to complete work orders. The communication started out very poor but has gotten just a little better in the recent month or so.
Business response:
We'd like the opportunity to assist you where needed. Please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience to discuss this further.
was not able to have service done as it would have been 2.5-3 hours for an oil change, had to walk after 40 mins. that was with an appointment.
Business response:
We apologize that your wait time to longer than expected. We would like to speak with you to get some additional information so we can address your concerns. Please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience.
Check engine light came on a day after leaving, apparently a $380 service doesnt include inspections.
Business response:
Every vehicle that arrives through our service drive does receive a thorough multipoint inspection. We would like to speak with you regarding any issues you are experiencing with your vehicle so we can assist. Please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience to discuss this further.
No good, I payed more than four thousand dollars for replacing the cooler system but they didn't plug the fan in and it wasn't working that is why the engine heated again and they asked me one thousand dollars for replacing the fan too, I said no and when I picked it up the fan was working.
Business response:
We'd like to speak with you directly about your concerns. Please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience to discuss this further.
I brought my Kia in to have the anti-theft device installed. When I picked up my car, the service department gave me a report that contained 10 items that needed "immediate attention" and the total cost estimate was more than $5,000. I took my car into a mechanic I know. He told me that none of the 10 items required attention. But that I did need an oil change and new wiper blades. The dealer betrayed my trust.
Business response:
Unfortunately we cannot speak for your own personal mechanics' findings but we can speak for our own which include both visual inspection for wear and tear as well as manufacturer recommendations. Should you wish to delve into your inspection report, please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience to discuss this further.
I waited for several hours just to sit down with finance. Carlos never followed up with me after the purchase.
Business response:
We're disappointed to hear there was miscommunication with our team. Please reach out to Tammy Jarrin in our Customer Service Department at 602-249-1133 at your earliest convenience to assist you further.
Disgusting and fraud service management tried to cheat me
Business response:
We're a bit confused by this feedback and would like to speak with you to address any concerns you may have. Please reach out to Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience.
Frequently asked questions about Camelback Kia
How is Camelback Kia rated?
Camelback Kia has a 4.1 star rating with 5,146 reviews.
When is Camelback Kia open?
Camelback Kia is closed now. It will open at 8:00 a.m.