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Camelback Kia
- Car Dealers
- Phoenix, AZ
About this business
Location details
1450 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Everytime I go it just gets worse and worse
Business response:
We're disappointed to hear this feedback and we'd like to understand your concerns further. Please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience.
They gave me an appointment got there my item was out of stock, they never contacted me so now I'm still driving with one headlamp and hasn't been contacted since. Thanks Kia
Business response:
We apologize if this was your experience and would like to speak with you to get some additional information so we can address this with our team. Please contact our Service Director Adam Altvater at 602-433-3715 at your earliest convenience.
Misdiagnosd oil leak + check engine light was on when returned, it wasn't when I dropped off the car. The Service Rep was nice enough, not his fault.
Business response:
Chris, we're disappointed to hear this. We don't show any recent service visits with your vehicle so we would like to speak with you to get some additional information to try and address your concerns. Please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience to discuss this further.
The cost for an oil change was $100!
Business response:
Should you wish to discuss your appointment further, please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience.
I didn't get a service done. The called me hours later and told me they didn't have the parts for my recall.
Business response:
Unfortunately in order for our team to complete a repair, we need a diagnosis to which then we then look into the required parts needed for said repair. We'd be happy to go over your appointment as well as answer any related questions. Please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience to discuss this further.
I arrived for my appointment early and had to find someone to check me in, I was not greeted at my car like all the other places I've ever been with vehicles. It was my 1st oil change on my new car. I asked if they would be able to fix the bubble in my tint on my passenger side window. They said I had to go through my sales person. Well considering my original sales person pushed me off on another girl and gave her the wrong car to give to me, I said no thanks, I won't be dealing with them. So they said they'd have another p... read more
Business response:
Anna, we're disappointed you weren't satisfied with your service appointment and would like to speak with you to gather more information to address your concerns with our team. Please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience.
I worked with a service agent, Giselle, who was very unprofessional. After all the job was finished and all the paperwork signed, she texted me asking me to return for additional payment because some services that she said were covered by warranty shouldn't have been covered. Felt like she was trying to scam me.
Business response:
We'd like to look into your appointment further and address what was and wasn't covered under your warranty. Please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience to discuss this further.
The technician and service manager were unable to figure out how to reset the oil life. After an extended delay they reset a service menu but when I shut down and restart the car, the reset oil life message continues to appear. A second visit still didn't reset it.
Business response:
We apologize for any inconvenience this may have caused you. Please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience to discuss your concerns further.
Horrible experience. Seems like no one actually listens to anything you say. It took me three visits to the service center to get a usb plug fixed and I'm not entirely sure the recall service was actually performed. That is how little I trust anyone there because of all the issues I had there.
Business response:
We're disappointed to hear this as we strive to have our team provide 5-star service. We would like to speak with you about your experience so we can address your concerns. Please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience to discuss any concerns further.
Frequently asked questions about Camelback Kia
How is Camelback Kia rated?
Camelback Kia has a 4.1 star rating with 5,146 reviews.
When is Camelback Kia open?
Camelback Kia is closed now. It will open at 8:00 a.m.