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Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
You could tell me camelback Toyota has the best prices in town and I would never come back to buy a vehicle. Not a great car buying experience, never felt welcomed or a valued customer. Was also received a “we owe you” which as soon as papers were signed was like pulling teeth to get down on paper. Bought the vehicle 12/26, it’s 1/12 and I still have not heard a word from the dealer on making the issue right. I will be taking my business elsewhere and making sure anyone who asks to recommend going somewhere down the road. Pr... read more
Business response:
We understand how important it is to feel welcomed and valued, especially with a significant purchase like yours. We apologize for the lack of follow-up, as this is not the level of service we aim to provide. We would like to discuss this further with you and work towards a resolution. Please reach out to Katrina Coscarelli, Client Relations Director, at kcoscarelli@camelbacktoyota.com.
Would not accept my oil coupon for $59. 95 from another Toyota dealership in Phoenix. I have been a Toyota customer for over 20 years.
Business response:
While we understand your frustration, our policy does not allow us to accept coupons from other dealerships. However, we always have other service coupons available on our website that we do accept, and you might find something that works for you. If you have any questions or would like to discuss this further, feel free to reach out to Jimmy, Service Manager, at cbtservice@vtaig.com.
The sales agents wait outside in a group betting on who will turn into the dealership and call out dibs on potential customers. Definitely treated like a number more than a person. The female sales agents wear revealing clothing, such as see through skirts and crop top shirts to show off belly rings. A customer selects an agent that is dressed for the role and respectful - rightfully so. This location is poor in presentation and in time management.
Business response:
At our dealership, we strive to maintain a professional and welcoming environment for all our guests. Your feedback about the presentation and time management is valuable, and we will address these concerns with our team to ensure a more respectful and efficient experience in the future. If you would like to discuss your visit further, please reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com.
Rep was great however at checkout the credit card processing fee fee of $50 dollars was ridiculous. As a business owner charging over 10% for processing a credit card payment is simply ridiculous. Simply due to that fact I will NOT be taking my vehicle back for services at this dealer. I save more going elsewhere and avoiding that ridiculous processing fee. I will be posting this to my social and business media accounts as this is just a ripoff!
Business response:
Nelson, we understand your frustration regarding the credit card processing fee. We appreciate your feedback on this matter and take it seriously. We aim to provide the best service and transparency for all our customers, and we will certainly consider your concerns moving forward. If you'd like to discuss this further, feel free to contact Katrina Coscarelli, Client Relations Director, at kcoscarelli@camelbacktoyota.com.
Inept. Negligent. Deceptive. Frauds. They Can't explain why I didn't receive a recall letter, but it's because they sold me a used car as a new car. Can't provide documentation on cars authenticity. Court will be fun.
Business response:
We regret that your experience did not meet expectations. We take matters such as these seriously and are committed to addressing any issues with transparency and accountability. We encourage you to reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com, so she can personally assist in resolving any confusion or concerns you may have regarding the car's history and any related documentation.
I came in for a regular mileage warranty work. The representative that was assigned was named Titus. I arrived on time (7:00 am) and he was late but he was not the original person that was assigned. He had me open my engine compartment and told me to look. I didn’t see ant problem and he started talking about the battery terminals being dirty. He also said my warranty covered tire rotation but I told him I just bought new tire a week before. He kept telling me how great my warranty was and how he didn't know there were warra... read more
Business response:
Our goal is always to provide transparent, efficient, and respectful service, and it’s clear we fell short of that standard in this instance. The concerns you raised about the upselling of unnecessary services, the lack of clarity around recommendations, and the additional charges warrant our full attention. The interactions you described do not align with the level of professionalism we strive to maintain. To address your concerns thoroughly and ensure we improve, we encourage you to reach out to Jimmy, our Service Manager,... read more
I thought it was going to be great but overall it was a shady deal, for someone not to tell you that their adding premium coverage and gap coverage without your consent which is almost 4,000 dollars is extremely unprofessional and wrong.
Business response:
We understand your concerns regarding the additional charges for premium and gap coverage. Transparency is something we value, and it's disappointing to hear about your experience. To address this matter thoroughly, we encourage you to reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com
I thought it was going to be great but overall it was a shady deal, for someone not to tell you that their adding premium coverage and gap coverage without your consent which is almost 4,000 dollars is extremely unprofessional and wrong.
Business response:
We understand your concerns regarding the additional charges for premium and gap coverage. Transparency is something we value, and it's disappointing to hear about your experience. To address this matter thoroughly, we encourage you to reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com
I came in for a regular mileage warranty work. The representative that was assigned was named Titus. I arrived on time (7:00 am) and he was late but he was not the original person that was assigned. He had me open my engine compartment and told me to look. I didn’t see ant problem and he started talking about the battery terminals being dirty. He also said my warranty covered tire rotation but I told him I just bought new tire a week before. He kept telling me how great my warranty was and how he didn't know there were warra... read more
Business response:
Our goal is always to provide transparent, efficient, and respectful service, and it’s clear we fell short of that standard in this instance. The concerns you raised about the upselling of unnecessary services, the lack of clarity around recommendations, and the additional charges warrant our full attention. The interactions you described do not align with the level of professionalism we strive to maintain. To address your concerns thoroughly and ensure we improve, we encourage you to reach out to Jimmy, our Service Manager,... read more
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 32,855 reviews.
When is Camelback Toyota open?
Camelback Toyota is closed now. It will open tomorrow at 8:00 a.m.