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Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Oil change They have you set an appointment for what purpose I'm not sure. I set my oil change for 730am find a bay full of cars. No problem I figure I have an appointment. Wrong!!!! Service guy say they have to set an appointment every 15 minutes. Really? Then why do that to your customers. If you can't serve your customers using your appointment schedule, then why have it. Just say first come first serve and be done with it. Wish I had a another Toyota dealer close to me home . Ok revised, it's funny how alittle compliment... read more
Business response:
Hi, and thank you for the feedback. We are sorry to hear that you are not satisfied with your experience with us here at Camelback Toyota. We want to make this right. At your earliest convenience, please contact Rick Fortner, Service Director, at 602-200-5583.
Camelback Toyota does not use genuine Toyota parts I was shocked to find this dealer does not install genuine Toyota parts and also uses third-party vendors (AZ Sun Tops in my case) to perform work. Buyer beware- when the parts, which are not covered by Toyota fail the dealership does not warranty or perform the repair. You are then left dealing with the third-party vendor yourself. Kim McKay was confrontational, bullying and very unethical when I asked to have my issue addressed and Ross Ehler will not accept my calls. I ha... read more
Business response:
Here is a summary of Camelback Toyota several offers of resolution: the third party vendor went to customer home twice, no problems found with back up sensors, they offered to replace existing unit with brand new unit. Customer declined. 2nd offer, camelback Toyota offered full refund to customer, but told customer we would remove unit to offer him full refund, he declined. Said there would be two holes in his bumper , camelback said we would install new bumper he declined new bumper, stating he doesn't want a new bumper mad... read more
CERTIFYING A VEHICLE WITH PROBLEMS AND NOT FIXING IT!!!! DO NOT BUY FROM CAMELBACK TOYOTA!!!Bought a certified lifted truck took it home and noticed it had suspension problems.Took it back and they told me it was because of the lift they couldn't do anything for me.How can you certify a vehicle with problems and not fix it!!!
Business response:
Hello Jason, accept our apologizes for the delay in our response. It isn't that we don't feel your voice and experience isn't important to us. This is an honest error, no means was it intentional. I understand from our service department that after a second visit you now have satisfaction with the driving performance on your truck. If for any reason as of today Oct. 11th, you still have concerns, please contact Wade, Pre-Owned Sales Director, and 602-264-2841, to discuss options. I do believe that Wade has left you voice mes... read more
Bait and switch!!!!!! These guys are so shady. I went in to buy a used car knowing that my credit wasn't the best. They told me everything was approved. A few days later, actually over a week later, they called me and told me to come in to sign a paperwork. When I got there they told me that I needed more money down and my payment was going up. CLASSIC bait and switch, but I needed a car, what was i going todo. Bottom line don't shop there unless you want to be scammed.
Internet Sales Dept is a Joke I was working with Doreen Fischer originally back in Jan. As far as online email correspondence it was spotty at best. She was very receptive at first and then became less and less receptive. I would email her and it would take days to get a response. When I decided to finally come in she was conveniently busy during our apt time. I sat and waiting for a very long time until another gentleman named Brian offered to help me. We looked at a couple trucks and Doreen finally came over to say hi. She... read more
Not truthful I purchased a used car from this dealership. All they care about it getting the sale! They will say anything to get the sale! If one person does not work, they shift to another. I did purchase a car from them in spite of the riffraff. The very worst part of the deal was when I got to the financing department. I had a lengthy conversation with the person who worked with me about how I did not want my credit ran more than once. He understood and promised that this would not happen. In fact he put it in writing! So... read more
Warrenty Recall notice and no one cares! I received a warranty recall from Toyota for my 2005 Tacoma rear suspension. I took my truck into Camelback Toyota on May 9, 2016 and my Service Advisor, David Marentes, informed me that they would have to replace the rear leaf springs and the replacement parts were ordered and would be there in 10 days. I called eleven days later, May 20, 2016 to check on the status of my service and left a message for my service advisor to call me and back. He never has!!!!! It has now been 30 days ... read more
Business response:
Dear Daniel, thank you for bringing this to my attention and please know this is not the kind of customer service you should expect from our team. I understand that we have scheduled an appointment with you next week for the warranty repair. Again, thank you for making me aware of this and thank you for your business. If you have any questions, please contact me directly at 602-266-2611. Eric Murphy, Camelback Toyota Service Director.
Deny the offer that THEY made If I can give them 0 star, I would, to the boss of Spencer, the salesperson, who I think his name is John that denied the offer that he made. In the beginning, I also made an offer of paying $395 a month for 60 months with $0 down payment and 0% interest. I told Spencer when he changed his mind, to call me back (previously, they offered me somewhere about $420 a month which I would not take for such an expensive price). Today, Wednesday, May 25, 2016. Spencer called me back, saying that since Me... read more
Business response:
Hello, Trinny. Here at Camelback Toyota, we know how essential it is to have the trust of our customers, and we are so sorry that we have broken that trust with you. We can assure you that we would never intentionally deceive a customer. We will be reviewing the phone call and taking any necessary actions upon review of that phone call. Please reach out to Kim McKay, Customer Relations Manager 602-264-2841 so we can begin to earn back your trust.
Couldn't diagnose a bad battery I took my vehicle which is under warranty to this dealership because it required a jump start. They spent 2 minutes looking at the vehicle and blamed us for the battery being dead and said it was fine. The next day my wife and 3 kids were stranded in 100 plus degree heat because the battery was dead again. I called the service department and they told me it would be 2-3 days till they could replace the battery (are you kidding me a battery take 5 minutes). Needless to say this service departme... read more
Business response:
Hi, and thank you for your feedback. Here at Camelback Toyota, we know how important a vehicle is in the lives of our customers. We make it our mission to make owning and operating a vehicle as stress-free as possible. We never want our customers to feel as though we aren't concerned with fixing their vehicle or that we aren't treating them with respect. We apologize that you were left stranded with a dead battery. When we inspected the battery, we could not find any flaws with it. We understand your frustration and want to ... read more
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 32,869 reviews.
When is Camelback Toyota open?
Camelback Toyota is closed now. It will open tomorrow at 8:00 a.m.