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Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
10K Mile service visit Excellent service team! I purchased my Tundra at Camelback. It's been a very positive experience and this dealership demonstrates professionalism and excellent customer support in sales and service. I have lived all over the country always having owned Toyota's and it gives me great peace of mind to know that I have found a dealership that takes great care of my vehicle.
Business response:
Hi, and thank you so much for your feedback. Here at Camelback Toyota, we always want our customers to be able to confidently walk through our doors knowing that they will be well taken care of. We are very happy to know that you are thrilled with your experience with us so far. We appreciate your business and look forward to seeing you back here at your next visit. Thank you for choosing Camelback Toyota!
Worst experience ever. DO NOT DO BUSINESS HERE.. I was in the market for a new Highlander after driving one for 11.5 yrs and making the mistake of trading “up” to an Acura MDX. Decided that I wanted to go back to the Highlander. The first sales person I worked with, starting a couple of months ago was very pleasant and not pushy. When I decided that I was going to go thru with the purchase and after research and visiting/test driving Highlanders at pretty much every other dealer ship in the valley I call the sales person and... read more
Poor service and bad workmanship I arrived for my appointment a little early today and service advisor Carl Litner said it would take 2 hours for the recall work and the oil change I'd scheduled for my Tundra. I asked him to call me when finished. At 2 hrs and 15 min I went looking for Carl to see how much more time would be needed but he was nowhere to be found. As I look around for him I see my truck finished and parked out front for who knows how long. I ask another service rep to help me find Carl and he looks me up and ... read more
Business response:
Hi Brett, and thank you for taking the time to write a review. Here at Camelback Toyota, we strive to create a superb service experience for all of our customers. We are very sorry to hear that this was not your recent experience with us. We always try to be around for our customers to answer their questions, but we don’t always accomplish this. We have a three foot rule to meet and greet everyone, and unfortunately failed on our process during your visit with us. We are dedicated to making sure all of our customers leave ha... read more
Overall Disappointment Kim McKay was defensive. John O'malley was very unhelpful. and Ross Ehler had not interest in helping with the issue at hand with the contract. July 9, 2014 at 5:00pm my meeting with John O'malley and his attorney. The one thing I will always remember about this dealership is when John O'malley asked me what I wanted. I told him that I wanted out of the deal because of the issues with the contract not being done correctly, the email sent to my personal email by Chris Mill thanking me for the awesome su... read more
Scion iQ Buyer Selected a pre-owned Scion iQ at Camelback Toyota Scion. Sales people were friendly and not pushy. However, during the paperwork they switched the Buyers Guide on us. The Buyers Guide identifies either an Implied Warranty or Full/Limited Warranty. The Guide (printed by the dealer) in the vehicle was clearly marked in the Full/Limited box. It stated, “the dealer will pay 100% of the labor and 100% of the parts during the warranty period.” The sales people and Internet Sales Manager refused to honor the original... read more
Business response:
Thank you for allowing Camelback Toyota to bring you ful and satisfactory resolution to your concerns regarding the Buyers Guide you received at time of sale. As you and Camelback Toyota discussed this error, we sent via FedEx to you, two duplicate copies of your original Buyers Guide. We also discussed in great length the terms and conditions of the factory warranty coverages you have provided to you by Toyota Motor Sales. Thank You with much appreciation for your business.
Horrible service I will never again go to camelback toyota . I was beyond upset with service provided. inget my truck fixed and was given the run around
I purchased a new RAV 4 on 2/17/14. During the sale everyone was very friendly and I heard the phrase " we appreciate your business..we pride ourselves on customer service after the sale". I have been trying to speak with the general manager for nearly a week now to no avail about an issue I have with the sale. After 4 phone messages and a fax...Kim McKay and Ross Erler finally called me. I wanted to speak with Mr. O'Malley but he has yet to respond to what is now 2 faxes. My issue is that during the sales process there was ... read more
Purchased and subsequently returned a Toyota Tacoma to this dealership. The staff requested to renegotiate the terms of the sale approximately four weeks after the initial purchase based on the counteroffer from the lender. This opened the door to renegotiate the entire deal since the original deal was null. However, the staff held firm on the stance that the deal would be negotiated on their own terms without disclosing the lender's counteroffer. I attempted for one week by phone and email to obtain all the information to m... read more
When I went to Toyota Camelback, I committed a big mistake. I was to naive and I didn't do any research. As a women, the sales team took advantage of me, I'm a single mom and the deal I got was a rip off!! The car I bought is a used 2011 corolla with 35,000 and I paid 21,037 When I check the real price, I couldn't believe it! the real value of that car is 11,000, one coworker got a Toyota corolla 2013 for 19,000 and with 0 miles, He is a guy and He shop around before. It is really sad that they take advantage of people like ... read more
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 32,870 reviews.
When is Camelback Toyota open?
Camelback Toyota is closed now. It will open at 8:00 a.m.