This profile has been claimed by the business owner or representative.
Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Was told to reach out to her after a negative experience, I emailed her a thoughtful and detailed explanation to pass along to the GM, never received any confirmation or follow-up. When I called to ask to speak the GM I got the tired lies of he was in a meeting and was refused to be sent to voicemail.
Business response:
Hello Rbrenn7, Unfortunately, I have never received an email, phone call, or voice msg. from you. I apologize for any frustration you've experienced at Camelback Toyota. Please feel free to contact me at your earliest convenience so we can discuss your concern. I can be reached at (602) 264-2841. Thank you.
Shady, I purchased a 2017 BMW X3, from them in Shady, I purchased a 2017 BMW X3, from them in October, 2019. Before I drove the car home they went through every item the car had: Apple Car Play, Navigation, Sirius Radio, Napa Leather and Run Flat Tires. He highlighted it on my equipment list. Everything highlighted and discussed was true, but they lied about the run flat tires. They installed inexpensive regular tires, no place for a spare in a BMW. No warning that these are regular tires and you don't have a spare! That wou... read more
Business response:
Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. At your earliest convenience, please contact Katrina Coscarelli at kcoscarelli@camelbacktoyota.com. Thank you.
I contacted this dealership on a Sunday afternoon about a 2019 4x4 Chevy truck they advertised on Autotrader and spoke to Amanda in the internet department. I live more than 80 miles from the dealership so I made an appointment to come in as soon as they opened on Monday morning with intent to purchase that vehicle. Amanda promised to call me if anyone showed up before closing Sunday wanting to purchase that truck. She gave no option to place a deposit. Living so far from the dealership it wasnt possible to race right over t... read more
Business response:
We regret to hear about your negative experience. We would appreciate the opportunity to speak with you further about this. At your earliest convenience, please reach out to Katrina Coscarelli at kcoscarelli@camelbacktoyota.com.
The worst dealership I’ve ever been to. Had the keys credit ran offer signed and they sold the car to someone else that came in after us. Worst business practice in all of Arizona
Business response:
Melanie, we apologize that we couldn’t match you with your ideal vehicle this time around. We have invested thousands of dollars in technology to stock high-demand vehicles. Our inventory changes by the hour and we might be able to find you something very comparable in a timely manner. At your earliest convenience, please contact Katrina Coscarelli at kcoscarelli@camelbacktoyota.com. Thank you.
Had my truck towed in on Monday morning for new tire. Called Tuesday 3 times and receptionist and service team could not locate truck and told me it wasn't there. Had to track down the tow truck driver who swore up and down that he dropped it off at the service department at this location. Called back again on Wednesday to find out after being on hold that the truck was there and the service manager would call me later that day. No response, called again Thursday and service guy again told me my truck wasnt on file. Oh my go... read more
Business response:
Will, thank you for your detailed feedback. Customer service and transparency are extremely important to us. We would like to learn more about your experience. At your earliest convenience, please contact Katrina Coscarelli at kcoscarelli@camelbacktoyota.com. Thank you.
BUYERS BEWARE! Add ons, taxes, doc fees .....overall dishonest business. We had high hopes for Camelback Toyota. The Toyota Sienna we looked at had a listed selling price of $19,923. Not only did they calculate our sales tax based on the "Suggested Retail" ($23,988) price off the vehicle, they added $1500 total in "fees" and "options" and were unwilling to clarify the calculations. Make sure you ask ALL the right questions. Or avoid Camelback Toyota all together.
I bought a car at Camelback Toyota this week and cannot say that it was the no pressure environment. It was actually the opposite. I was kept there 6 hrs trying bit to be ripped off. We finally came to a deal but I cannot say I would use them again. It was disappointing to say the least. I was kept waiting for a very long time. I should have just left and gone to another dealership. I did want a Toyota but not the hassle. I won't be back there for service.
Business response:
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. At your earliest convenience, please contact Katrina Coscarelli at (602) 264-2841 or kcoscarelli@camelbacktoyota.com. Thank you.
Terrible experience overall The first day I dealt with a great sales trainee, but we couldn't get to a price I could agree to. As I was leaving, a different aggressive salesman chased after me and try to undersell the other in front of me. After a day of going back and forth on financing options, I agreed to buy a brand new Tacoma with a sales manager who told me he would send it to detailing for my arrival 30 minutes later, they put me in a cube and made me wait. After 30 minutes of sitting there, they sent a sales trainee ... read more
I had an appointment to get a change of oil on 12-27-19 at 1:30. My appointment was apparently with the guy named Robert. He doesn’t change oil he just oversees things I guess. I came little early, so an hour into it came to ask him how much longer; he was a bit rude and he was trying to tell me because I have a truck it takes longer. So I am still seating in the lobby and waiting, appearently another hour. You should not have an option to make an appointment if you can’t satisfy the time. This is horrible service and this w... read more
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 32,868 reviews.
When is Camelback Toyota open?
Camelback Toyota is open now. It will close at 9:00 p.m.