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Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
2020 Rav4 The salesman was professional and polite but I don't recommend using the online Dashboard, it was a waste of my time as I spent 4 hours at the dealership and no person even acknowledge the fact that it was done.
Business response:
Dear Punky, we do thank you for the opportunity to earn your business, and we apologize about the time spent. Just to clarify, we do have "D.A.S.H" (Dealership Assisted Shopping from Home). This is a new digital site we have developed to make the buying process much faster, including choosing a vehicle, pricing, and finalizing. All that needs to be completed in the dealership is the signing of paperwork and delivery. It appears you may have used this program, but unfortunately when you came to the dealership, the D.A.S.H. de... read more
Never Experienced Anything Like That After communicating with Rianna for 3 days, we set-up an appointment for 10AM on Sunday to look at a certified pre-owned Toyota Camry . I showed up at 10:02AM, and after waiting for 15 minutes, I was informed that Rianna was not in. A different salesperson (middle-aged redhead female) took over, and we proceeded to look for a vehicle of my choice, but it was not there either and not because someone else purchased it, it had never been on the lot. She suggested looking at a different Toyot... read more
Business response:
Hello, Valentin. We do regret that one of our managers didn’t conduct himself in a professional manner while explaining our processes and guidelines. Before any of our vehicles are put on the front inventory lot for sale, we are very diligent about them all going through a very thorough safety inspection. On a Toyota Certificated Vehicle, it is a requirement from Toyota Motor Sales, that a “Certification 160-Point Inspection” is completed and signed off on by our Service Manager and our Sales Manager, and turned into the man... read more
RIPPED ME OFF TWICE NOW IN 3 MONTHS TO OVER $1000!! The first time I took my vehicle in it was regarding a key issue that was covered by a extra service agreement I had purchased when I bought my vehicle. Well they told me that it wasn't the key issue but rather it was a gas issue. My vehicle had run just fine on this same tank of gas I had purchased a wk prior perfectly fine UNTIL the key issue. Instead of just addressing the key issue, it's apparent they felt they needed to charge me for something/anything so they told me ... read more
Business response:
Hello CL, our Service Director has been in communication with your mother, who is the one that reached out to us with her concerns. Bobby met with your mother here at the dealership on Saturday, Dec. 14th, and they had a very insightful conversation. Bobby agreed to fully refund your mother's costs and will be sending her a check, which she approved. Your mother fully accepted our apologies for the circumstances and the delay in a proper follow-up, and she actually sent a very nice appreciation message to Bobby for his quick... read more
TREATED LIKE CRAP AND OVERCHARGED AVOID THIS PLACE AT ALL COSTS! THANKS FOR WASTING 5+ HOURS OF MY TIME EVEN THOUGH I HAD AN APPOINTMENT. AN APPOINTMENT AT 1PM I GOT A CALL TO GET MY VEHICLE ASAP BEFORE THEY CLOSED ON FRIDAY AT 6:30PM THE MANAGER WAS ONLY ABLE TO SAY "well, we were busy today" On top of all that and the awful terrible customer service they overcharged me for some bs extra special oil I didn't sign off on AND never called me to confirm things before doing them EVEN THOUGH I SPECIFICALLY REQUIRED THEM TO. FUCK... read more
Lack of integrity We visited the dealership to see if we really wanted to buy the model we had in mind. Duarte was very helpful. Later we used an internet car buying service to look for that model. Camelback Toyota was one of 2 or 3 that responded. Their quoted price included "Total Dealer Fees & Accessories". On contacting Duarte, he quoted a price that was $200 over the internet price. It took quite a while to sort this out. It was as though there was very poor communication within the dealership. I was not happy and Duart... read more
They would rather forfeit a sale than let up on tactics I started working with Barry Fox, as part of the Costco Auto Program, and said I was a Gen X'er with a Millennial sensibility; meaning, I wanted email only, to have it be as straight-forward and easy as possible. I received two phone calls in the same day, multiple emails, and a video about the salesman. I was looking to buy a car, not a new friend or a date! The next day, after I'd indicated that I would be interested in a test drive, but was not certain if I could mak... read more
Business response:
Hello SpringK2019, When you and I met, you clearly expressed your strong opinions of Car Dealerships and their staff. I tried to reassure you that at Camelback Toyota we do strive to deliver a different experience, that obviously you had in the past. We also have processes in place to help create this customer centric experience. After listening and speaking with you, and trying to explain our processes of contacting guests and setting appointments, in order to devote dedicated time to our clients, you again shared that our ... read more
These clowns are frauds. Stay away!!!!! Do jot attempt to buy a car here they switch documents they sont atick by their word their customer service is horrible. How much u wanna bet every customer gets ripped off so the nice little arrogant ring of corruption they have going on gets paid lots. Hmmmm I'm requesting an audit as a matter of fact!!! They wrecked my vehicle tried to lie and say they didnt when it was there for service I had to take it back 3 times and they had it 3 weeks and disnt fix ilthwir mistake. They threat... read more
Bad experience I was trying to buy a Tundra from Camelback Toyota. After they sold the tundra that was approved for me from TFS, they said they don’t have nothing to offer me. I had to go to another dealer “RightToyjta”, I bought my tundra from that dealer, fast and easy. But Camelback refuse to gave me a good and polite sales service. Thanks to dealer like Camelback, other dealer growing up faster. Camelback Toyota was playing the game with the price and with my deal .
Meh... Could've been better My Salesperson: Was just there today (10/8/17) - Feisal was great! - very patient, friendly, and low pressure! As soon as I decide which of the 3 cars (I Drove 3) to purchase I will be going back to Feisal!! The past 3 months I have done tons of research and test driving and hoped that once I drove those cars there would be a delineating factor making a purchase decision easy - it wasn't. All 3 vehicles were great - especially the Rav 4 and Highlander! I told Feisal I needed to weigh the pros/cons... read more
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 32,870 reviews.
When is Camelback Toyota open?
Camelback Toyota is closed now. It will open at 8:00 a.m.