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Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Bought a 2016 mini cooper about 3 weeks ago. Was having issues with the front end making popping noises and loss of steering control. My mechanic today told me that the car was unsafe to drive. Broken motor mount among many other things. Camelback never had their mechanic check this car out before I took possession. Gonna cost me almost 1500 in repairs.
Business response:
We appreciate you taking the time to let us know about your experience. We understand that each person’s experience is unique and would like to address your comments on a more personal level. However, we are unable to validate a review from an account using a screen-name, and cannot respond to your situation accordingly. At your earliest convenience, please contact Katrina Coscarelli, our Customer Relations Manager, at 602-264-2841. Thank you.
I had a very bad experience here in multiple ways.1. I had a very bad experience here in multiple ways. 1. Don't let a sales person undercut another sales person. 2. Don't expect the promised rebate to come on it's own -- be prepared to fight for it even if you have it in writing. 3. Don't expect the dealership to get your registration filed with DMV on time so you are not driving around with expired tags -- you must do follow up. 4. If a supervisor tries to bully you or threaten to "tear up the paperwork and throw it in the... read more
Business response:
Thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. At your earliest convenience, please contact Katrina Coscarelli, our Customer Relations Manager, at 602-264-2841. Thank you.
Dropped my car off before 9 for a 9am appt was told up to 2 hours. I started calling at 12 but my advisor was not answering at his extension. I kept calling. Finally I talked to chase and he transferred me to parts because I told him my advisor Andre was not picking up. West in parts said my car is ready. This was at 130. I went to the dealership and Andre was nonchalant and didn't answer when I asked when my car was ready. On the paperwork it said 10:52. I don't know when he planned on letting me know.
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. Communication with our customers is so important, and we're disappointed you feel we were lacking. At your earliest convenience, please contact Izad at Ifar01@camelbacktoyota.com. Thank you.
I had a very negative experience here. The "numbers guy" conveniently "forgot" to use the sales price of the vehicle I wanted and instead intended to charge me the full listed price, without the including the dealers rebate (which was over 3K). I am so grateful I had done my homework. When I pointed the discrepancy out, the poor sales guy said..."oh, let me check and fix it"....my response is that you can't fix the snake oil salesman mentality of most car dealers....esp if you are a woman...really disappointed. I will do bus... read more
Business response:
Kate, we appreciate you taking the time to let us know about your experience. We understand that each person’s experience is unique and would like to address your comments on a more personal level. At your earliest convenience, please contact Katrina Coscarelli, our Customer Relations Manager, at 602-264-2841. Thank you.
Very shady sales reps and horrible customer service!! I had inquired about a recent trade-in that was listed on Cars.com but did not have any pictures posted. When this dealership contacted me, I asked for them to send a video if possible. They sent me pictures of the vehicle which I was very interested in. I told them that I was from out of town and that I would be picking up the car by the end of the week. I was advised that it would be perfect since the vehicle still had to be detailed being a recent trade-in. I was also ... read more
I cannot tell you how disappointed I am in our dealings with Camelback Toyota. We had a previous positive experience and chose to return here for our next vehicle. Now, I'm wishing we had gone somewhere else. The biggest complaint is their lack of follow through and misrepresentation. There were many discrepancies in information we were given during the sales process regarding the vehicle we were looking at and the different trim levels. This included price, what was included in certain trim levels and what was not, and avai... read more
I have bought several new Toyota pickups over 36 years. This experience was not good, I didn't get to test drive the vehicle because someone else was on the way to buy the same vehicle so I had to sign the paperwork quickly before the other buyer got there and they had arrived at the airport. I live in so.cal. called the day before to wire the money for the vehicle so they could hold it for me, they would not. Camelback told me I had to get there 1 hour before they open and wait to make sure I was there before any other buye... read more
congrats to camel back Toyota sells and sells Manger how dragged me from Tucson to phoenix by lie 4 hours back and fort drive just to make sure Toyota loos a customer because I will never ever buy a Toyota in rest of my live . Gabriel
Shame on you Camelback Toyota. My wife & I set up an appointment to see a 2010 Toyota Highlander, which we were ready to pay for, in cash. The appointment was made 3/1/21 with Danya, for Tuesday the 2nd at 10:30am. She even promised to come in on her day off. After driving for 2 hours to get there, my wife was informed that she wouldn't be able to see the vehicle because it went to the body shop to have the bumper painted. Communication breakdown. The sales team manager, Connor, was nice enough to fill up her gas tank & offe... read more
Business response:
Jon, we appreciate you taking the time to let us know about your experience. We understand that each person’s experience is unique and would like to address your comments on a more personal level. At your earliest convenience, please contact Katrina Coscarelli, our Customer Relations Manager, at 602-264-2841. Thank you.
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 32,870 reviews.
When is Camelback Toyota open?
Camelback Toyota is closed now. It will open tomorrow at 8:00 a.m.