This profile has been claimed by the business owner or representative.
Canyon Resort at Great Hills Apartments
- Apartments
- Austin, TX
About this business
Location details
8701 Bluffstone Cove, Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
the only reservation... (Verified Renter) the only reservation I would have in recommending this apartment community is the shockingly prohibitive policy of requiring tenants to move out for renovation instead of the more common and humane policy of renovating when tenants leave because they are not renewing their lease.
Not “luxury”, unfair move-out charges These apartments are in a nice setting, but they are certainly not luxury. Their standards to make a unit move-in ready are low, but the standards they hold you to when you move out are totally unfair. I requested updates for my old appliances and peeling countertops and cabinets. I was told that my unit was in fact overdue for an update, but it was not on the list for renovations. Mgmt knew that the unit’s fixtures were old and in need of replacement, and yet I was charged for paint, ca... read more
Not “luxury”, unfair move-out charges These apartments are in a nice setting, but they are certainly not luxury. Their standards to make a unit move-in ready are low, but the standards they hold you to when you move out are totally unfair. I requested updates for my old appliances and peeling countertops and cabinets. I was told that my unit was in fact overdue for an update, but it was not on the list for renovations. Mgmt knew that the unit’s fixtures were old and in need of replacement, and yet I was charged for paint, ca... read more
DO NOT MOVE HERE If you like cold showers this is the place for you. Do not sign a lease here. It’s like a college dorm here where if you plan on shower between 7AM-9AM or 6PM-11PM you will be taking a cold shower. They refuse to fix the issue. This is your warning. They will lie to get you sign the lease.
Business response:
Thank you for taking the time to post your review. It sounds like there is room for improvement in the services we are providing for you. Please contact us at CanyonResort@SteadfastLiving.com or 512-349-7700 so we can get to work on fixing this. Again, thank you for your feedback and the opportunity to improve your living experience with us!
Maintenance is good... (Verified Renter) Maintenance is good and I would recommend the community based on that. Otherwise, I do not recommend the community for the following reasons: - It is not a good value for the money. - High rent. - Painting & "renovations" completed by previous property management company were very poorly done. Horrible quality. - I have peeling paint on all of my kitchen and bathroom cabinets. No telling what kind of paint toxins are getting into the food in my kitchen. - The painted formica counters ... read more
I liked the... (Verified Renter) I liked the location and pool and outside of the units. I hated the oak cabinets. I hated the new splotchy countertops. You guys have so much potential at that property, it would be well worth it to hire an interior designer to pick out finishes that actually LOOK GOOD TOGETHER, not just each individual item ad hoc, which looks bad. When you do remodel, know that some of us HATE granite countertops in APARTMENTS (which are so temporary) and see chopping up the world's granite supply into crap... read more
Business response:
Thank you for taking the time to review our community. We are sorry that our community did not meet all of your needs and truly appreciate your thoughts and feedback about the finishes. Please reach out to us if you would like to discuss any of these concerns further. Again, thank you for taking the time to write a review about us.
Great on everything... (Verified Renter) Great on everything except the bug issue we experience. Lots of moth larva, fruit flies, centipedes and occasionally other critters appearing in the house, even after we sprayed our own indoor bug spray.
Business response:
Thank you so much for your great review! Canyon Resort is situated right in the middle of Bull Creek Greenbelt. And although we love the never-ending hiking trails and lush greenery surrounding every apartment home, sometimes it's hard to keep natures' creatures out. What can we say, they want to enjoy your beautiful home as much as you do. We do offer weekly pest control service from a local, certified Pest Control Company. Please give us a call at 512-349-7700 to schedule a treatment.
Our move-in make... (Verified Renter) Our move-in make ready was as good as I thought it would be. Paint was splattered and the cabinets were dirty, the patio had coke tabs on it and needed to be swept and my feet were black after walking on the floor. It just seemed incomplete.
Business response:
Thank you for your feedback. We are very sorry you've had this experience at move in. I would love the opportunity to speak with you further about this and try and make things right, please call me at 512-349-7700. Thank you - Jessica Perry - Community Manager
Mostly the shoddy... (Verified Renter) Mostly the shoddy finish work & the fact the apartment was not cleaned prior to my move in. However the location is great & I love the size & layout
Business response:
I am so sorry you did not have a clean apartment at move in. I would love to the opportunity to speak with you in more detail about your move in and get your apartment cleaned. Please call us at 512-349-7700. Thank you for the honest review. I am very happy you are satisfied with our quiet location and the layout of your apartment. Jessica Community Manager
Frequently asked questions about Canyon Resort at Great Hills Apartments
How is Canyon Resort at Great Hills Apartments rated?
Canyon Resort at Great Hills Apartments has a 4.1 star rating with 383 reviews.
When is Canyon Resort at Great Hills Apartments open?
Canyon Resort at Great Hills Apartments is closed now. It will open at 9:00 a.m.