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Capitol Chevrolet
- Car Dealers
- Austin, TX
About this business
Location details
6200 S I-35 Frontage Rd, Austin, TX, 78745, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I leased my Tahoe through Capitol Chevrolet and decided to purchase it once the lease expired. What should have been a pretty straightforward transaction given I’d already been driving this car ended up being a 4+ hour wait due to a very long inspection/service delay. I almost used a third party to do the lease buy out and really should have to avoid the hassle that comes with the in person dealership buying experience. I ended up having to leave my car and Ubering home in order to pick up my daughters from school. Staff sho... read more
Worst customer service and terrible communication. Talked with Juany to buy 2 cars and worked on this deal all day giving them everything they requested while I was at work to purchase 2 cars just for them to sell it because I wasn’t there in person even though I worked on this deal all day. Was told just because I want there in person and someone else does, doesn’t matter what I was working on they’d rather give it to them. I’ll be making our vehicle purchases elsewhere with respect.
I rarely write reviews, but my experience at Capital Chevrolet in Austin needs to be shared, especially for women and members of marginalized communities considering this dealership. In 2023, I purchased a new Chevy Trailblazer from this location and within months experienced electrical issues. The service department offered minimal support, and I struggled to even get a loaner vehicle. Ultimately, the experience was so frustrating that I traded it in and purchased a new 2024 Trailblazer, again from Capital Chevrolet. Fast f... read more
Business response:
Your concerns are noted, and we understand your frustration. The service interaction you described falls short of the respectful, professional treatment we strive to provide. We take your concerns seriously, as these interactions do not reflect the supportive environment we work to maintain for all customers. Please reach out to Robin Rocha at Rrocha01@capitolchevy.com so we can address these service concerns directly and work toward a resolution.
Sales department terrible , have my come up there for no reason. It was waste time
I don't understand why I have to make an appointment if it's still going to take a week to even look at my car. Then I was told it took a week to fully diagnose the issues. My check engine light came on right after I got it back.
Business response:
Thank you for sharing what you experienced. We understand how discouraging it can be to schedule an appointment and still face extended wait times, especially when dealing with a vehicle concern. It’s also understandable to be upset when an issue seems to return shortly after service. While repair timelines can vary depending on the situation, we know how important clear communication and timely updates are, and your comments help us continue improving those areas. If you’re open to a follow-up, we’d like to learn more and s... read more
Son lo peor el antetior servicio me perdieron las tapas de anticogelante y el de agua de las parabrisas Este ultimo a ninguno de estos 2 me los llenaron Mi esposo lo reviso y estaban a uncuarto de llenos casi vacios Estas dos veces eh llamado y dejado ña queja y haste hoy no tengo ni siquiera una respuesta o disculpa Lo siento pero es la verdad Marielena Rosales
Business response:
It's regrettable to hear about your recent service experience, and we understand your frustration. We take your feedback seriously. Your concerns about the quality of service you received are important to us. Please contact Mark Klingele at Mklingele@capitolchevy.com so we can address these issues directly and work toward a resolution.
I rate desk contacts as good but service as unsatisfactory i have a broken it is a problem.
Business response:
Thank you for sharing your concerns. While we appreciate that you found our desk contacts to be good, we are sorry to hear that you feel this way about the service provided for your vehicle issue. Please reach out to Mark Klingele at Mklingele@capitolchevy.com so we can work together to address your concerns and find a solution that meets your needs.
Absolutely terrible experience at Capitol Chevrolet’s service department. I came in for a simple oil change and ended up wasting almost FOUR hours of my day — 3 hours and 45 minutes, to be exact. My service advisor completely vanished. No updates, no responses to texts, no returned calls — nothing. After two hours in the lobby, I texted for an update and got ignored. An hour later I called — no answer. When I went to his desk, he wasn’t even there. The receptionist said any advisor could help, but when I asked one, he just a... read more
Business response:
We value your input and understand your frustration. The service experience you described falls far short of the standards we strive to maintain for our customers. We take your feedback seriously and would appreciate the opportunity to discuss your experience further. Please contact Mark Klingele at Mklingele@capitolchevy.com so we can address your concerns directly.
Regarding the recent service visit for an anti-braking system update and battery replacement, I observed a lack of proactive communication regarding the vehicle's status, necessitating follow-up via phone or email to obtain updates. Upon vehicle retrieval, a flat tire was discovered, and the tire pressure monitoring system (TPMS) readings did not align with the actual tire conditions. After taking 3 weeks just to do the work.
Business response:
Thank you for bringing this to our attention. We understand your frustration and are sorry to hear that you feel this way. The situation you've described clearly does not meet our standards for quality care. Your feedback helps us identify areas where we can improve our communication procedures and service thoroughness. We value customers who take the time to share detailed observations about their experience, as it helps us better serve our community. Please contact Mark Klingele at Mklingele@capitolchevy.com so we can disc... read more
Frequently asked questions about Capitol Chevrolet
How is Capitol Chevrolet rated?
Capitol Chevrolet has a 4.4 star rating with 13,885 reviews.
When is Capitol Chevrolet open?
Capitol Chevrolet is open now. It will close at 9:00 p.m.