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Capitol Chevrolet
- Car Dealers
- Austin, TX
About this business
Location details
6200 S I-35 Frontage Rd, Austin, TX, 78745, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I found two weeks too long for you to have my car. It was 4 days before seen at all, then a week for parts before working on car.
Business response:
Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries.
Both service manager and his service advisor need more training. Inability or unwilling to communicate, coordinate with the involved parties and lack of overall interest in Chevy customers.
Business response:
Thank you for bringing this to our attention. We strive to provide top-notch service and are disappointed to hear about your experience. We value your feedback and will address this with our team to ensure better communication and customer care in the future. Please reach out to Ka'nisha Villery at Kvillery@capitolchevy.com to discuss this further.
I dropped my car off for 2 recalls and was told 3-4 days. Well, 2 1/2 weeks later I go to pick it up and it wouldn't even start!! So I told them, "it was running fine when I dropped it off. Never had one issue with it starting!" I left it there and said call me when it's ready. I called for weeks trying to reach a manager or someone that could help me. NO RESPONSE I sent emails and left messages. NO RESPONSE! Then I get a letter stating Capitol Chevrolet had my car towed off!! They couldn't even call me to at least tell me t... read more
Business response:
We are sorry to hear that you had a negative experience with our dealership. However, we are confused by your review and would like to discuss further to understand the specifics of the situation. We strive to provide exceptional service to all of our customers and want to ensure that we are meeting our high standards. Please reach out to us at [contact information] so we can discuss your concerns in more detail. We value your feedback and hope to have the opportunity to address any issues you may have had.
If you are looking for a new Chevrolet, do not patronize Capitol Chevrolet. For my truck transaction, the finance department lied about the financing offers I received. I learned this when I started receiving letters from various banks in the mail telling me the terms they had extended to me through Capitol Chevrolet. Their lies cost me money over the life of the loan because they lied about the best rate I received, presumably to get a higher rip from the bank that I ultimately went with. Their finance department also tried... read more
Business response:
Thank you for sharing your experience with us. We're sorry to hear that you had a less than satisfactory experience with our finance department and service department. We strive to provide transparent and efficient service to all our customers. We appreciate your feedback and will use it to improve our processes. Please reach out to Ka'nisha Villery at Kvillery@capitolchevy.com to discuss this further.
The service department is very good. Mercedez in particular is great and worked hard to help me. She would be a reason to come back for service. What I did not like is the numerous calls and text from sales trying to hook me into a pressured conversation about buying my truck. This "I have important information to share with you from my manager" is nothing but a ploy. I told the first person I wasn't interested last week. While waiting on my truck to be finished I received 3 more calls and a text...same ploy. It also bothere... read more
Business response:
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your visit and found our service exceptional. We truly appreciate your feedback and look forward to serving you again in the future!
The sales team was amazing and knowledgeable. However when it came to financing the vehicle; the finance team added plans I said no to, wouldn't answer questions, promised discounts he never added and failed to include part of the paperwork. Overall it felt super shady and predatory. I would never do business at this dealership again exclusively for that reason. I would strongly caution anyone shopping here to review your paperwork multiple times before signing anything.
Business response:
We want to express our sincere apologies for any dissatisfaction you experienced with our finance process during your recent visit to our dealership. Your feedback is important, and we deeply regret any frustration or inconvenience you may have encountered. Our goal is to make the finance process as smooth and transparent as possible for our customers, and we apologize if we fell short of your expectations. We take your concerns seriously and will review our finance procedures to identify areas for improvement. If you have s... read more
my experience with Capitol Chevy’s pre-owned department was not positive. I had been exchanging texts and emails with Jennifer Sosa regarding a pre-owned 2021 Trail Boss that I wanted to see. Just before the appointment I went to look at the link for the car again and it had been removed. I reached out to Jennifer if the car was still available and she confirmed multiple times that it was. I even asked for a link to prove it was available. Jennifer sent a link but looking back this was not a link to a for sale listing just a... read more
Business response:
We appreciate your feedback, and we're sorry to hear that the car you were interested in has been sold. Our inventory can change frequently, and sometimes cars are in high demand. We understand that this can be disappointing, but we would be more than happy to assist you in finding another vehicle that meets your needs. Please don't hesitate to reach out to us or visit our dealership so that we can help you explore other options and find the right car for you. Your satisfaction is important to us, and we value the opportunit... read more
Horrible experience. We were sold a brand new vehicle that ended up having mechanical issues as soon as we drove off the lot. The parts to fix it were on back order with no ETA and the truck was not drivable. After several days of being lied to by multiple people and them not being able to locate an equivalent truck, we cancelled the deal and went to a different dealership.
Business response:
We're genuinely sorry to hear that you've encountered issues with your brand new car after your purchase. This is certainly not the experience we want for our customers, and we understand your frustration. New cars should be free from defects and perform flawlessly. However, sometimes unforeseen issues can arise. Please know that your satisfaction is important to us, and we take these matters seriously. We would like to help you resolve these problems as quickly and efficiently as possible. Our service department is equipped... read more
I realize that there are challenges and obstacles servicing any mechanical device. I also realize there are challenges to parts and materials. But what I cannot understand is why Capital Chevrolet service department cannot find 5 minutes to pickup a phone and have an honest conversation. I came in for my first oil change and a concern about the truck not shifting correctly l, on a Thursday. Friday I had to call to find out the status. Upon picking up the truck I was advised that the transmission tech wasn’t in until Tuesday.... read more
Business response:
We are genuinely sorry to hear about your experience with our service staff, specifically regarding the lack of communication before, during, and after your appointment. Your feedback is crucial in helping us improve our service and ensure a more positive customer experience. We understand the importance of clear and timely communication, and we acknowledge that we fell short in this aspect during your recent visit. This is not the level of service we aim to provide, and we sincerely apologize for any frustration or inconven... read more
Frequently asked questions about Capitol Chevrolet
How is Capitol Chevrolet rated?
Capitol Chevrolet has a 4.4 star rating with 13,885 reviews.
When is Capitol Chevrolet open?
Capitol Chevrolet is open now. It will close at 9:00 p.m.