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Capitol Chevrolet
- Car Dealers
- Austin, TX
About this business
Location details
6200 S I-35 Frontage Rd, Austin, TX, 78745, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
We’ve now had two bad experiences at Capitol Chevrolet. During our first visit, the salesperson insisted we fill out lots of paperwork before we even discussed purchasing a car. We decided to give the dealership another chance about a year later, but things were even worse. As soon as we pulled into the lot, multiple salespeople surrounded us before we could even get out of our car. Inside, the dealership had an unpleasant smell and loud music playing, which made it uncomfortable to stay. The sales staff were very pushy, rep... read more
Business response:
We take your feedback seriously and understand your frustration. Your feedback is invaluable to us as it helps us identify areas where we can work to improve our customer service approach and facility standards. We are sorry to hear that you feel this way about your visits, and we appreciate you taking the time to share these important details about your experience. Please contact our Customer Relations department at customerrelations@capitolchevy.com so we can discuss your concerns further and work toward improvements.
The website specifically mentioned everything that was included in the price When I arrived they tried to add an additional $3500 to the price and mentioned it was a mistake on the website I paid $2000 over what the price on the car was. Do your homework and ask a lot of questions before going to this dealership I’m not returning
I bought a vehicle about three weeks ago. My sales guy David was awesome but the my management or dealership wasn’t worth it when we were buying it didn’t show on the Carfax. That it’s been I a wreck The grill flew off the front of the suburban. They did not pay for it or help us out from getting out of this vehicle to get a new vehicle very poor service. Now my wife is driving like 2023 xxxxed up suburban 3 different color side never going back
I had previously removed this review because a representative from Capitol Chevrolet reached out to me and said they wanted to make things right. Since then, we have had another terrible experience, resulting in us having to pay for a rental car for a week. The work was under warranty, and we were told that we would be reimbursed for part of the rental costs. It is several weeks later, and every time I call, I either get put on hold and then hung up on, or sent to the voicemail of someone who never returns my call. Earlier t... read more
Business response:
We are sorry to hear that you feel this way about your recent experiences. We understand your frustration . Your concerns are troubling to us. We recognize that clear communication and reliable follow-through are essential parts of providing quality service, and we take your feedback seriously. These experiences do not reflect the standards we strive to maintain. Please contact Mark Klingele at Mklingele@vtaig.com so we can work with you to address these outstanding issues.
I felt forced into paying for tint and wheel lock and lugs which in order to purchase the vehicle I had to purchase these item when ask for these items to be removed I was told this the way the dealer made their money. I then was issued was issued two dealer tags which I had trouble contacting the dealer ship about complaint about the tags and the car i am a dissatisfied customer and i would never recommend a family or family member
Business response:
We are concerned to hear about your experience. We value transparency in our sales process and want every customer to feel comfortable with their purchase decisions. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact our Customer Relations department at customerrelations@capitolchevy.com so we can address these concerns directly.
Drove an hour for a pre-made appointment to see a used car. Learned once there car was sold several days ago. Don’t shop at Capitol Chevrolet in Austin!!!
Business response:
We are sorry to hear that you feel this way about your experience. We understand your frustration after making the drive for your scheduled appointment only to discover the vehicle was no longer available. This situation clearly did not meet the standards we strive for, and we recognize how disappointing this must have been for you. We take inventory management seriously and know how important it is to keep our customers informed about vehicle availability in real time. Your feedback helps us identify areas where we can impr... read more
This dealership is not responsive at all. I have bought two cars here recently and brought them in for service. We were not contacted to be told what was wrong with the car for days. We would call and call with no answer to the phone calls. And then once we did get through would get no return phone calls back. So we got no estimate of the amount of time no estimate of cost until the car. Both cars had been there for over five days. My car is a 2022 Corvette C8 and they’re not even sure if they fix the problem after keeping i... read more
Business response:
Thank you for sharing your experience with us. We appreciate your feedback, as it helps us to understand areas where we can improve our service. We strive to provide timely and effective communication with our customers, and it seems we fell short in your case. We are glad to hear that Joshua in the service department provided you with outstanding support. To discuss your concerns further, please reach out to Mark Klingele at Mklingele@capitolchevy.com. We value your business and hope to have the opportunity to serve you bet... read more
Our brand new $70k+ Chevy Silverado has been at Capitol Chevrolet for 42 days as of today. The vehicle has a transmission problem. We were told that the necessary part would arrive on May 13, 2025. The dealership has stopped communicating with us. We have tried: Chevy Customer Assistance, Chevy local Zone Manager, General Motors CEO. It looks like TX DMV is next.
Business response:
Thank you for sharing your experience with us. We understand how frustrating it can be to have your vehicle in service for an extended period, especially with a new purchase. We recognize the importance of timely communication and service, and we are committed to addressing your concerns. For further assistance, please reach out to Mark Klingele at Mklingele@capitolchevy.com so we can work towards a resolution. Your satisfaction is important to us, and we appreciate your patience as we strive to improve our services.
Dealership inflates the price of the vehicles with added unwanted options. Salesmen Jacob Nolan did not disclose this when we called dealership. We drove many miles for this car only to find this out. They said they would not charge for options but they tried to work the numbers in once we tried to finance. Recommend you going person so you won’t be surprised. Deceptive dealership…BUYER BEWARE!!
Business response:
We’re sorry to hear that you feel this way about your recent experience. It’s important to us that all of our customers feel fully informed and supported throughout the sales process. We’d appreciate the opportunity to learn more about your visit and address your concerns directly. Please reach out to our Customer Relations department at customerrelations@capitolchevy.com so we can review the situation further and work toward a resolution.
Frequently asked questions about Capitol Chevrolet
How is Capitol Chevrolet rated?
Capitol Chevrolet has a 4.4 star rating with 13,885 reviews.
When is Capitol Chevrolet open?
Capitol Chevrolet is open now. It will close at 9:00 p.m.