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Capitol Chevrolet
- Car Dealers
- Austin, TX
About this business
Location details
6200 S I-35 Frontage Rd, Austin, TX, 78745, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Bought $50,000 truck from Capitol. Buying experience was not good. Salesman would not call me back. Salesman lost my second key, and I had to go to the dealership 2 different times to get it from them, and only got it then after escalating to a manager. Salesman claims he was calling me at a phone number that I don’t recognize and did not give to him. 2,000 miles on truck, radio won’t turn off, battery draining due to faulty over the air update module. Call to make appointment, no loaners available (see other reviews). Truck... read more
Business response:
We truly apologize for the disappointing experience you've had with both the sales and service departments. Your concerns regarding the communication issues, lack of follow-up, and unresolved vehicle problems are completely understandable, and we are sorry for any frustration caused. We take your feedback seriously and want to ensure your issues are addressed promptly. Please contact our Customer Relations department at customerrelations@capitolchevy.com so we can review your situation in detail and work towards a resolution... read more
Worst that i have ever worked with in 30yrs of buying cars THE WORST EVER.
Business response:
We're sorry to hear about your frustrating experience and truly regret that you are feeling this way. We strive to provide transparent and helpful service, and it’s concerning to hear about the issues you've faced. Please reach out to our Customer Relations department at customerrelations@capitolchevy.com so we can better understand your situation and work to resolve it. We value your feedback and want to make things right.
Beware stay away from this business. A cautionary note is advised when dealing with this dealership. Initially, I was eager to acquire a 2024 C8 Corvette at a discounted price of $7,700 below MSRP. Salesperson Alexis facilitated a remote vehicle evaluation via video. Upon revealing my plan to pay half upfront and finance the balance through my bank, the dealership incorporated hidden fees and unwanted protection plans, adjusting the price. Alexis offered two options: paying full MSRP or financing through GM at an interest ra... read more
Business response:
Mauro, transparency is crucial to us, and it seems that there were misunderstandings regarding pricing and financing options. We strive to ensure that all our customers have a clear understanding of any fees and plans involved in their purchases. Your concerns about the military discount eligibility and additional features are also important, and we take them seriously. To address these issues directly and work towards a resolution, we recommend contacting our Customer Relations department at customerrelations@capitolchevy.c... read more
Good new truck prices - if you don’t mind buying a lemon. Brand new duramax. 20k miles. 1.5 years old. Leaking oil from the main seal. And all over my driveway. Off the road. No loaner. Leaking oil again. No one will get back to me. Had to go direct to GM. Service manager won’t return calls. Truck has to be off the road for another 10 days. Worst dealership who can’t fix or communicate to hold up a warranty. Then, you need to spend time and money without a vehicle because “they are out of loan cars” -spoiler, they never had ... read more
Business response:
We’re truly sorry to hear about your experience with your truck. Your feedback is important to us, and we want to ensure your concerns are addressed promptly. Please reach out to Mark Klingele at Mklingele@capitolchevy.com, and he will assist you in resolving these issues. Thank you for bringing this to our attention, and we appreciate your patience as we work to make this right.
Nobody there knew if a specific vehicle was even available, was told it was, drove 2 hours only be told it was not available. Then told vehicle was there. Made appointment, had preapproval for the vehicle with finance company, however they checked my credit 3 times with hard inquiries with different companies which I did not authorize. Those will last 2 years on my credit report. In the process of dealing with the purchase, was then told the vehicle was already sold.
Business response:
We sincerely apologize for the frustrating experience you encountered during your visit. It's unacceptable that you were given conflicting information about the vehicle's availability. Your feedback is important to us, and we want to ensure that this is addressed properly. Please contact our Customer Relations department at customerrelations@capitolchevy.com. They are here to help you resolve these issues. Thank you for bringing this to our attention, and we hope to assist you further.
I always had good reviews but this time we took the truck for service Monday and I understand it takes 2-5 business days to get looked at but I haven’t received a call on how it’s going or what’s going to happen and I’ve called since Tuesday and my advisor Anthony hasn’t called and everyone tells me I will get a call back soon or before they close and nothing today 8/23/22 I called 3 times since 9am and I was supposed to get called back and it’s 5:16 and no call back from ANYONE this is so frustrating and upsetting as we hav... read more
Business response:
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you’ve experienced with the service on your truck. It’s clear we’ve fallen short of meeting your expectations, and that’s not the level of service we aim to provide. Please reach out directly to Mark Klingele at Mklingele@capitolchevy.com, who will be able to address your concerns promptly and ensure you receive the assistance you need. Your satisfaction is important to us, and we appreciate the opportunity to make things right.
If I could give zero stars, I would. Capitol Chevrolet sold me a 2020 Colorado with rust issues (see pic) that they missed during their Certified Pre Owned(CPO) inspection. Even a mediocre mechanic would have seen the rusty parts. To make matters worse, they refused to make it right. In addition, when I went to get my free oil change at another GM dealer, they had no record of my Colorado being a CPO, so I had to pay for it. Don't make the same mistake I made. They talk a good game at Capitol, but they are just in it for the... read more
Business response:
Thank you for your review and for bringing these concerning issues to our attention. We sincerely apologize for the experience you've had with your Certified Pre-Owned 2020 Colorado. We take CPO inspections very seriously, and it's unacceptable that rust issues were missed. We understand your frustration and disappointment, especially considering the additional issue you encountered with the complimentary oil change at another GM dealership. We understand your feeling that we were only interested in the sale. We strive to bu... read more
Wasn’t completely honest. Said it would take 3 hours. But it took 6. Said he filled up my gas tank, but did not.
Business response:
Thank you for taking the time to leave a review about your recent service experience. We sincerely apologize that the service took longer than the estimated 3 hours and that your gas tank wasn't filled up as promised. We understand your frustration, especially when timelines and courtesy services aren't met. We strive to be completely honest and transparent with our customers, and clearly fell short in this case. To ensure we investigate this situation thoroughly and improve communication accuracy moving forward, we'd like t... read more
I would like to give 5 stars. However, the service department cost the one star. My salesperson, frank, was great! I was able to get into a vehicle. While it is not the color I wanted the team needs to know that when there is a vehicle they need to make sure not to sale it from under another salesperson. The service team needs to make sure that the vehicle is registered rather than wasting someone’s time with a drive. The finance department could be more efficient and mindful of folks time as well.
Business response:
Thank you for your review, Hunter. We sincerely appreciate you taking the time to share your experience, both positive and negative. We're thrilled to hear you had a great experience with Frank in sales and were able to find a vehicle that met your needs. We understand your frustration regarding the service department, specifically with vehicle registration and the time it took. We take this feedback seriously and will use it to improve our communication and efficiency in the future. We apologize for any inconvenience this c... read more
Frequently asked questions about Capitol Chevrolet
How is Capitol Chevrolet rated?
Capitol Chevrolet has a 4.4 star rating with 13,885 reviews.
When is Capitol Chevrolet open?
Capitol Chevrolet is open now. It will close at 9:00 p.m.