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Capitol Chevrolet
- Car Dealers
- Austin, TX
About this business
Location details
6200 S I-35 Frontage Rd, Austin, TX, 78745, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Hola buenas tardes, quisiera ver cómo me puedes ayudar, por qué en el año 2022 tuve la oportunidad de ir con ustedes y adquirir un vehículo nuevo en la sección de semi nuevos, debido a esto llegué con mi camioneta la cual se las vendí en $12,000 dlls, aún se debían $16,000 por lo que ustedes lo único que tenían que hacer era haber pagado los $4,000 restantes sin embargo no fue así y me agregaron esos $16,000 a mi nuevo préstamo de mi nuevo vehículo, se burlaron de mi confianza y abusaron de ella puesto como uno no sabe mucho... read more
Business response:
We are sorry to hear about your concern regarding the financing of your 2022 vehicle purchase and the trade-in of your previous truck. We regret that you feel you were not treated fairly and that the loan structure was not clearly explained. We aim to provide transparent and honest service, and we apologize that you feel your experience did not meet those standards. We would like to investigate this matter thoroughly and understand the details of your transaction. Please reach out to our Customer Relations department at cust... read more
The employee who put the temporary tag on the car stripped out the screw mounts on the rear license plate holder of the Tesla I purchased. They even used two completely different screws to do it. I'll have to go to the Tesla dealership to get it replaced. Meanwhile, the temp tag is just hanging on by the paper and plastic.
Business response:
Thank you for bringing this to our attention. We are sorry to hear that you are not satisfied with your experience. To resolve this matter, we encourage you to reach out to our Customer Relations department at customerrelations@capitolchevy.com. They will assist in addressing the issue and work to reach a resolution.
Worst car experience ever! Staff were so unprofessional and did not know what they were doing. Every department that I talked to has told me “they don’t know what goes on back here” in regards to the previous department I spoke to. I sent everything in 4 days in advance to buying this car and was told to just come in to sign some paperwork and all would be good. I was there for over 3 hours. Nothing has been done and they didn’t even know where our wired money was or the bankers check. Now they have called me multiple times ... read more
Business response:
We are sorry to hear that you are not satisfied with your experience. We strive to provide clear communication and efficient service, and it’s concerning that your visit didn’t meet those standards. To help resolve the issues you've raised, please contact our Customer Relations department at customerrelations@capitolchevy.com. We would like to address your concerns and work toward a solution.
This dealership is worst then a debt agency calling you messaging you 6-7 pm at night to rate your experience. If I felt my experience was worth rating good or bad I would of. I was hounded many times since I left the dealership to rate my experience and tried bribing me with detailing and fuel to leave it. I had to block the number callinge because it was so bad.
Business response:
We are sorry to hear about your experience. We take your feedback seriously and would like to address your concerns. Please reach out to Mark Klingele at Mklingele@capitolchevy.com for further assistance.
Title: Misleading Sales Tactics, Forced Warranties, and Poor Customer Service at Capital Chevrolet** **Review:** I purchased a 2025 Corvette Stingray from Capital Chevrolet in Austin, Texas, on January 20, 2025, and my experience has been deeply disappointing. What should have been an exciting milestone turned into a frustrating and costly ordeal due to the dealership’s unethical practices, lack of transparency, and poor communication. ### Key Issues: 1. **Forced and Unauthorized Warranties**: - **ZakTek Warranty ($995)**: I... read more
Business response:
We sincerely apologize for the frustrating experience you had during your recent purchase, and we understand how disappointing it must be to feel misled in such an important transaction. The issues you've mentioned, including the unwanted warranties and discrepancies in the financial paperwork, are concerning, and we take your feedback very seriously. We want to make things right and ensure that you are fully satisfied with your purchase. Please contact our Customer Relations department at customerrelations@capitolchevy.com ... read more
There customer service needs to improve before I can think about going back. If I purchase a new vehicle from you, you should treat that customer right because not only did I purchase one but I have gotten a total of 5 different vehicles,
Business response:
Thank you for your feedback, and we truly apologize for your recent experience. As a valued customer, we understand the importance of treating you with the utmost respect and appreciation, especially considering your loyalty with multiple vehicle purchases. We would like the chance to make this right. Please contact Mark Klingele at Mklingele@capitolchevy.com so we can address your concerns and work to restore your confidence in our service.
Staff was friendly and had a good overall experience. Music was too loud, distracting, and obnoxious. Restrooms needed more attention.
Business response:
Thank you for your feedback! We're glad to hear that you had a positive experience with our friendly staff. We also appreciate your comments regarding the music and restrooms. We will take your suggestions into consideration to ensure a more comfortable environment for all our customers. We hope to see you again soon and provide an even better experience!
You keep my truck for olmos 2weeks and for what i got it back the same way i droped off
Business response:
We sincerely apologize for the inconvenience and frustration you experienced with the extended time your truck was in service without resolution. Your concerns are important to us, and we want to ensure they are addressed properly. Please reach out to our Service Director, Mark Klingele, at Mklingele@capitolchevy.com so we can investigate this matter further and work toward a resolution. Thank you for bringing this to our attention.
The communication was poor and the service was unreliable. The serviceman ran diagnostics knowing that part was not GM part.
Business response:
We sincerely apologize for the poor communication and unreliable service you experienced. We understand how frustrating this must be, especially when it comes to having the proper parts and accurate diagnostics. This is certainly not the level of service we aim to provide. We would appreciate the opportunity to address your concerns directly. Please contact Mark Klingele at Mklingele@capitolchevy.com, and he will assist you in resolving this matter. Your satisfaction is very important to us, and we want to ensure we make thi... read more
Frequently asked questions about Capitol Chevrolet
How is Capitol Chevrolet rated?
Capitol Chevrolet has a 4.4 star rating with 13,885 reviews.
When is Capitol Chevrolet open?
Capitol Chevrolet is open now. It will close at 9:00 p.m.