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CARCHEX
- Automotive
- Cockeysville, MD
About this business
Location details
118 Shawan Rd suite 210, Ste 210, Cockeysville, MD, 21030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
DO NOT USE CARCHEX. They will attempt to put used "refurbished" parts in your car. This isn't an actual warranty at all. They pretty much go dumpster diving for parts to put in your car. And god forbid if you try to cancel. They will take whatever "repairs" they did to your car and subtract that from your refund. Crooked from top to bottom. They also don't actually hold the contract on the "warranty." They are simply a middle man. Do yourself a favor and go to a warranty shop that actually holds the contract. You are paying... read more
Business response:
Thank you for your review. We appreciate the opportunity to respond and resolve this matter. While we understand this is your first claim on your plan and it has been some time since you purchased the coverage, CARCHEX did properly explain your coverage in 2015 when you agreed to purchase the coverage for your 2011 Mercedes Benz C63. According to our records, your Vehicle Service Contract was purchased on 10/28/2015. During the call with your Vehicle Protection Specialist, our representative reviewed the Titanium level cove... read more
STAY WAY FROM THEM, In 2015 I bought insurance with (Nick C*****) for (Chevy Van 2005 express 2500) I believed and I trusted everything in what he said because it seemed to be all true. Everything seemed to be great until my car broke down in October 2017 the engine broke with 186,000 miles and my life became a nightmare with these guys. my car stayed 2 weeks in the workshop until they sent someone to make the report and see what caused the break. , they did not pay rented car for me in those two weeks, and in the end they s... read more
Business response:
Thank you for your review. We have tried to reach you by phone to address your concerns and review your denied claim on your Chevy Van. Your claim was reviewed with you in October and determined to be a legitimate denial within the terms of your coverage due to the cause of failure resulting from sludge. The pro-rated refund for your policy is being sent out today, 12/29/2017. We will email you tracking information to ensure it delivered to you in a timely manner. If you have any further questions or concerns, please give ... read more
We purchased a Royal Protect Vehicle Protection Plan from Carchex. It is their 'top of the line' plan that includes what is called the 'Technology Group'. Recently we started having trouble with the back up camera and with the cruise control function. We took it to a local repair shop. They diagnosed the problem, called Carchex who, after what seemed like an extended period of time, did agree to cover the cost of the part to fix the rear camera problem. Carchex did, however, refuse to pay the repair shop for the labor time t... read more
The company has smooth talkers for sales man, don't buy into there sneakiness--I pay 170+ dollars a month and have had my truck in the shop twice since I've gotten the policy. They've denied the 1st claim that my mechanic put in and the 2nd claim my mechanic also put in they denied covering 95% of the things wrong on my truck because they aren't listed specificly in the policy--they fix everything around whats boke but not the actual broken part so im stuck with the bill anyways along with still paying them almost $200 a mon... read more
Business response:
Thank you for your review. We are sorry our management team has not been able to reach you to discuss your concerns. However, we have received your written request to cancel your coverage and processed the cancellation accordingly. We are sorry to lose your business and will address your concerns in this review. In review of your coverage, you purchased the Platinum Vehicle Protection Plan on 6/30/2017. A claim was filed on 7/20/2017 and denied because the vehicle had not met the 30 Day and 1000 validation period required b... read more
They took more than 50% of what I paid for the warranty without paying out anything! I purchased a Carchex warranty for my car as soon as I purchased it. Never had a claim and made all payments as scheduled for over a year. Warranty cost $5,502 and I paid in $2,873. I put 5,291 miles on my car since purchase. I never had a claim during ownership of this warranty and decided I would sell my car and get my money back. I understand companies need to make money too. If they took $300 away for having the warranty I would certain... read more
Business response:
Mr. P*******, Thank you for discussing your refund concerns with me. I am glad we were able to review the terms of your contract and your refund estimate and find an error resulting in a corrected refund amount of $1317.00. While we understand your concerns about driving only 5,291 miles under coverage, you had coverage on your 2009 Mercedes Benz C63 AMG for 413 days or 28.29% of the 4 Year Coverage Term you purchased. The cancellation policy of your warranty detailed to you at the time of purchase includes a pro-rated ref... read more
I have submitted a claim for my BMW X6 50i and i think Jim is the one working on the claim, I'm waiting to see if they are going to fix it or not with the warranty. I supplying him with all the service records tomorrow. I don't want to be a part of the few who are giving negative comments, if they sure cover these repairs, I'm with them forever and my entire family will join them too. I decided to take my car to a good garage ********************* and not the dealer itself because they are too pricey for simple stuff. I will... read more
This is the worse car warranty company, I have ever dealt with in my life. I took my into ********************** over 2 months ago and my car has still not been serviced between the dealership ********************** and Carchex I have received nothing but the run around about parts, pricing etc. On top of all that the dealership has requested, I return the car tomorrow 9/13/17 due to a sell on the loaner I am currently driving and informed me that I would not receive another loaner until that know for sure they will do the r... read more
Business response:
Thank you for submitting your review. At this time, your claim to replace the Turbo charger on your 2012 Land Rover Evoque remains approved since 8/11/2017. CARCHEX has escalated your frustration to the management team at the claims administrator who handles your coverage and they have reached out to you directly regarding your claim. In review of your claim, your repair shop called in a Turbocharger repair on 7/20/2017. At that time, your repair shop advised they would fax over an estimate with all of the parts needed. At ... read more
Got this plan thought being since I recently purchased a used vehicle it would be good to invest in. So I did end up having a small issue with the car handle after about 2 months. So ok not a big deal right as I thought. Anyhow I took it to a certified mechanic they looked it over it ended up being the wrong part in the door. Then this is when it got difficult. They called carchex to get approval there tech had to go look at it, that wasn't the problem though. They then said they would have to send there own part and they wo... read more
Business response:
Thank you for your review. We understand that having your vehicle in the repair shop for an extended period can be frustrating. However, in review of your coverage, CARCHEX was not aware of your concerns until this review. At this time, your claim has been paid and completed. Had CARCHEX been aware, we would have gladly stepped in and helped resolve the matter with your claims administrator. Please be aware that as the seller of your coverage, CARCHEX does not approve or deny claims however we will always work on your behalf... read more
On 4/24/2017 brought my 2010 VW CC into ********** thinking that my struts gave out on me just to find out that it was my brake caliper's that were loose. Company denied my claim because they said it was wear and tear. I asked them if my calipers gave out on me today or in a year it gonna be still wear and tear and that a year from now they would have to cover it under the warranty. I don't think that this was fair assessment. Also the VW mechanic found the start of water pump leak and recommended replacement before real dam... read more
Business response:
Thank you for discussing your claims concerns with us. We are glad we were able to explain your claims denial with you and resolve your concerns. While your claim was denied correctly within the terms and conditions of the Vehicle Protection Plan, we were happy to assist you with your repairs by paying $1000.00 as a courtesy. Thank you for keeping your coverage with CARCHEX and trusting us with your vehicle protection needs. Best, Jason N**********, Customer Service Manager
Frequently asked questions about CARCHEX
How is CARCHEX rated?
CARCHEX has a 3.2 star rating with 799 reviews.
When is CARCHEX open?
CARCHEX is closed now. It will open at 9:00 a.m.