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CARCHEX
- Automotive
- Cockeysville, MD
About this business
CARCHEX Vehicle Protection Specialists are committed to providing consumers a completely transparent experience. We listen to the specific needs of each customer we speak with to find the highest level of coverage at the lowest possible price. CARCHEX A Smarter Way To Do Car...
Location details
118 Shawan Rd suite 210, Ste 210, Cockeysville, MD, 21030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst company ever busy at work and ignored the call they literally kept calling and calling back for 15 minutes. Don't do business with the company they really don't know the word NO!
I purchased a warranty the other day because they said that they would cover a vehicle with a branded title, and that if I took it to a shop for something it would be covered/claim paid. After reading the contract last night, I didn't see any where it stated that. In fact to a degree, it looked like the same contract ********* has, and is certainly thru the same people they go thru. I'm very concerned now after paying them if my vehicle would be actually covered or not now if something was needed for it. They said that it wa... read more
READ THIS FIRST! IF I COULD LEAVE 0 STARS I WOULD! I purchased the Premium plan for my 2008 Cadillac Escalade in December 2019. The vehicle ran great and I was very happy with it but purchased the warranty for piece of mind. In February of 2020 I started my truck and a light came on that said "Oil Pressure Low Turn Off Engine." Anything that tells you that you need to turn off your car immediately should freak you out! I was told by the Cadillac Dealership that I was going to take it to that I should'n't even drive it so I h... read more
I called to get a quote on my new car and I dealt with a very pushy salesman. I told him I just wanted a quote, background on the company, to go over their plans, and then to call a few other places to compare. He proceeded to call me stupid and dumb for doing that because the other companies I was looking into didn't have good ratings. I told him I really just called for a quote and that's all. He continued to press on with the conversation and speak over me. I eventually just asked if I could speak to his supervisor he sai... read more
CLAIM 1: Disohnesty, intentional representation, Retaliation against customer for raising warranty concerns, disconnecting the customer from the ability to reach the office on a business day in retaliation for complaints. On 11/27/19 Carchex represented to the customer over the email that the policy he is purchasing is from ********** administrator and will be 100,000 additional miles. The customer had 22+k miles and agreed with the offer on those exact terms and the parties entered into a contract with the agreed upon term... read more
I have received noting but problems every time I need to use my warranty last time I had to pay over 800 dollars out of pocket. This time they don't want to cover the nuts and bolts attached to the suspension parts or the alignment which is part of changing your control arms so now I have to pay 135 dollars for the hardware required to change my control arms and 260 for a alignment which is a requirement to change a control arm my number is I live in CT and I will be calling the state of CT insurance commissioner I paid 6500... read more
Dishonest company. If there was a zero star rating I would put zero. The third party company treats you like trash and the sales team will tell you certain parts are covered when they in fact won't. Asked for my money back but. It sure I'll see anything from this company as they're dishonest anyways.
Salespeople are pushy and dishonest. Their third party companies treat people like DIRT. They are horribly rude! I am canceling my policy ASAP!
Everything sounded great until the price! They started out with $217 a month for 5yr/125000 mile bumper to bumper! Couldnt afford that, so they sent me to the "finance manager" Dan I believe! He went on and on about how crazy I'd be to pass up his offers, price went to $148, then $111 a month with 6yr/125000 mile warranty! Told him I wasn't ready to commit and he dropped it to $99 a month which is an awsome deal but I already told him I had to think about it and I wasn't going to buy it yet! He continued to talk on and on ho... read more
Frequently asked questions about CARCHEX
How is CARCHEX rated?
CARCHEX has a 3.2 star rating with 801 reviews.
When is CARCHEX open?
CARCHEX is open now. It will close at 9:00 p.m.