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CARCHEX
- Automotive
- Cockeysville, MD
About this business
Location details
118 Shawan Rd suite 210, Ste 210, Cockeysville, MD, 21030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst company ever busy at work and ignored the call they literally kept calling and calling back for 15 minutes. Don't do business with the company they really don't know the word NO!
I purchased a warranty the other day because they said that they would cover a vehicle with a branded title, and that if I took it to a shop for something it would be covered/claim paid. After reading the contract last night, I didn't see any where it stated that. In fact to a degree, it looked like the same contract ********* has, and is certainly thru the same people they go thru. I'm very concerned now after paying them if my vehicle would be actually covered or not now if something was needed for it. They said that it wa... read more
Business response:
Thank you for your review. According to our records, you purchased your coverage on 3/5/2020. Your hard copy of your contract is on the way and will include the branded title surcharge for your records. You can also verify this by accessing your account online on our www.carchexdirect.com site. When logging in, the website will take you to your declaration page which shows the branded title surcharge under "warranty benefits." Please give us a call at (877)227-2439 Ext. 6002 if you have any additional questions. Best, CA... read more
READ THIS FIRST! IF I COULD LEAVE 0 STARS I WOULD! I purchased the Premium plan for my 2008 Cadillac Escalade in December 2019. The vehicle ran great and I was very happy with it but purchased the warranty for piece of mind. In February of 2020 I started my truck and a light came on that said "Oil Pressure Low Turn Off Engine." Anything that tells you that you need to turn off your car immediately should freak you out! I was told by the Cadillac Dealership that I was going to take it to that I should'n't even drive it so I h... read more
Business response:
Thank you for your review. We appreciate you speaking with us about your claims experience with the contract administrator. We will address your claims concerns accordingly to address this review. According to our records, coverage was purchased for your 2008 Cadillac Escalade on 12/27/2019. The starting miles on your coverage was 141,859 miles. Your coverage requires a 30 Day and 1000 mile waiting period before claims can be filed. On 2/4/2020, the contract administrator received a call from your dealership 9 days into ac... read more
I called to get a quote on my new car and I dealt with a very pushy salesman. I told him I just wanted a quote, background on the company, to go over their plans, and then to call a few other places to compare. He proceeded to call me stupid and dumb for doing that because the other companies I was looking into didn't have good ratings. I told him I really just called for a quote and that's all. He continued to press on with the conversation and speak over me. I eventually just asked if I could speak to his supervisor he sai... read more
CLAIM 1: Disohnesty, intentional representation, Retaliation against customer for raising warranty concerns, disconnecting the customer from the ability to reach the office on a business day in retaliation for complaints. On 11/27/19 Carchex represented to the customer over the email that the policy he is purchasing is from ********** administrator and will be 100,000 additional miles. The customer had 22+k miles and agreed with the offer on those exact terms and the parties entered into a contract with the agreed upon term... read more
Business response:
Thank you your review. We appreciate you taking the time to discuss this matter with us to resolve the matter. As we discussed, this policy was purchased online on our website. During the checkout process, our website displays a summary declaration page for your purchase. This declaration page summarizing the purchase clearly states the purchase date, the starting odometer, and expiration date and mileage. The policy purchased was an EXPIRATION policy for 4 Years of coverage up to 100,000 miles on the odometer, whichever occ... read more
I have received noting but problems every time I need to use my warranty last time I had to pay over 800 dollars out of pocket. This time they don't want to cover the nuts and bolts attached to the suspension parts or the alignment which is part of changing your control arms so now I have to pay 135 dollars for the hardware required to change my control arms and 260 for a alignment which is a requirement to change a control arm my number is I live in CT and I will be calling the state of CT insurance commissioner I paid 6500... read more
Dishonest company. If there was a zero star rating I would put zero. The third party company treats you like trash and the sales team will tell you certain parts are covered when they in fact won't. Asked for my money back but. It sure I'll see anything from this company as they're dishonest anyways.
Business response:
Thank you for your review. We understand having a claim denied is frustrating but the claim was denied in accordance with your coverage. According to the claims records, your repair shop called in your repairs 6 days into active coverage. The repair shop called in to replace the clutch and a software update for a knock sensor on your 2016 Subaru WRX. Both of which are non-listed repairs in your coverage. We have reviewed your calls with our CARCHEX staff to ensure you were properly advised on your coverage. You are correct ... read more
Salespeople are pushy and dishonest. Their third party companies treat people like DIRT. They are horribly rude! I am canceling my policy ASAP!
Business response:
Thank you for your review. We appreciate you discussing this matter with us. We have sent your feedback to the contract administrator to review your calls with their staff. Additionally, we reviewed your calls with our Sales staff. Our staff properly advised you of the coverage purchased on 2007 Chevrolet Tahoe and went over all of your payment options. Based on a starting mileage of 170,037 miles, our representative offered you the highest level of coverage available on your vehicle, a Silver level Centennial plan and heav... read more
Everything sounded great until the price! They started out with $217 a month for 5yr/125000 mile bumper to bumper! Couldnt afford that, so they sent me to the "finance manager" Dan I believe! He went on and on about how crazy I'd be to pass up his offers, price went to $148, then $111 a month with 6yr/125000 mile warranty! Told him I wasn't ready to commit and he dropped it to $99 a month which is an awsome deal but I already told him I had to think about it and I wasn't going to buy it yet! He continued to talk on and on ho... read more
Business response:
Thank you for your review. CARCHEX has always taken great pride on providing a great buying experience and based on your review, we did not live up to this commitment. We have reviewed your sales calls and have addressed our staff appropriately. In the meantime, your coverage has been cancelled and a full refund was issued back to your account on 10/25/2019. If you do not show the refund in your account, please give us a call at (877)227-2439 Ext. 6002. Best, CARCHEX Customer Service Team
Frequently asked questions about CARCHEX
How is CARCHEX rated?
CARCHEX has a 3.2 star rating with 799 reviews.
When is CARCHEX open?
CARCHEX is closed now. It will open at 9:00 a.m.