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CARCHEX
- Automotive
- Cockeysville, MD
About this business
Location details
118 Shawan Rd suite 210, Ste 210, Cockeysville, MD, 21030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They take to long to send you your refund when you cancel the contract.
Business response:
Thank you for your review. According to our records, your coverage was paid using your routing and account number (ACH) during the 30 day money back guarantee. Unfortunately, when an ACH transaction is used for the payment, the bank take approximately 10 days to fully clear. We apologize for any frustration this may cause however your refund is in process. If you have any additional questions or concerns, please give us a call at (877)227-2439 Ext. 6002. Best, CARCHEX Customer Service
2 stars because my car was eventually repaired. This extended service company tried everything to get out of covering the repair. They needed proof of oil changes every 5000 miles I gave years of receipts of oil changes every 2500 miles. I was accused of hiding info on service records hiding pre-existing conditions. Not true. The inspector took over a week to come see the car resulting in a 3 week wait to get my car back. Almost done, a bomb was dropped on me when I was told that they only pay $100.00 labor. No on charges $1... read more
Business response:
Thank you for your review. We appreciate the opportunity to discuss this matter with you. Though the most recent claim was approved within the terms of the contract, we are happy to assist you with the additional out of pocket costs of the repair. This in goodwill for being a loyal customer to CARCHEX. We have submitted a request to reimburse you $624.00 and add the Enhanced Labor Rate option to your coverage at no additional cost to ensure you do not have the out of pocket issues you experienced on this claim. If you have... read more
All I did was call for a quote. The quote was nearly twice as costly as other companies' quotes, and when I addressed that, the VERY pushy salesman insinuated that that's because the other companies were run out of apartment complexes and/or didn't have any insurance backing. He then told me he was offering me a 30-day money back guarantee, which I know is required by Texas state law. Then, the salesman insulted me, and I hung up. Nobody should be treated this way. I hope they recorded that call for training new hires what N... read more
Criminals!!! I purchased a titanium plan so my vehicle would be covered, I had an unfortunate incident where my Mercedes S63 blew a cylinder, CarChex has taken more than a month to approve the claim and they will not cover the full repair. This is absolutely crazy! I paid dearly for this coverage and no where in my contract does it have a dollar limit on the cost of repairs. The vehicle had all Mercedes Benz service from day it was purchased. They say there is language in the contract however I have read my contract over and... read more
The product seems to make sense and be of a decent quality - from someone who is not a customer, but just exploring it as an option. However, sales practices are quite pressuring and aggressive. The representative I spoke to was informative at first, but became more and more pushy, and ended the conversation quite rudely when I insisted I needed time to consider my decision. Please reconsider your sales practices. I'm not sure how representatives are incented, but it's not working well - it feels like representatives are try... read more
Business response:
Thank you for your review. We appreciate the feedback and apologize for your poor experience with our staff. We have reviewed your calls and addressed our staff members appropriately based on your valuable feedback. CARCHEX believes in providing the best customer experience possible and we did not live up to our brand promise of "Customer Experience above All." Thanks again for your feedback. If you have any additional questions or concerns, please do not hesitate to let us know. Best, Jason N. CARCHEX Director of Custom... read more
I've been trying to cancel my service all morning with these people left three messages and still no call back. i will never buy another policy from these people again
I purchased a Carchex warranty in December of 2018 paying $192 per month. Due to some financial reverses I was forced to cancel the warrant. I was forced to retire from my job and am now on a fixed income. I cancelled the warranty around July first by sending an email, I had heard nothing from the company, I followed up this week and was told they had not received my email, and in addition it takes 35 to 60 days for the refund. It makes wonder, is this product so bad they have a backlog of refunds running out to 60 days? I h... read more
Business response:
Thank you for your review. We apologize for the frustration regarding the cancellation of your policy. According to our records, an email was sent to you on 7/2/2019 requesting a written letter to properly cancel the coverage. On 8/6/2019 we received a call from you regarding the cancellation and we advised you we had not received the request. An exception was made to avoid any cancellation delay and we allowed a written email to complete the cancellation. Your refund is in process and we have asked the processing team to e... read more
Ugh, this extended warranty company is UNBELIEVABLE! After 3 weeks of my vehicle just sitting at a Shop, waiting on "Inspectors", me speaking to 7 different adjusters (I kid you not), $1400 out of pocket tear down cost, my claim was denied/close. One would ask why? 1. CarChex first line of defense is to tell the customer it's a pre-existing problem. 2. CarChex second line of defense is to tell the customer they don't have enough miles or the policy is too new to make a claim. 3. CarChex third line of defense is to deny claim... read more
I just called for a free quote and was really disappointed in their sales approach. As soon as I said I was comparing my options and wasn't ready to purchase a policy, the sales person got very aggressive and accused me of wasting his time. He harangued about being the best warranty on the market and how he was "perplexed" why I wouldn't just purchase the policy and the fact that I wanted to think about it was a waste of everyone's time also. He was argumentative and disrespectful, clearly a bullying tactic. As a seasoned, p... read more
Business response:
Thank you for discussing your review with our Management Team. We appreciate your feedback and have addressed our staff appropriately. CARCHEX prides ourselves in providing the best customer experience to our customers. We are truly sorry we did not live up to our expectations on your call or yours! Thanks again for thee feedback. Best, CARCHEX Customer Service
Frequently asked questions about CARCHEX
How is CARCHEX rated?
CARCHEX has a 3.2 star rating with 799 reviews.
When is CARCHEX open?
CARCHEX is closed now. It will open at 9:00 a.m.