CARCHEX

Terrence S 

on BBB

5 years ago

They take to long to send you your refund when you cancel the contract. 

Jon M 

on BBB

5 years ago

2 stars because my car was eventually repaired. This extended service company tried everything to get out of covering the repair. They needed proof of oil changes every 5000 miles I gave years of receipts of oil changes every 2500 miles. I was accused of hiding info on service records hiding pre-existing conditions. Not true. The inspector took over a week to come see the car resulting in a 3 week wait to get my car back. Almost done, a bomb was dropped on me when I was told that they only pay $100.00 labor. No on charges $1... read more

Nathan D 

on BBB

5 years ago

All I did was call for a quote. The quote was nearly twice as costly as other companies' quotes, and when I addressed that, the VERY pushy salesman insinuated that that's because the other companies were run out of apartment complexes and/or didn't have any insurance backing. He then told me he was offering me a 30-day money back guarantee, which I know is required by Texas state law. Then, the salesman insulted me, and I hung up. Nobody should be treated this way. I hope they recorded that call for training new hires what N... read more

james s 

on BBB

5 years ago

Criminals!!! I purchased a titanium plan so my vehicle would be covered, I had an unfortunate incident where my Mercedes S63 blew a cylinder, CarChex has taken more than a month to approve the claim and they will not cover the full repair. This is absolutely crazy! I paid dearly for this coverage and no where in my contract does it have a dollar limit on the cost of repairs. The vehicle had all Mercedes Benz service from day it was purchased. They say there is language in the contract however I have read my contract over and... read more

CONNOR S 

on BBB

6 years ago

The product seems to make sense and be of a decent quality - from someone who is not a customer, but just exploring it as an option. However, sales practices are quite pressuring and aggressive. The representative I spoke to was informative at first, but became more and more pushy, and ended the conversation quite rudely when I insisted I needed time to consider my decision. Please reconsider your sales practices. I'm not sure how representatives are incented, but it's not working well - it feels like representatives are try... read more

Marcus C 

on BBB

6 years ago

I've been trying to cancel my service all morning with these people left three messages and still no call back. i will never buy another policy from these people again 

Jerald M 

on BBB

6 years ago

I purchased a Carchex warranty in December of 2018 paying $192 per month. Due to some financial reverses I was forced to cancel the warrant. I was forced to retire from my job and am now on a fixed income. I cancelled the warranty around July first by sending an email, I had heard nothing from the company, I followed up this week and was told they had not received my email, and in addition it takes 35 to 60 days for the refund. It makes wonder, is this product so bad they have a backlog of refunds running out to 60 days? I h... read more

Kimberly J 

on BBB

6 years ago

Ugh, this extended warranty company is UNBELIEVABLE! After 3 weeks of my vehicle just sitting at a Shop, waiting on "Inspectors", me speaking to 7 different adjusters (I kid you not), $1400 out of pocket tear down cost, my claim was denied/close. One would ask why? 1. CarChex first line of defense is to tell the customer it's a pre-existing problem. 2. CarChex second line of defense is to tell the customer they don't have enough miles or the policy is too new to make a claim. 3. CarChex third line of defense is to deny claim... read more

Michael W 

on BBB

6 years ago

I just called for a free quote and was really disappointed in their sales approach. As soon as I said I was comparing my options and wasn't ready to purchase a policy, the sales person got very aggressive and accused me of wasting his time. He harangued about being the best warranty on the market and how he was "perplexed" why I wouldn't just purchase the policy and the fact that I wanted to think about it was a waste of everyone's time also. He was argumentative and disrespectful, clearly a bullying tactic. As a seasoned, p... read more