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CARCHEX
- Automotive
- Cockeysville, MD
About this business
Location details
118 Shawan Rd suite 210, Ste 210, Cockeysville, MD, 21030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The absolute worse experience I've ever had. I just purchased a 2 year warranty about two months ago. AC and an issue with my left wheel felt like it was dragging. 4 day later at the dealership and an inspection carchex pays only 200 out of a total 1200 towards my ac to be repaired and that's it. Mind you my deductible is 100. Needless to say im getting rid of carchex. Never again
Business response:
Thank you for your review. Unfortunately, CARCHEX did not handle the approval or denial and this review is the first we are hearing of your claim concerns. We will address your concerns regarding your approved claim on the 2009 Cadillac Escalade however, we recommend you give CARCHEX a call to discuss your concerns. We can be reached at (877)227-2439 Ext. 6002. We will request a representative from our Customer Loyalty team reach out to you to discuss this matter. According the contract administrator's claims notes, your re... read more
I am very displeased with Carchex. I became a member in April 2018, not knowing that June 2019 my Nissan Pathfinder year 2013 would be in need of a transmission. I had my car towed to the Nissan dealership in Tallahassee, Florida on Thursday, June 5,2019 The sales clerk was able to a claim number and said that it was covered and they would be contacting the dealership with next steps for approval. Friday the sales clerk informed me that an inspector would have to come and give the approval. The inspector came late on Monday ... read more
I paid for a three-year contract to cover my *******. My first repair went flawless, and Carchex covered it immediately. Today was my second claim, and it went poorly. I drove my car to my nearest **** dealership, a two-hour trip. After a diagnosis of my driveshaft assembly needing a repair, a claim was made. Three hours later, and two phone calls by the service representative, I was still waiting for my approval. I called and was told the same thing. Finally, they called the service department and informed them that the "bo... read more
Business response:
Thank you for discussing your claims concerns with us. We are glad we were able to assist you and resolve this matter. We have addressed the claims approval delay with your administrator and assisted you with your out of pocket expenses. We are glad we were able to resolve this matter and earn your business. Best, CARCHEX Customer Service
This is the worst company ever. Extra long hold time, no one will answer your call when trying to make a claim. No one will call back, It is so hard to make an claim. Don't use this company.
Business response:
Thank you for bringing your claims concerns to our attention. We are incredibly sorry for your negative claims experience with ********************. We understand your frustration with the long hold times and have escalated to the management team at ********************. Unfortunately, ******************** experienced some explosive sales growth as a company over the last several months but did not staff up their claims department at the appropriate pace to match that growth which contributed to the negative experience you h... read more
I have been trying to get to Jason N who is Director of Customer Service, it has been humiliating and pathetic experience... it has been 6 days(he might argue about business days) but I have been calling and sending emails... Jason N has not been responding... car repair shop also has been doing the same... 6 days they have not made decision about repairs approvals... this is not professional... Jason will not take my call telling me he is in training... this is crazy that he is super macho management guy who does not have a... read more
Business response:
Thank you for review. Thank you for discussing this matter with us and allowing us to resolve the matter. While we understand the frustration of having a $6500 claim denied, our staff attempted to explain to you why the claim was denied for not meeting the mandatory 30 day and 1000 mile validation period. While CARCHEX offered to assist you outside of the contract, you elected to cancel for a full refund. At this time, your contract has been cancelled with the full refund sent out on 5/31/2019. Please let us know if you hav... read more
No stars! This company is a racket. I purchased a warranty three months ago and my car is in the repair shop now going on the third day because they couldn't get in touch with them to get coverage. Once they got them the they were unclear of what was covered of the $700 claim. One part was covered (an engine coil) that the repair shop charges $50 for but Carchex wanted to mail them the part because they only pay $30.00 costing me more time. The adjuster admitted that they currently have 70 people on hold at the time they wer... read more
Business response:
Thank you for your review. We are incredibly sorry for your negative claims experience with your contract administrator. We understand your frustration with the long hold times and have escalated to the management team with the administrator. Unfortunately, ******************** has experienced some explosive sales growth as a company over the last several months but did not staff up their claims department at the appropriate pace to match that growth which contributed to the negative experience you had with your claim. They... read more
they take your money and don't hold up to there end of the deal.they falsely advertise
Business response:
Thank you for your review. According to the claims notes for your policy, your claim was called in 34 days after purchase. With the 30 Day & 1000 mile validation period, the coverage was active for (4) days and 250 miles driven. A 3rd party inspector was sent out to verify the failures to your AC Compressor and Expansion Valve. Based on the inspection, the inspector documented heavy coolant stains showing the failure was occurring prior to the policy being active. While we understand the frustration of having a denied clai... read more
I recently purchased a vehicle that was covered under the Ultimate Warranty. Very disappointed, and discouraging. The starter no longer functions and the shop I took to get the repair has the cost for labor and parts at very competitive price of $576, CarChex will only cover $303 and $100 of the coverage is deductible. So they are really only covering $203. Very disappointed. As a customer I would be satisfied an consider this matter settled if CarChex covered $476 of the repair. An appropriate response to this issue would b... read more
I purchased this warranty for my 2011 ctvs Cadillac,The salesman told me to upgrade to the deluxe warranty and it would cover everything,Wrong smell gas inside car and took it the shop and the warranty clam was denied,I paid 5,500.00 for the warranty and it want cover the problem,Talk with Jason over the warranty department and he said they were going to help me out with the repairs,Now he want answer my emails or phone calls, Please research before you purchase extended warranty especially from carchex, I wouldn't recommend... read more
Business response:
Thank you for your review. We appreciate you taking the time to discuss your claim and coverage concerns with us. As we discussed, the Deluxe coverage is a listed component coverage that requires the required repairs to be listed to be approved. The next level of coverage up from Deluxe is Platinum, but the cost of the coverage almost doubled which did not make sense based on the vehicle being driven on a limited basis and the limits of liability on the coverage options. The gold level is a good option with plenty of covera... read more
Frequently asked questions about CARCHEX
How is CARCHEX rated?
CARCHEX has a 3.2 star rating with 799 reviews.
When is CARCHEX open?
CARCHEX is closed now. It will open at 9:00 a.m.