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Caring Hands Animal Hospital - Rockville
- Veterinarians
- Rockville, MD
About this business
Location details
825 H Rockville Pike, Rockville, MD, 20852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I do not like this vet. They had trouble putting my dog to sleep--took four tries to find her vein after they'd administered the first sedative. We both were in agony. When I returned (giving a second chance) with my new puppy, they tried the hard sell on vaccines for Lyme or something like that without even providing literature or a clear explanation upfront. The tech made me feel awkward for asking about costs upfront. In order to secure Flea meds for the first time, I was required to pay $100 for a two-minute exam. I don'... read more
Business response:
We are disheartened to hear about your experience with us. We have reached out to gain more insight and to learn how we can improve. Please return our phone call to discuss your concerns further. We hope to hear from you soon.
This review is for Caring Hands Animal Hospital in Rockville, MD. Our Snorkie dog Muffin, had a kidney stone some while back. The vet put her on the dietary SO food, and told us she has to stay on it the rest of her life. We initially bought the food from the vet. The kidney stone cleared up, and I started buying the food on Amazon. I found that chewy.com is cheaper. So, I ordered some from them. Chewy contacted the vet to confirm the prescription. The vet denied them, saying that Muffin first needed an exam before they wou... read more
Business response:
We are disheartened to read your feedback. We apologize that the reason an exam is required was not made clear when your request was submitted. Prescriptions, whether they be for medication or diets, legally require an up to date physical exam in order to be approved or filled. We not only want to be compliant with laws but also want to make sure that any prescription is still appropriate for the pet. We hope that you understand and we will always be here if you need us in the future.
First and foremost I was actually quite pleased with their service until recently eventhough I've been getting too many "reminder" emails from them (I've previously unsubscribed from their mailing list). I got an email saying I can access my pets' online medical records via a website called VitusVet. I saw a note created by a vet I didn't see, Katherine Rodriguez DVM, stating that I need to be "educated on kitten vaccinations" and that I seemed "a little confused". They wrote that note because I declined a 3rd feline distem... read more
Business response:
Thank you for your feedback, and for speaking with us on the phone. We were so disappointed to hear about your concerns with the communication regarding the vaccine for your kitten. We are always open to, and welcome feedback about our service. Without it, we will not be able to improve. Collaborative care is a cornerstone of our medicine and we hope to continue to work with you to care for your pets in the future. Please feel free to reach out to us directly if you have any future questions or concerns.
Frequently asked questions about Caring Hands Animal Hospital - Rockville
How is Caring Hands Animal Hospital - Rockville rated?
Caring Hands Animal Hospital - Rockville has a 4.7 star rating with 574 reviews.
When is Caring Hands Animal Hospital - Rockville open?
Caring Hands Animal Hospital - Rockville is closed now. It will open tomorrow at 7:30 a.m.