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Caring Hands Animal Hospital - Rockville
- Veterinarians
- Rockville, MD
About this business
Location details
825 H Rockville Pike, Rockville, MD, 20852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
My three dogs and two cats see Dr. Streck and we love her and the staff. Everyone is so friendly. One of my dogs is ultra fearful (he's a rescue from a hoarding case and was never properly socialized) and everyone on the staff was very respectful of his special needs. The coolest thing was that I was able to watch my puppy's neutering. That's probably not cool at all for some people, but I found it really interesting to watch Dr. Streck in the operating room and be there next to my puppy as he was waking up. It's great that ... read more
Business response:
Thank you so much for taking the time to write your review. Our Open Door policy is very dear to our hearts and we are so glad you were able to experience it to the fullest! The relationship between pets and their parents is incredibly special and we always want to strengthen, not fracture that bond, through the care experience with us. Please do not hesitate to let us know if you have any questions or concerns. Thank you for being a part of our Caring Hands family!
I came to Caring Hands after adopting my puppy from Homeward Trails for the complementary wellness exam. The facility is brand new and very clean, and conveniently located. The staff are all very nice and helpful. Dr. Marci Streck took great care of my puppy and made sure she was nice and healthy. The only complaint I have is how expensive their prices are!! I asked for a spay consult and it was almost $500.
Business response:
Angel, thank you so much for the feedback. We know your puppy's health is your priority, and it is ours as well. Our spay estimate includes things that are standards of care for us, like monitoring by a technician, IV catheter and fluids during the procedure, and pain medication. These items can be left out of other estimates, or sometimes not done at all. Please let us know if you have any questions about your estimate or care for your new pup! Welcome to the Caring Hands family.
I booked a first time patient visit for my cat. I had this appointment scheduled for a month, and I showed up on time. I was put in a room with my cat and told to wait for a tech. We waited 30 minutes past our appointment time and no one came in to even do her initial vitals and weight. I understand emergencies happen, and people run behind, but my frustration came from the lack of communication. If someone simply let me know there would be a wait, or something was delaying the tech and doctor, I would have understood. After... read more
I had a very negative experience here with my dog who is reactive to needles. Both the vet techs and the vets seemed completely unprepared and incapable of figuring out how to navigate this, which was surprising for a veterinarian's office. They repeatedly tried the same things that didn't work (muzzle, having me handle her, etc.) until I asked that they sedate her, and then they repeatedly stuck her with a needle, which was the original issue and has now completely traumatized her. Worse, it didn't even sedate her. So I've ... read more
Leaving the vet's office carrying a box with the body of our 21 year old cat, with tears streaming down her face, the first thing my 13 year old daughter could say was "Well, she laid on quite a guilt trip didn't she?" Our cat had gone from over 14 lbs. down to 7. To rub his shoulders now was rubbing bones. He had diarrhea. In the previous 3 days he had stopped eating even fresh canned tuna. We talked as a family over a two-day period to take the humane route and put him down. When the vet Dr. Strek came in the exam room, sh... read more
Business response:
We really appreciate you taking the time to share your experience with us. Dr. Akande and the staff will be so happy to hear about it. Please let us know if you ever have any questions or concerns. Welcome to our Caring Hands family!
Extremely disorganized, send you an email to make an appointment, once you make one and show up, they say, "why are you here"???!! You are not due for another 2 weeks!!! If someone or the system did not read the notes and I made an appointment by mistake, the least they could have done is to call or email me and not cause such a inconvenience for me with a very energetic 4 months old puppy. Just FYI I have used this place for years and something has changed.
Business response:
Hello Nersi, Thank you for providing your feedback. We wish to address the confusion regarding your recent visit to our veterinary hospital. It is important to note that we attempted to correspond with you via email to schedule an appointment for two weeks. We regret any inconvenience and would like to assure you that we are taking measures to prevent similar occurrences in the future. Your loyalty as a longstanding client is deeply appreciated, and we are grateful for your bringing this matter to our attention.
WARNING: DANGERIOUS NEGLIGENCE I took my pet to Caring Hands Animal Hospital for pain, difficulty in walking, lack of appetite and lethargy. I provided the medical information from the week before. Instead of fully assessing the condition of my pet, the vet sent us home with pain killers. My pet died because of inflammation! A blood work performed at the time of the visit could have saved his life. See the grave photo of my fur baby. Do not trust the diagnostic opinion of the vets at Caring Hands Animal Hospital. Sending a ... read more
If I could give 0 stars I would. The negative reviews surrounding this vet being greedy and rude are 100% true. I have been taking my animal here since her puppyhood. I always have a negative experience. They are not equipped to see dogs. I think this place may be ok for cats. But forget it if you have a dog. They think spreading peanut butter on a wall in their claustrophobic exam rooms is a good environment for a dog. It's not. The staff here is vapid. They have an unwelcoming environment. Their place also seems dirty. ... read more
Business response:
We are sorry to hear about your experience with us. We employ various techniques to create as much of a low-stress environment as we can for our patients and find that peanut butter works for a lot of our nervous pups, but understand that others may need alternative options which we are always happy to provide. If you would be open to discussing your concerns with our practice owner or manager, please give us a call at 240-205-8300. We hope to speak with you soon.
This place has been seeing my dogs for 6 years and I have always put up with their bad treatment ! I called before they were closed one hour before . Because my dog was hollowing in pain and they said since they are understaffed I have to pay 5x the Amount ! I have has numerous bad experiences with their rude doctors with zero CARE for my pets ! I do not recommend anyone go thete . They care only about over charging you .
Business response:
Thank you for taking the time to share your feedback. We understand the frustration in seeking care for your dog. We see our patients by appointment and do our best to fit urgent care appointments in, but are limited in the time and staffing we have available as we are not an emergency hospital. We hope that you understand the position we are in during this difficult time and that your pup is feeling better.
Frequently asked questions about Caring Hands Animal Hospital - Rockville
How is Caring Hands Animal Hospital - Rockville rated?
Caring Hands Animal Hospital - Rockville has a 4.7 star rating with 574 reviews.
When is Caring Hands Animal Hospital - Rockville open?
Caring Hands Animal Hospital - Rockville is closed now. It will open tomorrow at 7:30 a.m.