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Carson Valley Veterinary Hospital
- Veterinarians
- Gardnerville, NV
About this business
Location details
1525 Charlotte Way, Gardnerville, NV, 89410, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 4:00 p.m. |
I will never go here again. My cat was put down January 18. I called today to ask when I was able to go pick up his ashes and they told me that he was already cremated with other animals and everything!!!! Like wtf?! I signed papers to have a private cremation and to receive his ashes. Couldn't even call me either.
Never never never go here. We were told that there could be a wait to show up for their 'Urgent Care'. We arrived at about 1:15 and there were a lot of people already there. There was a steady stream of patients moving through, all presumably with appointments. A young lady we were chatting with told us she had showed up early for he 3pm appointment, at just before 2. When she went back at a little after 2pm we figured that it wouldn't be long, as clearly if they were taking 3pm appointments at 2 the wait should be almost ov... read more
Sunday, we had to bring our dying dog in to be euthanized. He was in terrible pain. After waiting over an hour a tech came out to look at him. Said she'd be back with the doctor as soon as she could. An hour and a half went by. Finally the doctor came out and gave him a sedative. Our dog's last two and half hours on earth was hell thanks to this "hospital". If it were not for Dr. Ross, who's the best vet I've ever used for my animals, I would go elsewhere.
Business response:
Hi Cheryl, thank you for this feedback. We are terribly sorry for your loss and want to assure you we would never intentionally make this difficult time for you any harder. We are reviewing this incident as a team so that we can identify why there was such a long wait during your visit and so that we can implement a process to ensure it does not happen again. Once again, we apologize for your loss and for not providing our typical standard of exceptional care and service.
Do NOT go here if you want your animals to live!!!
Business response:
Hi Nadia. Our entire team is dedicated to caring for animals to the best of our ability, so we are a bit confused by your review. We would appreciate the opportunity to discuss your concerns and hopefully address and resolve them over the phone. Please give us a call at your earliest convenience and ask to speak with our practice manager.
My very close friends went through a terrible ordeal with there dog at this veterinary office, One that ended his life. Skooby was loved by many here in Douglas county. I was the friend that made them get there 2nd opinion at the veterinary office on Centerville lane in Gardnerville. I'm very disappointed that carson valley vet charged them after they made the huge mistake with skooby. Veterinarians should be held more accountable. SHAME ON YOU CARSON VALLEY VET! !! After seeing what you did to there precious dog, I WILL NEV... read more
Business response:
Hi Nathan. Due to a variety reasons, we do not discuss our clients’ cases with anyone other than them. Our team is dedicated to providing the best possible medical care and we truly love each and every pet patient of ours. If you have any additional questions or concerns, feel free to give us a call and we would be happy to address them.
I took my dog there because he was not acting like himself. They took blood qnd x-rays. The dr. Told me it was because he had an infection in is prostate and needed to be neutered. So we scheduled the surgery. After the surgery he was a lot worse. He wouldn't stop bleeding so we took him back in and then they told us that he may have been poisoned. Then they charge us outrageously for plasma and blood transfusions x2. Tons of pills trying to get his blood to clot and nothing would work. I took him to the Vet on Centerville r... read more
Business response:
Hi Raven, thank you for taking the time to write this review. We are sincerely sorry for the loss of your beloved Skooby. We know how difficult it can be to lose a pet companion and you and your family are in our thoughts. During all of Skooby’s treatments and evaluations, we want to assure you that all decisions made were in his best interest at the time. One of our doctors would be happy to discuss the medical records more in depth with you if you would like to give us a call at your earliest convenience.
I took my dog there because he was not acting like himself. They took blood qnd x-rays. The dr. Told me it was because he had an infection in is prostate and needed to be neutered. So we scheduled the surgery. After the surgery he was a lot worse. He wouldn't stop bleeding so we took him back in and then they told us that he may have been poisoned. Then they charge us outrageously for plasma and blood transfusions x2. Tons of pills trying to get his blood to clot and nothing would work. I took him to the Vet on Centervill... read more
Frequently asked questions about Carson Valley Veterinary Hospital
How is Carson Valley Veterinary Hospital rated?
Carson Valley Veterinary Hospital has a 4.6 star rating with 2,191 reviews.
When is Carson Valley Veterinary Hospital open?
Carson Valley Veterinary Hospital is closed now. It will open at 7:00 a.m.