Carter House Care Home - Country Court

4.5

Assisted Living Facilities
London

About this business

Wellness Assisted Living Facilities

Location details

1 - 2 Farnham Gardens, London, SW20 0UE, United Kingdom

Get directions

4.586 reviews

Select a rating

Mostyn P

3 years ago

Hi, All appears to be in good order but until recently there was not enough staff around. I would also have to point out that at weekends it is difficult to get into the building as no one answers the bell - you have to rely on a member of staff passing through and this is not good enough....sometimes there are overlong waits which are totally unnecessary.

Business response:

Thank you for taking the time to leave Carter House a review. We appreciate your feedback and will take this on board and endeavour to implement appropriate solutions into our busy home. Our home manager's door is always open for in-person feedback.

R G

4 years ago

Since Country Court Care took over Carter House Care Home, this home has deteriorated beyond belief. Excellent long-term manager and loyal staff have left or been sacked! Awful company. Don't sign the contracts. Head office doesn't reply to any letters. Country Court all show no substance! They just want your money! Don't even think of placing a relative at Country Court Home!

Business response:

We are sorry to hear that your experience at Carter House Care Home did not meet your expectations. Country Court has very high standards of care and support and is working closely alongside the team at Carter House to bring the home to our expected standards. If you have any further comments, please get in touch with our Home Manager who will be available to discuss your concerns in person.