Carter House Care Home - Country Court

4.5

Assisted Living Facilities
London

About this business

Wellness Assisted Living Facilities

Location details

1 - 2 Farnham Gardens, London, SW20 0UE, United Kingdom

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4.585 reviews

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Derek G

5 years ago

When Mum developed dementia and was not able to care for herself, we were at our wit's end having been let down by a care home. I had heard of Carter House Care & Nursing home and knew people who had family members there. I contacted them and they came to visit Mum straight away. We were faced with moving her from the only home she had ever known for all of her 94 years, into Carter House in April 2018. She passed peacefully last month. We never thought she would settle anywhere for very long but we are all so grateful and a... read more

Business response:

Thank you for taking the time to write a review for Carter House, we appreciate all comments and feedback. It was a privilege to care for your mother as part of our family here at Carter House.

C P

5 years ago

Very friendly place. Care seems good on first visit this time. As a side note, my mother was a resident briefly in 2006.

Paul D

5 years ago

Care, staff, security and general facilities are all very good!

Business response:

Thank you for taking the time to write a review for Carter House Care & Nursing Home. We greatly appreciate all comments and feedback.

B E

5 years ago

I have always found the staff to be extremely caring and respectful towards my aunt. She is very happy and always smiling. The staff dress her well and with thought. She is well presented whenever I visit. There is a lovely, caring atmosphere in the home and I am always made to feel welcome.

Business response:

Thank you for taking the time to write a review for Carter House, it is a pleasure to care for your Aunt and it's wonderful to hear that she is happy with us here at Carter House.

L D

5 years ago

My mother has been a resident in Carter House for over six years. Although the home may not be as well presented and modern as many, the staff are warm and friendly and have taken great care of mum over the years.

Business response:

Thank you for taking the time to leave a review for Carter House Care Home, we appreciate all comments and feedback. You will be pleased to know that the refurbishment at Carter House is now underway and we look forward to welcoming you to our new-look home.

D N

5 years ago

Very kind and helpful staff. Mum looks well looked after and happy.

Business response:

Thank you for taking the time to leave a review for Carter House Care Home, I will pass your kind words on to our staff team.

H G

5 years ago

I feel happy knowing my nanny is safe and is being looked after by a fantastic team.

Business response:

Thank you for taking the time to review Carter House Care Home, we appreciate all comments and feedback.

R B

6 years ago

We were lucky that my father could spend the last few months at Carter House care home. Lovely that we could visit with his dog. The nursing care provided was exceptional.

J E

6 years ago

The home, staff and customer relations manager have managed my client's transition from home to Carter House very well. They have been kind, caring, supportive at all times and continually assess the change of needs this has needed. She, myself and the family are very happy with how this has been managed and have full confidence in my client's future there. Thank you. It has been such a relief to all concerned.