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Carter House Care Home - Country Court
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Location details
1 - 2 Farnham Gardens, London, SW20 0UE, United Kingdom
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Things seem to be picking up a bit now but over the past year and a half my father has been in there so many changes of staff etc. You really need to steady the ship as they say, but yes, I can see a bit more active stuff going on and also make sure to keep loved ones updated. Okay, thank you.
Business response:
Thank you Vince for your comments. I appreciate that staff changes can be a bit unsettling for the families and residents. We are trying to avoid them as much as possible. Please be reassured that there are no more planned staff changes in the foreseeable future. We have a good team of staff at all levels who will try their best to provide the best care for all our residents. Any time you have any concerns please do not hesitate to speak to any of us, on the floor or in the office. Our home manager is always happy to speak t... read more
Staff are caring and are always available. My father is very comfortable and relaxed in this environment. The care home seems very clean and tidy. The only problem I have is that on a hot summer's day, the common room can be very hot and uncomfortable.
Business response:
Thank you very much, Kirk, for your review. I will pass your comments on to our staff. Carter House enjoys a lot of sunshine during the day. It does occasionally mean that the lounge rooms do get quite warm. For safety reasons, we are not able to open the windows wider than the health and safety regulations will allow. We have installed A/C coolers in each of the loungers and have a few industrial fans. Where possible, we offer to take our residents to the garden during the day. I will pass your comment on to our manager to ... read more
I've been very happy with my mother's care in the last eleven months since she moved in. The facilities are lovely and clean, the gardens are nice and, most importantly, the staff are great. I feel total confidence she is cared for well in my absence and any issues or changes are quickly and clearly communicated. Everyone at Carter House Care Home has made a tricky period much easier than I ever thought it would be.
Business response:
Hi Carl, Thank you for your kind words it really means a lot to us, and thank you for taking the time to leave us a review. I have passed on your message to the rest of our team at Carter House. Kindest regards, Gemma
The atmosphere of the home is good. All staff are friendly, smiling and helpful. The carers 'pop' in on a regular basis. I understand that the night staff are equally good. The food is adequate, but not very appetising (according to my husband). Activities have been restarted after the lockdowns. Visitors are always welcome.
Business response:
Thank you Kirsti for taking the time to leave a review for Carter House Care Home, we value all comments and feedback. We are delighted to hear that you are pleased with our care for your Husband, it is our pleasure to care for him as part of our family here at Carter House.
My mother-in-law had to become a resident at very short notice following two falls. She was assessed at home quickly and went in for respite but has subsequently decided to stay permanently. The staff are extremely friendly and helpful and act on any requests quickly and are very accommodating. They treat my mother-in-law with dignity and respect and listen to her needs.
Business response:
Thank you, Chris, for taking time to write such kind words for the team at Carter House. It is our pleasure to care for your mother-in-law and we look forward to seeing you soon for tea and cake.
Staff are welcoming. Occasional problems with communication which can be confusing for residents. I have been unable to visit recently due to illness, so feel unable to comment further, although I hear that new activities have been organised and enjoyed by residents.
Business response:
Thank you for your comments. I am really sorry you have had problems communicating with us. There is always somebody at the reception during office hours and our senior carers are on each floor 24 hours. If there is anything you would like to discuss please email carterhouse.admin@countrycourtcare.com or call us on 020 8946 6566. We do have a dedicated wellness coordinator who offers a full range of morning and afternoon activities ranging from quiz games, singalongs and gentle exercise. We also offer bi-weekly bus trips for... read more
Initially, when my dad moved as an interim placement resident I was apprehensive but soon after my reservations were put at ease when the friendly and hard-working staff have been super busy, good and have really done their bit in getting him medically optimised and at 92 that's no mean feat, the facilities are great too. So now we seemed to have gotten through the winter I'm sure the residents will look forward to some fresh air and trips away from the care home which should further enhance their well-being. And finally, I ... read more
Business response:
Thank you for your kind words. Our staff will always make sure our residents consider Carter House as their home. I will pass your comments on to all the carers. We are also waiting for the weather to become a bit warmer so we can take our residents to enjoy the sunshine in our garden (which as we speak, is having its spring clear out). We have a garden competition taking place in April where all the Country Court homes will be competing for the best garden. We are aiming to win! (with the residents' help of course).
Excellent care for my mother since she moved to Carter House Care Home. The carers are very good and go out of their way to look after her. They treat her like their own mother. The meals are also very good and my mother appreciates them. Mental boredom and the need for more activities is the only challenge.
Business response:
Thank you for your feedback which we value and endeavour to take on board. We have recently appointed a new well-being activities coordinator who is beginning to integrate into the home, Hopefully, this area improves, feedback is always welcomed and we are grateful to hear from you. Best regards.
Been coming here for over four months and found the care home and staff really professional.
Business response:
Thank you very much for your feedback which we will ensure to share with our team.
Frequently asked questions about Carter House Care Home - Country Court
How is Carter House Care Home - Country Court rated?
Carter House Care Home - Country Court has a 4.5 star rating with 85 reviews.
When is Carter House Care Home - Country Court open?
Carter House Care Home - Country Court is open now. It is open 24/7.