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Carter House Care Home - Country Court
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Location details
1 - 2 Farnham Gardens, London, SW20 0UE, United Kingdom
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My mum has called Carter House home for the last two months and it really is ‘home’ from home. Mum settled within the first week as the staff are absolutely incredible, caring, loving and patient. Knowing Mum is here gives me complete reassurance that she’s getting the care and support she needs. I would highly recommend Carter House and five-stars doesn’t even come close, they go over and beyond! I will forever be in their debt for taking care of Mum. Thanks to the manager, deputy manager, administrator, weekend receptionis... read more
Business response:
Thank you for taking the time to write a review for Carter House Care & Nursing Home, we are delighted to hear that your mother has settled in so well with us. It is our pleasure to care for her as part of our family here at Carter House.
The staff at Carter House are all absolutely wonderful. From the moment you walk into the newly refurbished reception area you are greeted by the friendly office staff who immediately make you feel like part of the family. The carers who look after my mum are amazing, they all have different personalities and energies but all bring something exceptional to my mum’s care. Their endless enthusiasm, commitment and affection shine through in everything they do. My mum is so well cared for we couldn’t possibly ask for more. Her r... read more
Business response:
Thank you for taking the time to write a review for Carter House Care & Nursing Home, we appreciate all comments and feedback. We are delighted to hear how pleased you are with our care of your mother, it is a pleasure to care for her as part of our family here at Carter House and I will pass your kind words on to the staff team.
My dad resides in the care home because of his frailty and dementia. The staff have been very supportive when meeting his needs. The carers are patient, warm and friendly. They engage well with residents and make themselves available in the communal areas. They are very caring towards him and family and deal with difficult behaviour appropriately and with humour. I would definitely recommend the home to another family.
Business response:
Thank you for taking the time to write a review for Carter House Care & Nursing Home, it is wonderful to hear that you are so happy with our care of your father. It is our pleasure to care for him as part of the family here at Carter House.
My mum lived at Carter House for three years, and I could not have asked for anything more. The whole team have always been fantastic about the care that they provide and attention to the needs of my mum. I looked forward to visiting and was always welcomed with a smile. I knew my mum was always in good hands, and if there were any issues, the communication was excellent.
Business response:
Thank you for taking the time to review Carter House Care & Nursing Home, we appreciate all comments and feedback. It was a pleasure to care for your mother as part of our Carter House family.
Carter House is a wonderful care home with amazing staff and a lovely friendly atmosphere. My dad settled in quickly and had a happy stay there, he was always kept clean and well looked after. The staff are always caring, respectful and cheerful. When dads health declined, it put my mind at ease knowing that he was comfortable, safe and being well cared for. Thank you, to all the staff.
Business response:
Thank you for your review of Carter House Care Home, we appreciate all comments and feedback. We are very pleased to hear that you are happy with the staff team and our care for your father, it was a pleasure to care for him as part of our family here at Carter House.
Mum was moved from the house she was born in and lived in for 94 years having been diagnosed with dementia. She was confused, upset and understandably took some time to settle. The care and patience demonstrated by all the staff were unrelenting. It gave the family great peace of mind to see her looking well dressed and healthy whenever we visited and it was a great comfort to us all when she passed to feel the genuine loss and sadness expressed by all the staff. I cannot thank them enough for looking after Mum in the final ... read more
Business response:
Thank you for taking the time to write a review for Carter House at such a sad time. It was our pleasure to care for your mother in the last years of her life and have her as part of our family here at Carter House, she is greatly missed by us all.
When Mum developed dementia and was not able to care for herself, we were at our wit's end having been let down by a care home. I had heard of Carter House Care & Nursing home and knew people who had family members there. I contacted them and they came to visit Mum straight away. We were faced with moving her from the only home she had ever known for all of her 94 years, into Carter House in April 2018. She passed peacefully last month. We never thought she would settle anywhere for very long but we are all so grateful and a... read more
Business response:
Thank you for taking the time to write a review for Carter House, we appreciate all comments and feedback. It was a privilege to care for your mother as part of our family here at Carter House.
Very friendly place. Care seems good on first visit this time. As a side note, my mother was a resident briefly in 2006.
Care, staff, security and general facilities are all very good!
Business response:
Thank you for taking the time to write a review for Carter House Care & Nursing Home. We greatly appreciate all comments and feedback.
Frequently asked questions about Carter House Care Home - Country Court
How is Carter House Care Home - Country Court rated?
Carter House Care Home - Country Court has a 4.5 star rating with 80 reviews.
When is Carter House Care Home - Country Court open?
Carter House Care Home - Country Court is open now. It is open 24/7.