Carter House Care Home - Country Court

4.5

Assisted Living Facilities
London

About this business

Wellness Assisted Living Facilities

Location details

1 - 2 Farnham Gardens, London, SW20 0UE, United Kingdom

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4.585 reviews

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Paul S

3 years ago

This is a very comfortable and kind care provider. They make me feel at home and always have a warm smile. I recommend the establishment in all respects.

Business response:

Thank you for your kind words, Paul. You are a pleasure to look after at Carter House and I will ensure your feedback is shared with your care team. Best wishes.

Bill H

4 years ago

Very welcoming, safe and accommodating visit. My friend is obviously very comfortable and well cared for here.

Business response:

Thank you for taking the time to leave a review for Carter House Care Home, we value all comments and feedback. We are delighted to hear that you are pleased with our care for your friend, it is our pleasure to care for them as part of our family here at Carter House.

J H

4 years ago

Should be someone at the front desk to let visitors in and out. We waited fifteen minutes to be let in! Although on resident's doors there are photos of them - should be numbers on doors too and a clear signpost of numbers.

Business response:

Thank you for leaving a review for Carter House Care Home, we appreciate all comments and feedback. Please be assured that we are taking steps to rectify the issue that you raise as this is obviously not our usual level of service when welcoming visitors to our home. Please do come and see me next time you visit and I will be more than happy to speak to you about the issues that you raise.

Nikki T

5 years ago

My mum has called Carter House home for the last two months and it really is ‘home’ from home. Mum settled within the first week as the staff are absolutely incredible, caring, loving and patient. Knowing Mum is here gives me complete reassurance that she’s getting the care and support she needs. I would highly recommend Carter House and five-stars doesn’t even come close, they go over and beyond! I will forever be in their debt for taking care of Mum. Thanks to the manager, deputy manager, administrator, weekend receptionis... read more

Business response:

Thank you for taking the time to write a review for Carter House Care & Nursing Home, we are delighted to hear that your mother has settled in so well with us. It is our pleasure to care for her as part of our family here at Carter House.

Anna A

5 years ago

The staff at Carter House are all absolutely wonderful. From the moment you walk into the newly refurbished reception area you are greeted by the friendly office staff who immediately make you feel like part of the family. The carers who look after my mum are amazing, they all have different personalities and energies but all bring something exceptional to my mum’s care. Their endless enthusiasm, commitment and affection shine through in everything they do. My mum is so well cared for we couldn’t possibly ask for more. Her r... read more

Business response:

Thank you for taking the time to write a review for Carter House Care & Nursing Home, we appreciate all comments and feedback. We are delighted to hear how pleased you are with our care of your mother, it is a pleasure to care for her as part of our family here at Carter House and I will pass your kind words on to the staff team.

L H

5 years ago

My dad resides in the care home because of his frailty and dementia. The staff have been very supportive when meeting his needs. The carers are patient, warm and friendly. They engage well with residents and make themselves available in the communal areas. They are very caring towards him and family and deal with difficult behaviour appropriately and with humour. I would definitely recommend the home to another family.

Business response:

Thank you for taking the time to write a review for Carter House Care & Nursing Home, it is wonderful to hear that you are so happy with our care of your father. It is our pleasure to care for him as part of the family here at Carter House.

Carl M

5 years ago

My mum lived at Carter House for three years, and I could not have asked for anything more. The whole team have always been fantastic about the care that they provide and attention to the needs of my mum. I looked forward to visiting and was always welcomed with a smile. I knew my mum was always in good hands, and if there were any issues, the communication was excellent.

Business response:

Thank you for taking the time to review Carter House Care & Nursing Home, we appreciate all comments and feedback. It was a pleasure to care for your mother as part of our Carter House family.

Karen M

5 years ago

Carter House is a wonderful care home with amazing staff and a lovely friendly atmosphere. My dad settled in quickly and had a happy stay there, he was always kept clean and well looked after. The staff are always caring, respectful and cheerful. When dads health declined, it put my mind at ease knowing that he was comfortable, safe and being well cared for. Thank you, to all the staff.

Business response:

Thank you for your review of Carter House Care Home, we appreciate all comments and feedback. We are very pleased to hear that you are happy with the staff team and our care for your father, it was a pleasure to care for him as part of our family here at Carter House.

Howard G

5 years ago

Mum was moved from the house she was born in and lived in for 94 years having been diagnosed with dementia. She was confused, upset and understandably took some time to settle. The care and patience demonstrated by all the staff were unrelenting. It gave the family great peace of mind to see her looking well dressed and healthy whenever we visited and it was a great comfort to us all when she passed to feel the genuine loss and sadness expressed by all the staff. I cannot thank them enough for looking after Mum in the final ... read more

Business response:

Thank you for taking the time to write a review for Carter House at such a sad time. It was our pleasure to care for your mother in the last years of her life and have her as part of our family here at Carter House, she is greatly missed by us all.