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Cascade Fence & Deck
- Decks & Railing
- Vancouver, WA
About this business
Location details
4415 NE Minnehaha St, Vancouver, WA, 98661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:30 p.m. | |
| Tue | 7:00 a.m. to 5:30 p.m. | |
| Wed | 7:00 a.m. to 5:30 p.m. | |
| Thu | 7:00 a.m. to 5:30 p.m. | |
| Fri | 7:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Mike came out and said we need to replace about 13 boards and he would get back with an estimate but after I emailed him said the job was to small.
By the time we got our gate we had a joke that to "cascade" something was to commit and then not show up. Eventually, we got an apology for how horribly our job went, and I should have cancelled our agreement after the third or fourth time that they screwed up. In the end, I learned that I need to end contracts with unprofessional companies as soon as it becomes apparent that they aren't going to do a good job. I began by making an appointment to meet an installer at their showroom. When I showed up for the appointment, no o... read more
Business response:
"Hello [Member Name Removed], Thank you for your feedback, as this is how we are able to constantly improve our company. We have continued to make improvements in our system in the last 2 years since we installed your fence and gate. We have already changed many things to improve in these areas that you were not happy with. I understand why you would not want to hire us again based off the experience you had (I wouldn't either), but I am 100% confident that if we were given the opportunity to do another project for you or an... read more
They had to come out quite a few times to correct some stuff that they did because instead of having the fence straight across and level, they had it angled up and had to bring it down level. Then they had to fix the bottom of the fence where it was at an angle. It was a little expensive and thought it would cover the other side of the fence, but that wasn't a part of the deal. I thought all the fence was going to be repaired but they just did one side of the house and two gates.
Business response:
"Hello [Member Name Removed], Thank you for your honest review, this is what helps our company get better. We regret that we were not able to exceed your expectations after the first visit! We now have a system in place to help get these details before the fence is installed to make it much easier for our customers. We will contact you to see if there is anything further we can do to make up for our mistakes. Thanks again, ~Cascade Fence & Deck Team" Read more
They won't do work on a rental property, because apparently "all rental property owners care about is minimal cost". Apparently the fact that a rental property owner might have 14 different decks that might need replacing over the years doesn't factor into their decision making process.
Business response:
"Hello [Member Name Removed], Thank you for the feedback! Sorry for the miscommunication on working for rental property owners as we do not think this way about all rental owners and we will work on better ways to explain to clients who we work for and why it is we only work for certain parties. We used to do work for all types of home and business owners but we found that it is much easier to focus on just one type of work to insure quality and materials as well as our process are superb." Read more
Does not reply to requests for quotes.
Business response:
"Hello [Member Name Removed], Thank you for the feedback. We will look into this and see where we went wrong so we can continue to improve our service. I am sorry you were not able to be helped. Let us know if there is anything we can do for you. ~Cascade Fence and Deck team"
Unknown
Business response:
"Hello [Member Name Removed], Thank you for giving us feedback! We love to hear from customers because this is what makes us get better. Would you by chance know the day you called in? That name is not in our daily call log but I would like to track this down and figure out where we went wrong and if we can fix it. Thanks [Member Name Removed]!"
Called to get a quote for fence repair. Rotten post and rework entry way. The person who does the bids called me back and was unhelpful and condescending. Was only interested in doing complete fence job with steel posts. Basically told me they weren't interested in smaller jobs and to call someone else. Would suggest avoiding for anything other than complete fence install/replacement
Business response:
"I am very sorry you had a negative experience with Cascade Fence & Deck! We most definitely do small jobs, so I apologize if you were told something different. We will look deeper into this and figure out what happened and do our best to prevent this type of miscommunication from happening again. Thank you for your feedback, it is what helps us become better."
I called to get an estimate on a home we are purchasing. Owner stated that their new policy is not to give quotes until after owners take possession of the home, but no explanation as to why. When I gave her dates and reason for wanting bid prior to possession date (we want work done prior to moving in because we have dogs) I stated it sounds like that would not work with their policy. The only response was "No, sorry." The impression is that they were not interested in my business and no effort was made to see if any other ... read more
Business response:
"Thank you for your review, we regret you had a negative experience with Cascade Fence and Deck. It sounds like there was a lack of communication on our part, and for that we apologize. Thank you again, we truly appreciate any feedback and we will use it to improve."
We called Cascade Fence & Deck to come out and provide a bid to replace our fence. Kurt Johansson meet with us on July 1st and we informed him that we were in the process of acquiring bids, and that we were not going to make a decision until we had several bids. We informed him that our time frame was not until the end of the year, and he stated that would not be a problem since they were busy the month of July. After measuring the yard, showed us photos of their work, and tried to get us to commit to them, which we replied ... read more
Frequently asked questions about Cascade Fence & Deck
How is Cascade Fence & Deck rated?
Cascade Fence & Deck has a 4.9 star rating with 1,246 reviews.
When is Cascade Fence & Deck open?
Cascade Fence & Deck is closed now. It will open on Monday at 7:00 a.m.