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Castor Lodge Care Home - Country Court

4.8

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Location details

Splash Lane, Peterborough, PE5 7BD, United Kingdom

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4.857 reviews
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Joanne M's profile image
Joanne M 
a year ago

We visited many care homes to try to find the perfect place for our Mum including Caster Lodge. Along with its impressive appearance and beautiful rooms, more importantly we found staff interacting positively with residents. Many activities were being carried out and everyone looked so happy and content. We spoke to several residents along with their family members and no one had a negative word to say about the care given. On this basis we decided that we had eventually found the home that Mum would hopefully be happy in. M... read more

Business response:

Thank you for taking the time to review Castor Lodge. We are so pleased to hear your wonderful comments and that your mother enjoys her wonderful home here with us. I will be sure to share your positive review with the rest of our staff team. Best Wishes. 

Kenneth W's profile image
Kenneth W 
a year ago

I recently underwent major surgery and as I am sole carer for my wife, I booked a weeks respite care for myself for the period after leaving hospital and two weeks covering that time and my stay in hospital for my wife. This turned out to be an excellent decision. The care that I received was first class and I was secure in the knowledge that my wife was similarly being looked after. All of the staff were so friendly and helpful and I would recommend the home to anyone who is in need of care. 

Business response:

Thank you for taking the time to review Castor Lodge. We are so pleased you enjoyed your respite stay, I will be sure to share your kind words with our staff team. Please pop back to see us anytime! Best Wishes, 

Sandra C's profile image
Sandra C 
a year ago

My father in law was in Castor Lodge and enjoyed his stay but it seems that personal belongings go missing and nobody seems bothered about it as when he passed they had lost his gold wedding ring and wallet but they are not bothered about investigating it as we were always told the items were in the safe but apparently it was a lie. So it seems that sticky fingers are about. 

Business response:

We are very sorry that your family's experience at Castor Lodge did not meet our usual high standards. We thoroughly investigated your concerns, and the outcome of that investigation was shared with you as per policy and procedure. Our contracts contain clear stipulations about personal belongings and please be assured that all our staff undergo criminal checks as per the debarring and disclosure service. We thank you for bringing your concerns to our attention and once again we are deeply sorry. 

Shelia H's profile image
Shelia H 
a year ago

For a year, my friend lived in Castor Lodge Care Home and I visited him every 3 weeks or so when someone would drive me there as I am 92. I think it would not be possible to find a better care home in the whole country. The building is spacious, very well kept and is very welcoming. Very nice meals are provided each room cleaned daily, and lots of activities to join if residents choose. Totally first class. 

Business response:

Thank you so much for your kind words, it has been our pleasure to care for your dear friend in Castor Lodge. 

V P's profile image
V P 
a year ago

I came for two weeks of respite care to give my family and myself a break. I found all the residents and staff were very welcoming and Castor Lodge came to be a real home from home. The care from all the staff was excellent and the food was first-class. There were lots of inclusive activities to suit all as well as quiet places to sit. You never feel alone here. Friends and family are always welcome. I look forward to visiting again soon. I did have an unexpected health problem whilst I was here which was dealt with promptly... read more

Business response:

Thank you for your kind words. It is lovely to read that you enjoyed your stay with us, I will pass on your kind words to the rest of the Castor Lodge Team, and we all look forward to seeing you soon. 

Roy H's profile image
Roy H 
2 years ago

My sister has now had two respite stays in Castor Lodge Care Home and they have been excellent. My sister now calls it her home. Everyone is kind, caring and understanding. Myself and my sister wish to thank all the staff for being there for us when we needed them most. Thank you. 

Business response:

Thank you for your positive review of Castor Lodge Care Home. It is wonderful to read that your sister enjoys Castor Lodge. Your kind comments are appreciated and will be shared with the full staff team. 

H B's profile image
H B 
2 years ago

The care provided by everyone at Castor Lodge is excellent. My dad is content and the most relaxed I have seen him in a long time. There is always someone around who is happy to answer any questions I may have. I would happily recommend the care home to anyone. 

Business response:

Thank you so much for your ongoing support and its our pleasure to be here for you both. 

Sandra J's profile image
Sandra J 
2 years ago

My respite stay at Castor Lodge was excellent in all areas. New things can be very daunting when you are unwell, but the friendly and warm atmosphere was coupled with the obvious intention of every member of staff to make my stay enjoyable and relaxing. My thanks to all. 

Business response:

Thank you so much for your lovely comments, Sandra. Caring for you was our absolute pleasure. 

L S's profile image
L S 
2 years ago

The care and professionalism shown to my relative have been superb. All staff are caring and loving, they go above and beyond to ensure residents feel special at what is a very difficult transition. Activities are amazing and much effort is put into obtaining views from residents and relatives. Medical updates and communication are very good. All queries have been promptly dealt with and resolved. My relative is safe, enriched and thriving at Castor Lodge Care Home. 

Business response:

Thank you for taking the time to leave a review for Castor Lodge Care Home, we are delighted your relative has settled in so well with us. We will pass your kind words on to the staff team. 

Frequently asked questions about Castor Lodge Care Home - Country Court

How is Castor Lodge Care Home - Country Court rated?

Castor Lodge Care Home - Country Court has a 4.8 star rating with 57 reviews. 

When is Castor Lodge Care Home - Country Court open?

Castor Lodge Care Home - Country Court is open now. It is open 24/7.