CenterPoint Energy's Home Service Plus

Travis M. 

on Yelp

10 years ago

Long and the short of it, they dont call. I had an issue back in October and hired them to repair an appliance. I am not a monthly subscriber but I know their techs to be outstanding. After calling every month to fix the bill, they continually transferred money from the Gas bill over to the HSP to cover their "fixing" the mistake. Come April, our gas bill was huge. When we tried to correct it, our gas was shut off. I do think Home Service Plus has good people but I will never hire any company associated with my utilities. Il... read more

Lorraine T. 

on Yelp

10 years ago

Worst customer service EVER! So frustrated. I rarely have been this pissed. I pay $25 per month on my Centerpoint Energy bill for so-called "service plus". Should be called "lack of service". Without going into details, waited 9 days for appointment to fix air conditioner, they missed the appointment window forcing me to wait nearly 7 hours, had to wait for a part to be overnight express shipped (Sevice man determined we were "old and frail".) called to tell them part arrived and they told me they'd install it next week. I l... read more

Rosemarie D. 

on Yelp

10 years ago

Home Service Plus (HSP) - My refrigerator was misdiagnosed 4x and then was told that it is an internal problem and that is not covered. We called the manufacturer and they sent out a repairman who diagnosed it in 5 minutes as a fan (which is covered by HSP), but if they fixed it it would cost $400. Since it was covered under HSP and we have paid into HSP for years without using them, I called HSP back to tell them the situation and that I had the part number. They said that they would have to come out themselves to diagnose ... read more