CenterPoint Energy's Home Service Plus

Linda J 

on BBB

6 years ago

Really dissatisfied with Centerpoint energy. If you are even a week late on a bill, they throw out a disconnect notice. I needed one more week and I could have paid it up completely, but tried to contact them and the automated system would not let me speak to anyone until I paid. When I did get to a representative, she sweetly said she would have been happy to work out a payment plan if I had talked to her. I explained that their system would not let me get to her for the week extention. Another point that really irritated m... read more

Jean S. 

on BBB

6 years ago

The CenterPoint Home Service Plus has not served me well during the five years I paid for it. Two bad experiences convinced me to discontinue their plan. The most recent in May 2019 was a furnace situation where their technician determined the control board needed to be replaced which he would order and install. A letter from CenterPoint Energy Home Service Plus soon followed to inform me that part is no longer manufactured and that they could not find it with any suppliers they contacted. Also they said that if I found that... read more