CenterPoint Energy's Home Service Plus

Christopher L. 

on Yelp

6 years ago

Had an 8-12 appointment and no one showed up. When I called all I got was "you're scheduled but we can't tell you when" I understand emergencies and being late but no communication or notification is ridiculous this day in age. An email or a text can be automated. I've paid for this service for years and never used it. Horrible first impression and feels like I've wasted money. **update*** updated to 3 star. The guy made it around 4 and he knows how to fix this issue. He may or may not have the part. I really wish there was ... read more

kathleen d. 

on Yelp

6 years ago

This used to be a good investment...prompt and efficient service. That is NO MORE. Last two attempts have yielded wait times of two weeks to three months for service. Most of us need our appliances running and that is why we sign up for this service. At this point going to just cancel it as it is no longer cost effective. 

Christopher S. 

on Yelp

6 years ago

Stayed home from work and had a 1 to 5 service window. No tech as of 630 and had to leave . Received text at 7 that tech could not access home and I would need to reschedule, waste of money. Will be cancelling and going with another company. 

Steve L. 

on Yelp

6 years ago

They used to have enough technicians to come out within two days, now you're lucky to get someone out in four days. Plus there's a four hour window. They just want your monthly fee and don't bother them. 

Pat R. 

on Yelp

6 years ago

They don't keep records, they don't call back, they do take your money and run. Happy to discuss with Larry Pitsch or whomever is in charge of HSP customer service. 

Pete C. 

on Yelp

6 years ago

Furnace totally inoperable. Called for service. Told I would have to wait 12 days! Fine. Tech comes, says it's fixed, but it's not. Still completely inoperable. Call again. Ask for appointment today. Sure they say, some time between 10 AM and 6 PM. It's now 6:10 PM. No call, no show. Call the service line. Sorry, lots of furnace calls so don't know when they will be there. This type of delay and nonsense was not uncommon on prior service calls. DO NOT BUY INTO THIS SCAM!! I am cancelling the service plan as soon as someone f... read more

Derek A. 

on Yelp

6 years ago

Absolute waste of money! At the beginning of last winter my furnace was running like a sewing machine. A couple months into the heating season we got a "furnace tune-up" and literally 5 minutes after the tech left the furnace would only light intermittantly. Had a total of 5 service calls and each time a 20 year old kid would come out and throw a new part at it, and each time it would have the same issue an hour later. Just tried firing up the furnace for the first time this season to burn the dust out, and now it won't fire... read more

Mark W. 

on Yelp

6 years ago

Set up appointment to fix my dryer and get a fireplace tune up on September 13. The first available appointment was September 18th between 1 and 5. Get off work early on the 18th, no one shows by 5pm so I call them. they tell me: "Our techs were too busy so we rescheduled you to Thursday the 20th of September between 1 and 5." Not happy about this, but it gets even better.... You would think that the previous days appointments would be taken care of first... They don't show up on the 20th. Now I'm more than irate. Customer s... read more

Steve G. 

on Yelp

7 years ago

The repair tech ordered a part for my tankless water heater in June and it's now July 20th and I still haven't received it. I called the parts dept and they said they forgot to order it! This type of customer service is unacceptable!