CenterPoint Energy's Home Service Plus

Pete C. 

on Yelp

8 years ago

Furnace totally inoperable. Called for service. Told I would have to wait 12 days! Fine. Tech comes, says it's fixed, but it's not. Still completely inoperable. Call again. Ask for appointment today. Sure they say, some time between 10 AM and 6 PM. It's now 6:10 PM. No call, no show. Call the service line. Sorry, lots of furnace calls so don't know when they will be there. This type of delay and nonsense was not uncommon on prior service calls. DO NOT BUY INTO THIS SCAM!! I am cancelling the service plan as soon as someone f... read more

Derek A. 

on Yelp

8 years ago

Absolute waste of money! At the beginning of last winter my furnace was running like a sewing machine. A couple months into the heating season we got a "furnace tune-up" and literally 5 minutes after the tech left the furnace would only light intermittantly. Had a total of 5 service calls and each time a 20 year old kid would come out and throw a new part at it, and each time it would have the same issue an hour later. Just tried firing up the furnace for the first time this season to burn the dust out, and now it won't fire... read more

Mark W. 

on Yelp

8 years ago

Set up appointment to fix my dryer and get a fireplace tune up on September 13. The first available appointment was September 18th between 1 and 5. Get off work early on the 18th, no one shows by 5pm so I call them. they tell me: "Our techs were too busy so we rescheduled you to Thursday the 20th of September between 1 and 5." Not happy about this, but it gets even better.... You would think that the previous days appointments would be taken care of first... They don't show up on the 20th. Now I'm more than irate. Customer s... read more

Steve G. 

on Yelp

8 years ago

The repair tech ordered a part for my tankless water heater in June and it's now July 20th and I still haven't received it. I called the parts dept and they said they forgot to order it! This type of customer service is unacceptable! 

Emily K. 

on Yelp

8 years ago

This is the most garbage home warranty. Do not give them your money. A technician came out to repair my washer, and while they corrected the original issue, they caused a new major one, where my washer got stuck in a different cycle, overheated and filled my entire basement with smoke. When I had a technician come out for the second time (they gave me an 8 hour window, during the week, and said they had no availability on Saturday for the next month), they couldn't repair the problem they had caused and ordered a part. They ... read more

Westside M. 

on Yelp

8 years ago

My Air Conditioning stopped working. I scheduled online and a tech was there later that day. He was knowledgeable, professional and helpful. He found the mouse that had made contact with my hot wire on the outside unit and my home was cool again! 

Steve H. 

on Yelp

8 years ago

Have had home service plus for several years. had used them maybe twice for minor repairs on Washing machine. Called asked for a service man to look at water heater, they came out the next day promptly, the service man reported it was shot and called sales rep to set up replacement. This was set for the next day. I took a half day off from work to get this done. When service man arrived who was a subcontractor he reported that code upgrades would need to be installed, and he was unable to perform the work. He made some calls... read more

Jaime A. 

on Yelp

8 years ago

If negative stars was possible that's what they would have earned from my dealings with this company. After multiple "miscommunications" calling into customer service and listening to a baby cry while a rude rep muted our conversations I finally decided today they can't be trusted to even arrive for an estimate how could they possibly do a successful A/C replacement. THE WORST customer service experience I have had in a very very long time.. Chose anyone else but this company 

Andrew B. 

on Yelp

8 years ago

Absolutely painful. Paid for coverage for multiple years, had furnace go out so called them. Apparently they had an old address of mine in their system (home I sold 3+ years ago) so denied my claim. That was Feb 10, it's now April 17th and they're still calling me to fill out paperwork to get it settled. Avoid these folks at all cost, I hope the state drops a fine soon for poor and predatory business practices.