CenterPoint Energy's Home Service Plus

Heather B 

on BBB

4 years ago

This has been the most frustrating customer service experience. I have a simple question about my bill after being charged for the replacement of a faulty water heater that was under warranty. Over the last few weeks, I have spent hours calling (mostly time on hold), requested to speak to supervisors, bounced from department to department, promised to be called back, and still no one returns my calls or emails and no one can give me an answer. This should not be this hard, and yet I have wasted hours without resolution. Look... read more

Kevin K 

on BBB

4 years ago

CenterPoint Energy provides the WORST, mediocre service you could ever imagine. They broker with third party plumbers and service contractors to do the job. We are on day 3 without our main drain being unclogged due to tree roots. We pay for an emergency drain cleaning service, but that has proved to be useless since they won't come out! They had A-1 Emergency Rooter in Stillwater, MN to come out Friday night and the tech said their machine was too big to fit through the door, so he said they will get something in the books ... read more

Megan N 

on BBB

4 years ago

I have never felt more disrespected than customer service with CenterPoint Energy made me feel. I have taken care of my grandmother for years on and off but when my ex and I separated she was under lease for her apartment and I was in a place in my life and it would have helped her for me to take over the remaining 7 months on her lease. I knew that she hadn't been at the apartment for a month and I knew it was ready for me to put gas in my name since she had canceled her account for the address. I call center point and sche... read more

Ashley I 

on BBB

4 years ago

Garbage. I'm in Minnesota, it was end of Oct and our furnace stopped working. We've been paying for HomeService Plus for years so we had them come out 11-7-21 (earliest they could come out), said they knew what was happening but didn't have the part so had it ordered and sent to our house the next day. Fantastic. Set up another appt to get the part installed 11-11-21 and he got it working. For about 4 hours. So we set another appt up to get it looked at again for today (11-20-21) b.c it was the earliest we could get in (mind... read more

Lori S. 

on BBB

4 years ago

I would give a zero if I could. We've used the home service plus for years and haven't had major issues, but this past week has been beyond frustrating. Our furnace went out 5 days ago. We called immediately (on a Friday) and were told that a a technician would be out sometime between 8 AM and 11 PM on Saturday. Ok, a bit of an inconvenience to have to wait that long at home (without heat in Minnesota winter), but we did it. No show. Called back late Saturday night and were assured that someone would be out on Sunday, again ... read more

ScrewCenterPoint 

on BBB

4 years ago

Rates are too high. Rates are not consistent with residents. Rate increases are killing our budgets and family needs. We are having to sacrifice being comfortable in our own household so we can afford centerpoints bills. Their Ceo, VP, VP of operations, and all the other corporate members need a paycut to pay for centerpoints "business needs" instead of attacking their customers. We DON'T HAVE A CHOICE but to pay them. They don't care about our financial needs, our comfortable living environment, or even to shut us off when ... read more

Wendy P 

on BBB

4 years ago

Been paying for the home service plus plan for over 6 years. We have CPE out 3 times for clothes washer issues. The first time the employee did not even take apart the washer and called an associate for advice. Came upstairs told us there is nothing they can do and no explanation as to what the problem was. So we bought a new washer. Second time they came out the tech actually took apart the washer and told us that CPE will not fix it because it is to expensive. Wow didn’t realize that now the money I give to CPE fix my appl... read more

donna h 

on BBB

4 years ago

We have paid for Home Service Plus for 25+ years. We have used it minimally. Recently we had a range element go out on a Maytag smooth top stove. The technician visited us and discovered he would need to order the part. Total time--maybe 25-30 minutes. He returned four weeks later once the part arrived. The part was obviously broken. Total time--15 minutes. I was informed that the part was no longer available and the stove could not be repaired. Not quite believing this I called back and was informed that "If I could locate ... read more

William S 

on BBB

4 years ago

Another customer that would give one star if I could. Learned my lesson both purchasing HVAC equipment as well as the nightmare of HomeService+. Never again.