CenterPoint Energy's Home Service Plus

Jana R. 

on Yelp

6 years ago

Not impressed. Tech came at 5:15 pm instead of 2-4 pm window. Diagnosed our gas fireplace issue and said parts would have to be ordered. Said the parts would be deliVered to our home in 2-4 biz days. Called today(over a week later) and was told 4-6 WEEKS wait for parts cUz they have to go thru cuStoms????? So here goes the wait. Fireplace weather will be over before it's fixed. 

Inna D. 

on Yelp

6 years ago

If you want to schedule repair ...... don't bother unless you are willing to wait 2-3 weeks .....absolutely unacceptable. They are advertising that they are available 24/7 but they don't tell you that's only to answers the calls not actually to fix your appliances. My dryer is broken and I call today and they put me down on the 24th which is more then 2 weeks out. I explained that I have son with disability and multiple allergies and I'm doing multiple loads of laundry per day not to mention I have salon studio and have to w... read more

Pat L. 

on Yelp

6 years ago

They performed a repair on a dryer and it broke again later that week. their next availability was two weeks later. on that day their so called automated system "supposedly" call me which i can verify on my phone that there were no calls made to me all day. no voicemails either. only call made was the one i made to them. i was home and never heard anything from the service man who showed up. no knock or ring. after a recent update my skybell app had logged me off of the app so it wasn't responding. when i logged onto the app... read more

Greg N. 

on Yelp

6 years ago

First of all I would like to say the 2 repairmen we had out to repair our dishwasher were very friendly and did a good job. The problem we had was not with them but with the company. It took 3 appointments before the first repairman came out, diagnosed the problem and ordered parts. The first 2 appointments were changed because Home Service Plus was too backed up. When the parts arrived we made another appointment to have them installed and it was changed 4 more times before someone came out. That is a total of 8 appointment... read more

Tom R. 

on Yelp

6 years ago

I have had two scheduled furnace inspections cancelled. The second cancellation put the rescheduled date in January. I called and asked to speak to supervisor. None were available. I was told I would receive a call from one. I never got a call. Now I never have had a problem previously but am concerned that this could become the new normal. 

Lisa N. 

on Yelp

6 years ago

This is the worst investment and con in MN. We had a scheduled appointment to fix a heat pump and window of 12 - 4 for the to come. We took off work and missed a family member funeral to ensure we were home for this appointment. At 4:05 PM, they call to tell us they aren't coming. They offer to reschedule for the following week later in the week so not even convenient. Then we ask to cancel and they want us to pay them a cancellation fee. Ask to talk to a supervisor and they can't get one because they are all in a meeting an... read more

Michael C. 

on Yelp

6 years ago

We had a furnace tune-up scheduled for Nov. 11, 2019, which we had waited for well over a month. On the 11th, after I had taken the day off from work and already been waiting for hours, we received a text stating that due to circumstances beyond their control (like surprise, it's now winter? or we didn't think to have enough workers for the service contracts we've oversold?) that the appointment was unfortunately rescheduled for Dec. 12. Did not receive an apology by human voice. The make-good date should be in the following... read more

Dan B. 

on Yelp

6 years ago

Scheduled an appointment to replace a switch on my furnace. Given a window from 4PM-8PM. No call until 8:45PM. Technician showed up at my house at 10:15PM at night. Everyone was in bed asleep! Technician walked downstairs and said they didn't cover a switch replacement, you would need to hire an electrician. Grabbed his tools and left. Terrible customer experience. Understand that other emergencies happen. Could have called sooner and communicated better with your customers. Call, text. Poor score - again. 

Mark P. 

on Yelp

7 years ago

Absolutely the worst customer care, service and attitude that I have encountered in quite some time. Appoints are booked out, they cancel without warning with no notice. They are extremely inconsiderate and quite frankly, just do not appear to care. Once they canceled, they put me at the bottom of the list instead of back at the top. Long phone queues on the day that they were a no show. They also failed to follow up with a supervisor call when promised. Find another option if you can.