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CenterPoint Energy's Home Service Plus
- Home Services
- Minneapolis, MN
About this business
Location details
505 Nicollet Mall, Minneapolis, MN, 55402, United States
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This is a scheduling NIGHTMARE! You pay a high monthly rate to cover spring and fall maintenance. Called in June for my spring maintenance and couldn't get an appointment until the end of August. They give you a window of 2-8 so of course you have to adjust plans to be available and home. After they rescheduled us TWICE we are now at the end of September and still haven't completed our spring maintenance. The guy on the phone explained that they can't help gas leaks or weather issues and most people know the busy times of ye... read more
Business response:
Chelsea, We would like to look into your experience to see where we went wrong. Can you send us a direct message on Yelp with your full name and services address?
Thank you Sundeep for helping me with my HVAC purchase, you were really professional and gave us exactly what we needed for the right price. Sundeep was very thorough with his questions and at no time did I feel like he was pressuring me, he was only matching the products with needs that I had. I have been very happy with Centerpoint Energy's Service and I would absolutely recommend Sundeep at Centerpoint Energy to anyone.
Business response:
Glad to hear that you were satisfied working with Sundeep for your HVAC purchase! I will share your review with Sundeep and his manager. Thank you for being a Home Service Plus customer!
You pay a high monthly rate, then when you need service you wait at least a week. They then give you an 8 hour window to wait for them to show up. If you're so fed up you want to cancel, they charge you for whatever service you have had, charged at a high rate. This used to be a reasonable, reliable service.
Business response:
We'd like to learn more about your experience with Home Service Plus. I sent you a direct message.
Still no new bill, even though 11 days have passed since Amy said I would get it. Still waiting on my thermostat. Worst company!!! Do not purchase from them!
Business response:
Deanne, Sorry to hear that you were not completely satisfied with your experience of buying equipment from HSP. We looked into your account and it appears the corrected bill has been mailed. If you still need further assistance, please let me know.
worst customer service ever-waste of time and money plus had to take 1 day off work only to find out tech did not repair properly. when i called to let them know they said i would have to wait another week before he could come back out plus have to waste another day not working. never attempted to make the situation right. do not even consider this program-it is a complete headache and waste of money!
Business response:
I sent you a direct message to learn more about your experience and hopefullly make it right. I look forward to hearing from you.
My AC stop working . I called them on 6/28 /19 in the middle of the heat wave. they said they can not give me service till 7/8/19! they did not care about how much I have paid them for many years. I talked to their supervisor who cared even less. I have been paying around 70$/month for many years and in couple of occasion I needed the service they did not show up or had long away appointment. I ended up paying 400$ to another company to repair my AC. I cancelled my service with them. This company is a scam and do not care ab... read more
Business response:
We would like to look into your account and hopefully make this right. I sent you a direct message on Yelp.
Day 0: Request repair of dryer; first available appt - day 9. Day 9: Tech advises part is broken, orders part. Day 13: Part arrives, first available appt to install - day 23. Day 23: No show; schedule new appointment - first available - day 30. Day 30: No show; voicemail notice; they reschedule for next day. I call to complain. They assure that tech will come the next day. Day 31: No show; no notice; they reschedule for Monday. Day 34: No show; no notice. They try to reschedule for Thursday. We call to complain. They resched... read more
Business response:
I sent you a direct message. Please respond when you are able so I can look into your account and hopefully make this right for you.
Home Service plus and Brandon Geyen have been a godsend. Our AC went out and he was so helpful about the whole thing and gave us some great options to consider. Really appreciated his honesty and assistance with the whole project. Would recommend him in a second along with home service plus!
Business response:
Beth - Glad to hear that you were satisfied with the process of purchasing a new AC through HSP! We appreciate your business! I will share your comments with Brandon and his supervisor.
If it were possible to give Home Service Plus 0 stars, I would. We've been paying customers for 4 years. The fall and spring appliance check-ups are part of our plan. They are supposed to come out in the fall to check on the furnace, etc., and in the spring to check on the AC, etc. Out of 8 appointments, they have yet to actually come on the day scheduled. It's a hassle as both my husband and I work full-time during the weekdays so one of us has to arrange to be home on the day the appointments are scheduled. They have a ter... read more
Frequently asked questions about CenterPoint Energy's Home Service Plus
How is CenterPoint Energy's Home Service Plus rated?
CenterPoint Energy's Home Service Plus has a 3.5 star rating with 2,755 reviews.
When is CenterPoint Energy's Home Service Plus open?
CenterPoint Energy's Home Service Plus is open now. It is open 24/7.