CenterPoint Energy's Home Service Plus

Becky S. 

on Yelp

8 years ago

Absolutely would not recommend. Had an issue with my furnace; they sent out a technician who, without doing any sort of tests, told us our vents needed to be cleaned and they'd be happy to do it for us for $300. (Although the vents did need to be cleaned, that was not the issue and we paid out of pocket for another company to come in and fix the issue.) And even though they breached the contract by refusing to send a qualified technician who'd actually fix our issue, we have to continue to pay them for another year, "per our... read more

Lauren C. 

on Yelp

8 years ago

I'm not impressed with this service. I called in and they even admit wait times can be 11 hours or more for customers for same day service. They also gave a window of 8 hours for service, so basically you have to stay home the whole day. 

Janel N. 

on Yelp

8 years ago

Home Service Plus Customer Service is terrible! What is the point of a service window from 11-3 if they can arrive up to 60 minutes late without notification? So in reality the service window is 11-4. RIDICULOUS. The technician should call before the service window ends if they are not going to arrive before the end of the service window and give the CUSTOMER a choice as to whether or not they still want the technician to come. I know that appliance repair is a job that has unpredictable timing, but calling is an EASY way to... read more

James H. 

on Yelp

8 years ago

Absolutely, positively beyond frustrated but the lack of communication and tact by this company. I pay for a service each month yet it has been 3!! YES THREE days and they still have not been to my place to look at my furnace. I have had no heat for 3!!! days, and all they say is oh here is a 10 hour window that you need to be home. What the hell is the point of having a service if you can't use it. I will be going to attorney general and bbb with complaints. Beyond frustrated, I had to call a heating and cooling company so ... read more

Debra M. 

on Yelp

8 years ago

Wow, I have NOT had the experiences of the other reviewers. I've been a customer of the HSP plan for 14 years and every single year I have gotten my money's worth. My dryer alone has had half a dozen visits to keep it running and my washer, oven, range, air conditioner, and now refrigerator have all benefited from service. Was it frustrating during a heat wave in June when my AC went out and scheduling was tough? Yes. Was it worse that a blower motor for my furnace was needed and it took two more weeks to get the part to fix... read more

Amy K. 

on Yelp

9 years ago

Awful customer service by leads. Air conditioner not working since last fall. They then rescheduled 4x and then thought finally fixed but nope. Called them back and they said someone could come out 3 days later said wanted to speak to supervisor. Supervisor never called back. So called them again today, day after and now they are saying can't fix tío Friday, even later. Supervisor didn't care. Ridiculous when pay a monthly fee. Could have had a company out to fix same day. When it's 87 degrees out and not air with a baby. 

Caresse A. 

on Yelp

9 years ago

Absolutely worst company to deal with ever. Rip you off completely. Will never correct any mistakes and take advantage of you every chance they get. They refuse to cancel contracts even after the cancellation date and they charge you for repairs ON TOP OF THE AMOUNTS you have already paid them each month that occur after the cancellation period. They can't make it out often in a reasonable time frame and if that's the case they don't care. On top of all the other issues I had to purchase a stove because they couldn't make it... read more

Jan M. 

on Yelp

9 years ago

Is there a rating lower than no stars? I have had the HSP coverage plan for 13 years. Technicians generally are good but their phone service is the ABSOLUTE WORST. I received two auto pay notices in January a week apart. When I called to straighten this out, it took 48 minutes, SIX different people and lots of annoying music on hold. Just calling to schedule routine maintenance is a challenge and much more difficult than it should be. They tell you to use the website to schedule, which I would prefer, but the website DOES NO... read more

Anni S. 

on Yelp

9 years ago

This has got to be the worst customer service I've experienced. I pay monthly for this service. Set up an appointment 7 days previous. I've been waiting since 12:00 noon. They were too busy so changed my time til 4-7 pm. It is now 8:36 pm and still no show. I've called them 4 times. They need to honor their repair plan or hire more technicians. This is unacceptable.