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Cerritos Nissan
- Car Dealers
- Cerritos, CA
About this business
Location details
18707 E Studebaker Rd, Cerritos, CA, 90703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
Service advisor has zero customer service.
I had to wait all day to get my car back, because of all the hoops the mechanics had to jump through to replace a battery that's still covered in the warranty.
Business response:
Thank you for sharing your experience with us, Aaron. We understand how frustrating it can be to spend an entire day waiting, especially for a warranty repair. Warranty processes can sometimes involve additional steps and approvals that are outside of our control, and we regret that this impacted your time. We appreciate your patience and your honest feedback, as it helps us continue to improve the experience we provide.
I asked for an OTD price on a specific vehicle but never received one. Instead, I kept getting calls and emails asking when I could come in to see the car. I simply wanted a straightforward OTD price so I could decide whether the vehicle was within my budget before making the trip.
Business response:
We are disappointed to hear about the concerns you experienced regarding communication and the pricing information you requested. We understand the importance of providing straightforward pricing information so customers can determine whether a vehicle fits their budget before making a trip to the dealership. Please contact Angelica Pleites in Customer Service at 855-971-8323 so we can discuss this further.
I didn't like just having a oil change and they change my oil before it was due.
Business response:
We are disappointed to hear about the concern regarding the timing of your oil change. We understand the importance of following the recommended maintenance schedule and clearly communicating the services being performed. Please contact John Meyer, our Service Director, at 562-402-2277 so we can discuss this further.
Love the service but my car was not washed and detailed. Please provide a thorough wash and detail if it is supposed to be applied. Car should always look cleaner than when it arrived.
Business response:
We are thrilled to hear that you love our service, Mario! We understand your frustration regarding the wash and detail, and we take that feedback seriously. Your car should absolutely leave looking its best, and we regret that your experience did not meet that expectation. We appreciate you bringing this to our attention so we can make sure it is handled properly going forward.
Sketchy. Especially with the CARFAX the salesman insisted there were no accidents and that I would get the CARFAX showing it. After I agreed on the price they tried to have me sign a document agreeing that I had seen and acknowledged the CARFAX. He spun it as if it couldn't be shown until after I sign. I insisted and the CARFAX showed an accident.
Business response:
We are disappointed to hear about the concerns you shared regarding your recent vehicle purchase experience. We understand the importance of transparency and ensuring customers have the information they need to make an informed purchasing decision. We would like to better understand your experience and the concerns you shared. Please contact Angelica Pleites in Customer Service at 855-971-8323 to discuss this further.
bad customer service after service was done, no communication
Business response:
We are disappointed to hear about your recent service experience and the concerns you shared regarding communication after your visit. We strive to provide responsive customer service and keep our customers informed throughout the service process. Please contact our Service Director, John Meyer, at 562-402-2277 for further assistance.
I waited in the lobby for over five hours without receiving any updates or communication regarding my vehicle. Having received no information, I finally left under the assumption that the vehicle would not be ready until the following day. I only received a call later confirming that this was indeed the case. Additionally, I noticed that the fluids in my car were not topped up as part of the service.
Business response:
Thank you for sharing your feedback. We strive to provide attentive service and clear communication throughout every visit, and we appreciate you bringing your experience to our attention. Your comments help reinforce the importance of delivering the level of care and service our customers expect from us. Please contact our Service Director, John Meyer, at 562-402-2277 if you would like to discuss your visit further.
I arrived at Cerritos Service Center and sat there for 2 1/2 hours. The service representative came and told me that my car was ready. I went upfront. He gave me a report. He told me he was going to get my key to bring the car out front I stood out there 20 minutes, waiting for him to find the key he could not find the key afterwards. The service technician drives up with the car says ma'am your car has not been serviced. There's a discrepancy going on and he drove the car back. I went and sit back down. I was told that the ... read more
Business response:
We are disappointed to hear that your recent service visit did not meet your expectations. We understand your concerns regarding the communication, the confusion surrounding your vehicle's service, and the confidence this experience impacted. We appreciate you recognizing Jacob's professionalism and thank you for bringing this feedback to our attention. We would like the opportunity to better understand your experience and address your concerns. For additional assistance, please contact John Meyer, our Service Director, at 5... read more
Frequently asked questions about Cerritos Nissan
How is Cerritos Nissan rated?
Cerritos Nissan has a 4.3 star rating with 6,974 reviews.
When is Cerritos Nissan open?
Cerritos Nissan is open now. It will close at 9:00 p.m.