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Cerritos Nissan
- Car Dealers
- Cerritos, CA
About this business
Location details
18707 E Studebaker Rd, Cerritos, CA, 90703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
When you trust someone with an investment you want them to take care of it and look out for you and your car. Unfortunately Cerritos nissan looking to force me to spend more money with them lost my buisness. I trusted no one but them with my car and now my car supposedly need 12,000 worth of work and is not drivable. I feel cheated and I will not be returning to Cerritos nissan.
Business response:
Were disappointed to hear this feedback. During your appointment, upon inspection, we found that you had needed multiple maintenance issues handled such as a new transmission, front control arms, brake pads/rotors, and spark plugs due to normal wear and tear as well as mileage on the car. We would be happy to discuss your inspection as well as go over a plan that works for you so we can get your vehicle in top shape again. At your earliest convenience, please contact Service Director Johnny Marker, at 855-971-8323 to discuss... read more
I had a 1:30 appointment, arrived at 1:20. I had to wait 15 minutes for someone to attend to me. The person I had an appointment with was off that day so another service advisor was assigned (Marco Soto). Once my car was checked in I was told that it would take 3 hours for service. I waited in the lobby for my car and not once was notified of where my car was in the process as I used to receive before (text messages). I was contacted by two different sales reps by phone saying that they see that I am having my car serviced a... read more
Business response:
Were disappointed to hear this feedback as this is not the level of service we strive for. We want to understand more details of your experience and see what we can do on our end to make this better. At your earliest convenience, please contact Service Director Johnny Marker, at 855-971-8323.
It took them 5 hours for an oil change No good and they charge me without even they do the oil change
Business response:
Our record do indicate that an oil change was performed so we want to understand your comments so we can address your concerns. At your earliest convenience, please contact Service Director Johnny Marker, at 855-971-8323.
HORRIBLE!!! They said they did some repairs and that was not true. They said they had changed the battery pads.There was no service to that battery it was all dirty. Also the throttle body service. It looked like nothing was done. I give it less then POOR!!! I will not deal with this place anymore!
Mal servicio nisiquiera pusieron el sticker de las millas despues del cambio de aseite y el carro tiene un problema que se activan los sensores y despues se convierten en errores desde que compre el carro y el representante de nissan Marco nisiquiera me pudo dar una Buena explicacion y trataba de decirme que la garantia no Cubria eso cuando el carro tiene problemas desde que lo compre y estaba bajo garantia
I been taking my car 4x already and they just fix the problem for some days and the problem always comes back. I dont know what else to do
Business response:
Were disappointed to hear a problem is reoccurring to your vehicle. We want to speak with you to gather more details from you about this incident, at your earliest convenience, please contact Service Director Johnny Marker, at 855-971-8323.
Terrible, whereas before excellent. Brought LEAF in twice due to Bluetooth issues. Still not fixed. Now a safety issue. Staff does not fully test out what they claim works. Very dissatisfied.
Business response:
Were very disappointed to hear about that you are still experiencing issues with your Leaf and your cell phone carrier. During your last visit Nissan sent a technician and engineer to investigate the issues you were experiencing and at the time it appeared all had been resovled. At your earliest convenience, please contact Service Director Johnny Marker, at 855-971-8323 so we can gather more information about what is happening and schedule a return visit so we can do a deeper diagnostic.
They sold me a bad transmission and don't want to fix it The transmission won't shift out of 2nd gear but they say it's normal, I had it checked at 3 other transmission shops and they all say yeah it's a bad transmission, I'll never go back not even for a flat repair
I bought a vecical from nissan Cerritos it had the check engine light on one week after took it back 4 times they never fixed the issue i will never ever step in there and i was hospitalized with a panick attack because i was sold a lemon...went to the automotive better buisness place got to go sue theme...after you sign they dont care..
Frequently asked questions about Cerritos Nissan
How is Cerritos Nissan rated?
Cerritos Nissan has a 4.3 star rating with 6,728 reviews.
When is Cerritos Nissan open?
Cerritos Nissan is open now. It will close at 9:00 p.m.