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Cerritos Nissan
- Car Dealers
- Cerritos, CA
About this business
Location details
18707 E Studebaker Rd, Cerritos, CA, 90703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
Love the service but my car was not washed and detailed. Please provide a thorough wash and detail if it is supposed to be applied. Car should always look cleaner than when it arrived.
Sketchy. Especially with the CARFAX the salesman insisted there were no accidents and that I would get the CARFAX showing it. After I agreed on the price they tried to have me sign a document agreeing that I had seen and acknowledged the CARFAX. He spun it as if it couldn't be shown until after I sign. I insisted and the CARFAX showed an accident.
Business response:
We are disappointed to hear about the concerns you shared regarding your recent vehicle purchase experience. We understand the importance of transparency and ensuring customers have the information they need to make an informed purchasing decision. We would like to better understand your experience and the concerns you shared. Please contact Angelica Pleites in Customer Service at 855-971-8323 to discuss this further.
bad customer service after service was done, no communication
Business response:
We are disappointed to hear about your recent service experience and the concerns you shared regarding communication after your visit. We strive to provide responsive customer service and keep our customers informed throughout the service process. Please contact our Service Director, John Meyer, at 562-402-2277 for further assistance.
I waited in the lobby for over five hours without receiving any updates or communication regarding my vehicle. Having received no information, I finally left under the assumption that the vehicle would not be ready until the following day. I only received a call later confirming that this was indeed the case. Additionally, I noticed that the fluids in my car were not topped up as part of the service.
Business response:
Thank you for sharing your feedback. We strive to provide attentive service and clear communication throughout every visit, and we appreciate you bringing your experience to our attention. Your comments help reinforce the importance of delivering the level of care and service our customers expect from us. Please contact our Service Director, John Meyer, at 562-402-2277 if you would like to discuss your visit further.
I arrived at Cerritos Service Center and sat there for 2 1/2 hours. The service representative came and told me that my car was ready. I went upfront. He gave me a report. He told me he was going to get my key to bring the car out front I stood out there 20 minutes, waiting for him to find the key he could not find the key afterwards. The service technician drives up with the car says ma'am your car has not been serviced. There's a discrepancy going on and he drove the car back. I went and sit back down. I was told that the ... read more
Business response:
We are disappointed to hear that your recent service visit did not meet your expectations. We understand your concerns regarding the communication, the confusion surrounding your vehicle's service, and the confidence this experience impacted. We appreciate you recognizing Jacob's professionalism and thank you for bringing this feedback to our attention. We would like the opportunity to better understand your experience and address your concerns. For additional assistance, please contact John Meyer, our Service Director, at 5... read more
i have took it in many times for the same reasons. never really fixed. and when left without a car for more then 2 days. i'm not given a loaner. i have to bus every where with my two kids under 3 and walk home from work. because i work graveyard and there's no busses at 4 AM.
Business response:
We understand how disruptive it can be when vehicle concerns require multiple visits and impact your daily routine. Our team is committed to helping customers keep their vehicles running reliably, and we appreciate you sharing how this experience affected you and your family. Feedback like this helps us evaluate how we can better support customers throughout the service process. If you would like to discuss your experience further, please contact our Service Director, John Meyer, at 562-402-2277.
Frequently asked questions about Cerritos Nissan
How is Cerritos Nissan rated?
Cerritos Nissan has a 4.3 star rating with 6,932 reviews.
When is Cerritos Nissan open?
Cerritos Nissan is open now. It will close at 9:00 p.m.