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Cerritos Nissan
- Car Dealers
- Cerritos, CA
About this business
Location details
18707 E Studebaker Rd, Cerritos, CA, 90703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
Come in for a recall on my dad's 2008 Nissan Frontier where the emblem on the steering wheel can corrode and come off in the event of an impact so I take it to them to fulfill the recall and we spend 5 hours waiting for them to say "yea it looks old we can change it but we don't have the part, we'll call you when we do then come back later" so a few days go and I end up calling them and they say they do have it and I make an appointment and it took them another 4 hours to change the emblem.
Business response:
We would like to speak with you to get some additional information regarding your visit with us so we can address your concerns. At your earliest convenience, please contact Service Director, John Meyer , at 562-402-2277.
What started out as a couple of drops of oil after replacing the right aisle seal is now a flood of oil coming from under the front of the vehicle. I will see my trusted Service Advisor Mon 2/19/24 although I have waited a week due to him being on vacation.
Business response:
We'd like to look into this situation and would be happy to go in-depth to the services performed. At your earliest convenience, please contact Fixed Ops Director, John Meyer , at 562-402-2277.
The service advisor was poor
Business response:
We'd like the opportunity to assist you with this, at your earliest convenience, please contact Fixed Ops Director, John Meyer , at 562-402-2277.
Very disappointed they never wash my van and make some excuses all the time Very expensive of coolant service and I think they don't change the engine oil this time Who knows Very disappointed
Business response:
We'd like to discuss your appointment and our findings with you directly. At your earliest convenience, please contact Fixed Ops Director, Cruz Aguirre , at 855-971-8323.
I had Cerritos Nissan do a synthetic oil change. Also, I had Cerritos Nissan do a coolant flush. Cerritos Nissan was sloppy with the coolant flush. Cerritos Nissan left coolant all over the motor and radiator. Also, Cerritos Nissan did not refill the coolant. I had to go back the next day and wait over two hours for them to correct their problem of not refilling my coolant. Disappointing.
Business response:
We're disappointed to hear this feedback and we want to address this situation directly with you. At your earliest convenience, please contact our Fixed Ops Director, Cruz Aguirre , at 855-971-8323.
Did not rotate tires as requested, AGAIN! Did not provide a report of the mulitpoint inspection. Did not return calls. Not going back.
Business response:
We want to speak with you directly about this situation. At your earliest convenience, please contact Fixed Ops Director, Cruz Aguirre , at 855-971-8323.
I was deeply disappointed by the shoddy complementary car wash. The car came out dripping with water as if they had no towel to wipe it. There was also a wide gap between the notification I received that the car was ready for pick up and the time the car finally came out. Even the customer service ladies at the front were surprised at the long time it took for the car to come out. They stood in the cold with me the entire time as I vented my frustration. Such a breakdown in communication is not good for top notch customer se... read more
Business response:
We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please reach out to me at (562) 653-8804 to speak to me directly. Angelica Pleites Owner Loyalty Manager Cerritos Nissan
Communication & listening skills need work .
Business response:
We'd like to understand this review in greater depth with you. At your earliest convenience, please contact Fixed Ops Director, Cruz Aguirre , at 855-971-8323.
Had a horrible experience.
Business response:
We'd like to understand this review further and assist you. At your earliest convenience, please contact Fixed Ops Director, Cruz Aguirre , at 855-971-8323.
Frequently asked questions about Cerritos Nissan
How is Cerritos Nissan rated?
Cerritos Nissan has a 4.3 star rating with 6,728 reviews.
When is Cerritos Nissan open?
Cerritos Nissan is open now. It will close at 9:00 p.m.