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Cerritos Nissan
- Car Dealers
- Cerritos, CA
About this business
Location details
18707 E Studebaker Rd, Cerritos, CA, 90703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
They were suppose to fix the pad thing coming out in the bottom front on the passagener side, instead they removed both sides. I'm assuming it was to protect something like a sensor? Anyway it was there for a reason I'm sure and now they are both gone.. .
I had a bad experience from this dealership. They are not Trustworthy and I should not have given them my business. As a consumer I felt mislead, lied to, and tricked. Basically what happened was a salesperson named Tony continuously lied to me via text regarding a vehicle I was going to purchase. He first convinced me not to come that day saying that he wants to make sure the car gets detailed properly etc. The next morning he texts me in the morning and states the car is in detail and all set to go I just need to finish th... read more
Business response:
Mojabeng, ensuring a transparent and trustworthy experience for our customers is important to us, and we regret that you feel otherwise. We would like the opportunity to discuss this further and address your concerns. Please reach out to Angelica Pleites in Customer Service at 855-971-8323 so we can better understand the situation
I had to return my car because the alignment was not correct and when I was told it would be ready in two hours I returned there was a two hour delay. I was told by Brandon that the "alignment was due to over inflation of my tires. " I was quite surprised because I did not have any work done on my tires so the inflation issue must've occurred on my previous Nissan appointment a week earlier . When I received my car, the tire inflation numbers were 37 and 38. If Brandon said "my tires were over inflated " why wasn't the press... read more
Was not repaired correctly. My son got stuck on the road. My husband has to buy a partn for the battery and fix it himself when I paid to have that fix.
Business response:
We understand it's concerning when unexpected issues arise, such as your son's experience on the road and your husband's need to purchase a part. Please reach out to Service Director, John Meyer, at 562-402-2277 to help us address your concerns thoroughly.
Too expensive and they didn't add the fluids I paid for. I checked my car afterwards and it was low on all fluids. I bought the parts i needed myself and had a mechanic install everything for a fraction of the price.
Business response:
We understand how important it is to receive quality service at a fair price, and we regret that your visit did not meet your expectations. Your feedback regarding the fluids and pricing is valuable, and we would like the opportunity to discuss this further to ensure your concerns are addressed. Please reach out to our Service Director, John Meyer, at 562-402-2277 so we can better understand the situation and work toward a resolution.
Ordered wrong part then called me to come pick it up didn't tell me it wasn't fixed
Business response:
We understand how frustrating it can be to have a service issue like this, and we sincerely apologize for the inconvenience. It seems there was a misunderstanding about the status of your vehicle, and we will certainly review our communication process to ensure this doesn't happen again. If you have any further questions or would like to discuss this matter, please feel free to contact our Service Director, John Meyer, at 562-402-2277.
It's was Such a great time at Nissan the car sales man was great he Told me that he Would get me in a New Car he did what he say he Would do I am so happy with my Vehicle Thanks you Too all people That help make Truly Appreciate Thank.
Business response:
Thank you for sharing your experience! We're thrilled to hear that you had a great time and found a vehicle you love. Your satisfaction means a lot to us, and we appreciate your kind words about our team. We noticed that you rated us one star despite your positive reviewif this was an error, we'd greatly appreciate it if you could update your rating. Enjoy your new ride!
This car i took it more than 3 times to get fixed. Is a lemon car
Business response:
We completely understand how frustrating it must be to experience recurring issues with your vehicle. Please feel free to reach out to Angelica Pleites in our Customer Service department at 855-971-8323. She will be happy to assist you further and help find a solution to get everything back on track.
Inspection fell short and felt the dealership couldn't help give any good reason why it felt short
Business response:
It's important to us that every customer feels confident in the service they receive, and we're sorry to hear this fell short of your expectations. To address your concerns more thoroughly, we encourage you to contact our Service Director, John Meyer, at 562-402-2277.
Frequently asked questions about Cerritos Nissan
How is Cerritos Nissan rated?
Cerritos Nissan has a 4.3 star rating with 6,890 reviews.
When is Cerritos Nissan open?
Cerritos Nissan is closed now. It will open at 9:00 a.m.