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Cerritos Nissan
- Car Dealers
- Cerritos, CA
About this business
Location details
18707 E Studebaker Rd, Cerritos, CA, 90703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
I didn't get a massage to pick up my car I had to call them and they didn't service right I noticed that my windshield wiper fluid doesn't have any fluid
Business response:
We appreciate the opportunity to review all customer feedback and understand the importance of clear communication and thorough service completion. Our team remains committed to ensuring customers are properly notified and that all services are performed with attention to detail. We take feedback like this seriously as we continue working to improve our processes. We would appreciate the opportunity to learn more about your visit. Please contact John Meyer, our Service Director, at 562-402-2277.
After getting my car serviced, my check engine light came on, which has never come on before. My car started doing something that it didn't do and I was told that it was just a coincidence that the light came on.
Business response:
We value feedback regarding service experiences and understand the importance of vehicle reliability. Our team works to provide thorough and attentive care for every vehicle that comes through our doors. While we cannot confirm the specifics of any individual situation, we aim to support all guests in maintaining their vehicles in optimal condition. For further assistance, please contact our service team at Angelica Pleites in Customer Service, at 855-971-8323.
I was unhappy about waiting more than three hours for an oil change, despite having an appointment. It was frustrating to watch Infinity vehicles come and go in the service area while I waited. This experience highlights the fact that even with an appointment, Nissan owners often have to watch Infinity owners receive priority.
Business response:
Your feedback is invaluable to us and we understand your frustration. The experience you've described does not reflect the standards that we strive to provide. We take your concerns seriously and would like to discuss this matter further with you. Please contact our Service Director, John Meyer, at 562-402-2277 so we can work toward a resolution.
Why doesn't it show that the recall is clears on carfax. I've been waiting for about 2 weeks now, I need to register this car, can you hurry this up and say the recall is cleared now sow it can pass brake and lemo inspection.
Business response:
We value your input and understand your frustration. Please contact our Service Director, John Meyer, at 562-402-2277 so we can look into this situation and work towards a resolution.
New battery truck doesn't start up the first try! New brakes truck stops when you push the pedal to the floor not happy with the $2500 paid out! Tech should be fired! My new truck will be TOYOTA!!!!!
Business response:
We understand how important it is for repairs to perform as expected and for customers to feel confident in their vehicle's reliability and safety. Our team strives to complete all work thoroughly and address any post-service concerns with professionalism and care. Feedback regarding repair outcomes is taken seriously and reviewed internally. We genuinely want to help evaluate these concerns further, so please contact our Service Director, John Meyer, at 562-402-2277 so we can discuss your experience directly.
It is not appropriate to wait 4 hrs for change oil
Business response:
We are concerned to hear about the extended wait time you experienced during your oil change service. Your time is valuable, and we strive to complete oil changes in a much more reasonable timeframe. We would appreciate the opportunity to discuss your experience further and work toward a solution. Please contact our Service Director, John Meyer, at 562-402-2277 so we can address this matter directly.
Terrible. Terrible customer service, Nissan does not believe in their products and will not honor warranties. Service department sucks.
Business response:
We are disappointed to hear that you feel this way about your experience. Your feedback is important to us, as we strive to support every customer who comes through our doors. Please contact our Service Director, John Meyer, at 562-402-2277 so we can discuss your situation and work toward a resolution.
I was promised 2 tanks of gas and only got one and they are supposed to tint my front windows but I keep getting the run around about it!
Business response:
Thank you for your feedback and 4-star rating. We apologize that you only received one tank of gas instead of two as promised, and for the delays with your front window tinting. We want to ensure all commitments to our customers are fulfilled completely. Your feedback helps us improve our service delivery. We value your business at Cerritos Nissan.
Great service, kept me in loop and went as expected. I wish they had better sewage lines; when I walked in, the place smelled like a toilet. It clearly was the restroom behind them having sewar issues, fix it. Get HEPA fans, how is this sanitary. Great people, hate they had to sit in poo smell.
Business response:
Thank you for the positive feedback about our service team keeping you informed throughout your visit. We sincerely apologize for the restroom facility issues you experienced. We take facility maintenance seriously and will address this matter immediately to ensure a comfortable environment for all customers and staff. We appreciate you sharing both the positive aspects and areas for improvement.
Frequently asked questions about Cerritos Nissan
How is Cerritos Nissan rated?
Cerritos Nissan has a 4.3 star rating with 6,890 reviews.
When is Cerritos Nissan open?
Cerritos Nissan is closed now. It will open tomorrow at 9:00 a.m.