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Cerritos Nissan
- Car Dealers
- Cerritos, CA
About this business
Location details
18707 E Studebaker Rd, Cerritos, CA, 90703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
They were not willing to help with a warranty issue on tires with premature wear
Business response:
We always aim to support our customers, especially when it comes to concerns like premature tire wear, and we regret that you felt we fell short in this case. To help us better understand the situation and explore potential solutions, we'd appreciate the opportunity to speak with you directly. Please reach out to Angelica Pleites in our Customer Service department at 855-971-8323.
I was not happy with the service. The first time I took the car in for an acceleration problem the service writer tried to sell me a set of tires. After I brought it back and a $900 dollar repair was done. It failed it again. I brought it back and the service writer tried to sell me a transmission. I'm not happy with the overall experience.
Business response:
It's especially concerning that your initial concern about acceleration was not properly addressed during your first visit and that follow-up repairs did not resolve the issue. We understand how frustrating and inconvenient this must have been. Additionally, we're very sorry to hear that you felt pressured into purchasing servicessuch as tires and a transmissionbefore your core issue was fully resolved. That is not the standard of transparency and customer care we strive for, and your feedback is being taken seriously. We wo... read more
They advertised a cheap price, then said it was a typo. Illegal bait and switch.
Never go there again the used car manager is very aggressive..customer care sucks!
Happy with our service advisor Christa & John Meyer. Service Manager the other John ?? Was completely rude and very unprofessional telling us we need more work done on our vehicle. He was out of line shouting at my husband after we spent thousands of dollars for repairs at their shop. We started having problems after repairs were done. Now telling us we need additional repairs. That were not listed on initial diagnostics. Got a second opinion elsewhere and confirmed Cerritos Nissan were trying to scam us with work we never n... read more
I paid for tire rotation and it was not done. I am not going back there anymore
Business response:
We appreciate you taking the time to share your feedback. We understand the importance of receiving the services you have paid for and the disappointment that can arise when expectations are not met. Your experience is important to us, and we would like to address your concerns directly. Please reach out to Service Director, John Meyer, at 562-402-2277 so we can discuss this matter further and work towards a resolution that meets your needs. Thank you for your understanding, and we hope to have the opportunity to serve you b... read more
Trash service, topping off all fluids means topping off just windshield wiper fluid
The car sales person was nice until I bought the car. I test drove the car with floor mats and hybrid charger in the car they sold me the car without the floor mats and hybrid charger, scratches on the vehicle. I went back to pick up the floor mats and charger waited over an hour just to be told they aren't going to help . The manager said he would look into help but never did, Was actually the worst experience I've ever had when it comes to customer service after buying the car don't buy here!!
Brought my car in for a noise. They had the car for two days and couldn't figure out what was wrong. They finally said it was one thing but that wasn't where the noise was coming from. Wanted $3400. Took it elsewhere and they found exactly what the problem was and didn't charge me anywhere what dealer wanted. If I would have had dealer fix my car I would have been back the next day with original problem. Always get a second opinion. They did give me a loaner car while the tried to figure out the issue. They didn't seem to ha... read more
Frequently asked questions about Cerritos Nissan
How is Cerritos Nissan rated?
Cerritos Nissan has a 4.3 star rating with 6,890 reviews.
When is Cerritos Nissan open?
Cerritos Nissan is closed now. It will open at 9:00 a.m.