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Cerritos Nissan
- Car Dealers
- Cerritos, CA
About this business
Location details
18707 E Studebaker Rd, Cerritos, CA, 90703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
We Purchased a Nissan Pathfinder Cash Deal Mind you. Still under factory Warranty it was a Gift for our son. 3days in the engine light came on took the Vehicle back it was in the shop for 2 1/2 days. I told them that my Son lives of state and it was a surprise for him so we needed it back ASAP. We drove it for 2 days before he picked it up. We didn't see the Check engine Light anymore. Thank God he was able to make it home without any problems. Until a Few days Later the Vehicle didn't start so he called the Auto club out fo... read more
Business response:
We are disappointed to hear about your recent experience and the feedback shared regarding the condition of your vehicle and the service support provided after purchase. We strive to ensure thorough vehicle inspections, clear communication, and dependable support throughout both sales and service experiences. We value all feedback as it helps us review internal processes and improve consistency in how concerns are addressed. Please contact Angelica Pleites in Customer Service at 855-971-8323 to discuss this further.
Went to pay and was told 3% would be charge if I used a credit card. I looked around there was no sign behind Edwardo, nothing taped to his computer or on the counter before me. Mr Ortiz then lifted a display that was covering a sheet of paper.The only sign was in SPANISH! I told Edwardo I had no idea what it said and why wasn't their extra fee notice in English. This is America! I asked for a supervisor. They were going to charge me the 3% so I paid by debit card which I wasn't prepared to do. Mr Ortiz then walked out with ... read more
Business response:
We strive to create an environment where every guest feels respected, informed, and supported throughout their visit. Feedback like yours is important to us as we continue working to improve communication and the overall customer experience at our dealership. Please contact Angelica Pleites in Customer Service, at 855-971-8323 so we can learn more and further discuss your experience.
This dealer scamming people, paying for the premium service and they don't even complete what is covered for that services. Two times now they did not rotate my tires when it's was clearly part of the service and I know for a fact cause one wheel has a slow leak and that wheel did not move. Makes me think what else are they skipping out on, TRIE SCAM ARTISTS!
Business response:
We understand how important it is for included maintenance items to be fully completed as part of a service visit. Our team is committed to delivering consistent, transparent service and ensuring all work is properly documented and performed as expected. We appreciate you taking the time to share your concerns. Please contact our Service Director, John Meyer, at 562-402-2277 so we can review your service details with you directly.
Quoted prices somewhat not competitive.
Business response:
Thank you for your feedback about our pricing. We appreciate your honest input as it helps us better serve our customers. We're grateful for your rating and hope other aspects of our service met your expectations.
Bad don't recommend the service and the ppl work slow don't like the place
Business response:
We aim to provide efficient and attentive service to every guest, and it's disappointing to hear this visit did not meet those expectations. Our team is continually working to improve both timeliness and overall experience for those we serve. Feedback like this helps us stay focused on delivering better service moving forward. Please reach out to our Service Director, John Meyer, at 562-402-2277 so we can learn more about your visit.
One star, but even that is too much!!! Bunch of crooks. Taking advantage of an elderly lady. My mom walked in there for an oil change and for them to take care of a recall and my mom walked out of there paying almost $1000 because "she needed a new oil pan". Ridiculous crooks! We will not be going back!
Business response:
We appreciate you taking the time to share this feedback and are concerned to hear about your experience. Our team aims to provide clear explanations and transparent recommendations so customers can make informed decisions about their vehicle. We take concerns like this seriously as we continue working to improve trust and communication. Please reach out to our Service Director, John Meyer, at 562-402-2277 so we can assist you further.
I didn't get a massage to pick up my car I had to call them and they didn't service right I noticed that my windshield wiper fluid doesn't have any fluid
Business response:
We appreciate the opportunity to review all customer feedback and understand the importance of clear communication and thorough service completion. Our team remains committed to ensuring customers are properly notified and that all services are performed with attention to detail. We take feedback like this seriously as we continue working to improve our processes. We would appreciate the opportunity to learn more about your visit. Please contact John Meyer, our Service Director, at 562-402-2277.
After getting my car serviced, my check engine light came on, which has never come on before. My car started doing something that it didn't do and I was told that it was just a coincidence that the light came on.
Business response:
We value feedback regarding service experiences and understand the importance of vehicle reliability. Our team works to provide thorough and attentive care for every vehicle that comes through our doors. While we cannot confirm the specifics of any individual situation, we aim to support all guests in maintaining their vehicles in optimal condition. For further assistance, please contact our service team at Angelica Pleites in Customer Service, at 855-971-8323.
I was unhappy about waiting more than three hours for an oil change, despite having an appointment. It was frustrating to watch Infinity vehicles come and go in the service area while I waited. This experience highlights the fact that even with an appointment, Nissan owners often have to watch Infinity owners receive priority.
Business response:
Your feedback is invaluable to us and we understand your frustration. The experience you've described does not reflect the standards that we strive to provide. We take your concerns seriously and would like to discuss this matter further with you. Please contact our Service Director, John Meyer, at 562-402-2277 so we can work toward a resolution.
Frequently asked questions about Cerritos Nissan
How is Cerritos Nissan rated?
Cerritos Nissan has a 4.3 star rating with 6,932 reviews.
When is Cerritos Nissan open?
Cerritos Nissan is open now. It will close at 9:00 p.m.