This profile has been claimed by the business owner or representative.
Cerritos Nissan
- Car Dealers
- Cerritos, CA
About this business
Location details
18707 E Studebaker Rd, Cerritos, CA, 90703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
Service was horrible. Transmission went out and they did not put it in correctly
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating and we would like to look into this for you. We are unable to identify you by this screenname to reach out directly so at your earliest convenience, please contact John Meyer, Fixed Operations Director, at 855-971-8323.
It was really bad customer service very poor service manager very rude
Business response:
We never want customers to feel like we are not providing them with the absolute best in customer service. We are unable to identify you by this screenname but we would like the opportunity to speak with you regarding your visit so we can address your concerns. Please contact John Meyer, our Fixed Operations Director, at 855-971-8323 at your earliest availability.
Terrible. They supposedly checked our electrical system, but voltage meters show otherwise. We still needed service elsewhere. They recommended over $3,000 worth of services we did not need. Luckily we have an ASE certified mechanic on standby who confirmed our control arm was fine and then did our brakes for 25% of the cost Cerritos wanted. Don't waste your time here. It's the worst service department we've ever been to. They are understaffed, over promised other customers who were there wanting to pick up their vehicle. GO... read more
Business response:
We always want to provide our customers with a 5-star experience so were disappointed to hear you did not. We are unable to identify you by this screenname but we would like to speak with you about your visit to get some information so we can address your concerns. At your earliest convenience, please contact John Meyer, our Fixed Operations Director, at 855-971-8323.
New Transmission Clamp for cooler hose not installed or fell off/not installed correctly Car broke down 3 days after service
I saw the cars advertisement and went in to check it out. Sales guy said he would knock off some on the sticker. He didnt! Got to the finance department to find out the car had been damaged. Told cosmetic! I was so excited to buy the car that I made the purchase. After having the car for a month it has no pick when driving. It feels like it wants to brake for me. Some of the features are not working correctly. I will not purchase from Cerritos again.
They are liars and just want your money
My oil change notification wasn't reset it still said I needed a oil change after u drove off. I noticed all my things in my center armrest console had been moved around idk what they were looking for in there.I called to see what I needed to do and the woman who helped or attempted to help gave me attitude an recommended just reset the oil service. Wasn't the best experience.
Business response:
We pride ourselves on maintaining the highest quality standards and a 5 star experience for our customers and we are disappointed to hear of this. We are unable to identify you by this screenname but we would like the opportunity to speak with you to get some information about your visit so we may address your concerns with our team. Please contact Peter Gohil, our Service Director, at 855-971-8323 at your earliest convenience.
Not happy at all , the car wast the one I originally asked about , Kevin ,,car didnt pass inspection he brought out another car 2,000 more, I was hesitant but took it , called the next day to asked , if I can exchange it for a bigger car, to small for car seat and kids, i said on line there are 3 cars lists and in stock , 2 same price other cheaper, I told him it didnt matter if I had to pay more pay for the exchange ,all he did was read the text
Business response:
Our goal is always to deliver a great customer experience and were disappointed to hear of this. We are unable to identify you by this screenname but we would like to chance to speak with you to get some additional information so we may address your concerns. At your earliest convenience, please contact Angelica in Customer Service, at 855-971-8323.
Concerned that the fluid in my battery has never been checked. I recently was stranded because of this, it was a great embrassment. I feel the service department should have known this was not a maintenance free battery and should have serviced the battery accordingly. Front brakes were not measured for wear.
Business response:
It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. We have a standard multipoint inspection that every vehicle goes through during a service visit with us. Many items are checked for wear and tear but any concerns about specific issues should be shared with our team so we can do further inspections. We are unable to identify you by this screenname but we would like the opportunity to speak with you so that we can address your concerns. Please contact Karen Tomasick, our ... read more
Frequently asked questions about Cerritos Nissan
How is Cerritos Nissan rated?
Cerritos Nissan has a 4.2 star rating with 4,876 reviews.
When is Cerritos Nissan open?
Cerritos Nissan is closed now. It will open at 9:00 a.m.