This profile has been claimed by the business owner or representative.
Cerritos Nissan
- Car Dealers
- Cerritos, CA
About this business
Location details
18707 E Studebaker Rd, Cerritos, CA, 90703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
Backup camera quit working. I went in three times, first time to have the diagnostics run and a switch to be ordered, second to have it installed (they couldnt because too busy), third time to put in switch. STILL DOES NOT WORK! Quote was $210 for diagnostics plus, plus. Good news is that extended warranty paid. Bad news is that I still have to find someone to fix the problem or ignore it. A local fast service does a good job with oil changes,etc. Extended warranty bill is due and Ill ignore.
Business response:
We did a diagnosis for the concern and ordered the part. As you know, supply chain issues on automotive parts have been delayed and since this is a special order part it was no exception. When you stopped by our dealership to check on your part we shared that it had just arrived and we would need to schedule an appointment to complete the repair as we were fully booked that day. At your appointment we were able to get it installed and confirmed that the system was working when you left so if you are experiencing issues with ... read more
Took care of my car service right away. Did excellent job.
Business response:
Thank you for the positive review, if there was anything we could do to earn your 5 stars... please contact John Meyer, Fixed Operations Director, at 855-971-8323.
horrible and they lie to you
Business response:
We strive for transparency and want to address your comments in regards to that. At your earliest convenience, please contact Angelica in Customer Service, at 855-971-8323.
Well they charge me 1.100 dlls for a service they not provide they supposed to rotate the tires and now the car have electrical problems no happy at all what scam
I had the unfortunate pleasure of dealing with the most incompetent employees named.. The guy was a walking moron in regards to schedule appointments, providing service information.
Business response:
We are unable to identify you by this screenname to reach out directly but we would like to speak with you to get a better understanding of your comments and address your concerns. Please contact Johnny Marker, our Fixed Operations Director at 855-971-8323 at your earliest convenience.
It was horrible! They left a burnt/burn mark on my seat and they dont want to fix it. Its like a circle on the drivers seat. I have been calling, sending emails, and spoke with managers but they dont want to fix it. I went in for a battery change and for a fusil and I ended up getting a burn in my seat!
Business response:
We take damage claims very seriously and we would like to gather more details from you about the situation so we can find a solution for you. At your earliest convenience, please contact John Meyer, Fixed Operations Director, at 855-971-8323.
Poor performance by department staff
Business response:
Thanks for the feedback, we want all of our customers to have a 5 star experience so we want to address any concerns you may have. At your earliest convenience, please contact Angelica in Customer Service, at 855-971-8323.
I ask for oil change and tire rotation and they didn't rotate my tires. I have a problem with one of my tires and after my service it showed that the same tire in the same position still had that problem. If they had rotated the tires the problem tire would have switched sides when it didn't indicating that they did no rotate my tires despite charging me for tire rotation. I even wonder if they changed my oil.
Business response:
Our goal is to provide every customer with great customer service and repairs every time so were disappointed to hear of this. We are unable to identify you by this screenname but we would like to speak with you about your visit so we can address your concerns. Please contact Johnny Marker, our Fixed Operations Director, at 855-971-8323 at your earliest convenience.
Check in my Nissan to have it checked out but they wanted to charge me 250+ fee even though it was under extended warranty they would still charge me so I called the warranty people and they told me to withdraw it from Nissan because it shouldnt be charge or I shouldnt be charge..
Business response:
Susan, we would like the opportunity to speak with you to get a better understanding of your comments so we can address your concerns and answer any questions you may have. We are unable to identify you by this screenname so please contact Johnny Marker, our Director of Fixed Operations, at 855-971-8323 at your earliest convenience.
Frequently asked questions about Cerritos Nissan
How is Cerritos Nissan rated?
Cerritos Nissan has a 4.2 star rating with 4,876 reviews.
When is Cerritos Nissan open?
Cerritos Nissan is closed now. It will open tomorrow at 9:00 a.m.