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Chama Gaúcha Brazilian Steakhouse
- Restaurants
- San Antonio, TX
About this business
Location details
18318 Sonterra Pl, San Antonio, TX, 78258, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 3:00 p.m. 5:00 p.m. to 10:00 p.m. | |
| Tue | 11:00 a.m. to 3:00 p.m. 5:00 p.m. to 10:00 p.m. | |
| Wed | 11:00 a.m. to 3:00 p.m. 5:00 p.m. to 10:00 p.m. | |
| Thu | 11:00 a.m. to 3:00 p.m. 5:00 p.m. to 10:00 p.m. | |
| Fri | 11:00 a.m. to 3:00 p.m. 5:00 p.m. to 10:30 p.m. | |
| Sat | 2:00 p.m. to 10:00 p.m. | |
| Sun | 12:00 p.m. to 8:30 p.m. |
Meat is very salty, Poatoes are in a little dish serving for 1, so loud you can’t hear one another and the meat you get is just one kind thought they had other kinds. Wait time is outrageous even with reservations. The price is way high for no more than you get.
Business response:
Thank you for sharing your feedback with us. We are sorry to hear that this visit did not meet your expectations, particularly regarding the seasoning, variety, noise level, and wait time despite having a reservation. Your comments are important and have been noted so they can be reviewed with our team as we continue working on consistency and guest flow.
Pésimo. Me cambiaron de mesa sin pedir permiso. Simplemente me movieron. Pésimo servicio
Business response:
Lamentamos sinceramente lo ocurrido. Cambiarlo de mesa sin explicarle ni pedir su consentimiento no es aceptable y entendemos su molestia. Su comentario será revisado con nuestro equipo.
Very disappointed in this place meat was so salty chicken was dry not worth the price
Business response:
Thank you for sharing your feedback. We’re sorry to hear that the food didn’t meet your expectations during your visit. We appreciate your comments and will make sure to share them with our culinary team. We hope you’ll consider giving us another chance to provide a better experience.
My wife saw a long strand of hair wrapped around the asparagus. We called the server and she replaced her plate with a fresh empty plate. Server told the manager about the hair however manager didn’t even visit our table to apologize or something. It was our wedding anniversary date 38 years married.
Business response:
Thank you for sharing your feedback, and please accept our sincere apologies for this experience. We’re truly sorry for the oversight and that it occurred during such a special occasion. This is not the level of care and attention we strive to provide. We’ve shared your comments with our management team to ensure this is addressed properly. We hope you’ll give us another opportunity to provide you with the exceptional experience you deserve.
There needs to be a dress code. There was too much sports gear.
Business response:
Thank you for your feedback and kind words about our service. We appreciate your suggestion regarding the dress code and will share it with our management team for review. We hope to welcome you back again soon!
We were celebrating a birthday which I noted when making my reservation. Upon arrival, there was no mention of "Happy Birthday" made to us, and we still had to wait about 8 minutes before being seated. There were several empty tables available. Our waitress greeted us and appeared as if she might be great, but fell short of that as she took a while to bring us a starter plate, then water/tea refills, potatoes, and still no mention of my birthday. The gauchos were excellent and came around perfectly timed. The dining room sup... read more
Business response:
Thank you for sharing your feedback. We’re very sorry to hear your experience fell short of expectations, especially on such a special occasion. Your comments have been shared with our team to ensure this is addressed, and we truly appreciate you bringing it to our attention.
Too close tables, seating too close to others. For a 300 dollar tab I’d expect to feel some level of privacy and seclusion with our waiter not changing halfway through dinner. Jonathan Perez. 979 422 0947
Business response:
Thank you for dining with us, Jonathan. We’re glad to know you enjoyed the food and service, though we’re sorry to hear the seating arrangement and mid-service change affected your experience. We truly appreciate your feedback and will share it with our team as we continue to improve. We hope to have the opportunity to welcome you back for a more comfortable visit.
This meal was a “make up” for a poor showing previous visit. Food was mostly either raw or jerky and very scarce again. However, our biggest issue was with our waiter “Juan” if that’s his real name. Juan was rude, aggressive and dismissive. The only meat (Parmesan Pork) we specifically requested (twice) never showed. We struggled to get served at all. It’s not that there weren’t servers on the floor. They were all either on the other end of the restaurant or hovering around a single table with 7 people (4 kids). At one point... read more
Usually we have an incredible experience here so perhaps an off night
Frequently asked questions about Chama Gaúcha Brazilian Steakhouse
How is Chama Gaúcha Brazilian Steakhouse rated?
Chama Gaúcha Brazilian Steakhouse has a 4.8 star rating with 18,755 reviews.
When is Chama Gaúcha Brazilian Steakhouse open?
Chama Gaúcha Brazilian Steakhouse is closed now. It will open at 11:00 a.m.