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Chama Gaúcha Brazilian Steakhouse
- Restaurants
- San Antonio, TX
About this business
Location details
18318 Sonterra Pl, San Antonio, TX, 78258, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 3:00 p.m. 5:00 p.m. to 10:00 p.m. | |
| Tue | 11:00 a.m. to 3:00 p.m. 5:00 p.m. to 10:00 p.m. | |
| Wed | 11:00 a.m. to 3:00 p.m. 5:00 p.m. to 10:00 p.m. | |
| Thu | 11:00 a.m. to 3:00 p.m. 5:00 p.m. to 10:00 p.m. | |
| Fri | 11:00 a.m. to 3:00 p.m. 5:00 p.m. to 10:30 p.m. | |
| Sat | 2:00 p.m. to 10:00 p.m. | |
| Sun | 12:00 p.m. to 8:30 p.m. |
We’ve been to CG over 20 times through the years. Service was very slow. On several occasions, my wife’s and my plates were totally empty with no severs with food on their skewers anywhere in sight. The bottom sirloin was bland. Very disappointed.
Business response:
Thank you for your loyalty and for sharing your feedback. We’re very sorry to hear that your most recent visit fell short of the experiences you’ve had with us in the past. We truly value guests who have supported us for so long, and your comments about the service pace and food quality will be shared with our team right away. We hope to have the opportunity to make this up to you and provide the level of experience you’ve come to expect from us.
There was no food coming around my table. We waited 15 minutes for meat to come to our table. I asked for rice it was never brought. I have been here multiple times and I will not be returning after yesterday’s service. I always recommended Chama for service but after yesterday I will not be returning.
Business response:
Thank you for taking the time to leave your feedback. We're truly disappointed to hear about your recent experience, especially as a returning guest who has supported us in the past. It's unacceptable that meat service was delayed and your request went unfulfilled. This is not the level of hospitality we aim to provide. Your comments will be shared with our team to ensure better consistency moving forward. We appreciate you bringing this to our attention.
We have been to chama so many times and what kept us coming back was the good food and service but this time extremely lacked. When we were sat down it took them 10 minutes to come by another 5 minutes for water and then another 10 for plates which we finally received some cheese bread and mashed potatoes so 25 minutes to barely get water, plates and a few sides was annoying. Then out of “all” the meats they have to offer the only two we received was picana and bottom sirloin oh and bacon wrapped chicken. The server was ok s... read more
Business response:
Thank you for taking the time to share your experience. We’re truly sorry to hear that this visit did not meet the standard you’ve come to expect from us. Delays in service and limited meat offerings are not reflective of the experience we aim to provide, especially for a loyal guest. Your feedback is important, and we will be addressing it with our team to ensure this doesn’t happen again. We appreciate you bringing it to our attention and hope you'll consider giving us another opportunity in the future.
They need to rethink how the salad bar works and have two pathways for people to go through the line. My wife waited for 20 minutes just to go through one time. 
Business response:
Thank you for your feedback. We're glad to hear you enjoyed the food and service, but we're sorry about the wait at the salad bar. Your suggestion about adding a second pathway is greatly appreciated and will be shared with our team as we look for ways to improve the guest experience. We hope to welcome you and your wife back again soon.
Great service, place is kind of loud and the meat is way too salty.
Business response:
Thank you for your feedback. We're glad you enjoyed the service, and we appreciate your honest notes about the noise level and seasoning. We'll be sure to share your comments with our team as we’re always working to improve the experience. We hope to have the chance to serve you again.
Very dissatisfied with this service. Asked for extra lemon Carlos never brought it and we never saw him again. Jen was amazing! She was attentive even though she was pushing the drink cart and serving other tables. We had to keep asking for bread and grilled cheese. When the cheese finally came about 20 minutes later it was cold. My friend had to flag the guy down just for cold cheese, gross. There was a guy just hovering around our area who looked lost and kept a dirty dish on his tray walking back and forth. It made me lau... read more
Business response:
Thank you for your honest feedback. We're truly sorry to hear about the service issues during your recent visit. That is not the experience we aim to provide, and we appreciate you recognizing Jen for her attentiveness. We hope to have the chance to provide the level of service you’ve come to love on your next visit.
My first and last visit there. Went on a Sunday at 530. Service was erratic and unorganized. I either had meat to eat or potatoes but never at the same time. The meat did have a good flavor but definitely not worth the price I paid for it. Was disappointed
Business response:
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet expectations, especially during a first visit. We always aim to deliver a well-paced and seamless dining experience, and it's clear we fell short. Your comments are being shared with our team so we can improve. We appreciate you giving us a try.
Sunday at 2pm as a party of two (2) we dined at Chama Gaucha - San Antonio. I was billed with 18% auto gratuity when my waitress/service did not merit it. Why?
Business response:
Thank you for sharing your feedback. We're sorry to hear that the service did not meet your expectations. We understand your concerns regarding the automatic gratuity and appreciate you bringing this to our attention.
We have eaten here several times. But this day the meat was extremely salty and never did get any other meat except for sirloin steak. No chicken ever. Under cooked meat that was very tough. A waiter that was hard to understand and it was very noisy. The waiter came by maybe twice. The price have definitely increased to almost double a person. I think this is the last birthday for anyone at this place.
Business response:
We are truly sorry to read about your negative experience, especially on a birthday. We understand your disappointment with the salty and undercooked meat, the lack of variety, the inattentive service, and the noisy atmosphere. We regret that this experience has led you to reconsider celebrating future birthdays with us, and we will be reviewing your feedback with our team to make necessary improvements.
Frequently asked questions about Chama Gaúcha Brazilian Steakhouse
How is Chama Gaúcha Brazilian Steakhouse rated?
Chama Gaúcha Brazilian Steakhouse has a 4.8 star rating with 20,518 reviews.
When is Chama Gaúcha Brazilian Steakhouse open?
Chama Gaúcha Brazilian Steakhouse is closed now. It will open at 11:00 a.m.