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Chama Gaúcha Brazilian Steakhouse
- Restaurants
- San Antonio, TX
About this business
Location details
18318 Sonterra Pl, San Antonio, TX, 78258, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 3:00 p.m. 5:00 p.m. to 10:00 p.m. | |
| Tue | 11:00 a.m. to 3:00 p.m. 5:00 p.m. to 10:00 p.m. | |
| Wed | 11:00 a.m. to 3:00 p.m. 5:00 p.m. to 10:00 p.m. | |
| Thu | 11:00 a.m. to 3:00 p.m. 5:00 p.m. to 10:00 p.m. | |
| Fri | 11:00 a.m. to 3:00 p.m. 5:00 p.m. to 10:30 p.m. | |
| Sat | 2:00 p.m. to 10:00 p.m. | |
| Sun | 12:00 p.m. to 8:30 p.m. |
The food tasted amazing but the service was off this time around. Our waiter only came by to deliver our drinks and to ask if we were ready for the check, we didn’t receive any service in between unless we flagged them down, while all the other tables around us were constantly being checked in on. The sides were good but unfortunately we only got one serving of them despite having asked for more.
Business response:
Thank you for your feedback, Carlos. We are very sorry to hear that the service you experienced on your recent visit was not up to our standards. We are glad you enjoyed the food, but we understand that service is a crucial part of the dining experience. We hope you will consider giving us another opportunity to provide you with the excellent service we are known for.
The service is always 5 star here however the meats tasted very bland today especially the picanha which generally is the best tasting in my opinion, we have been dining here for over a decade and I will give them the benefit of the doubt that they may have had an Off night tonight, but all of the meats were lacking the very tasty seasoning that they are known for.
Business response:
Thank you for your long-standing patronage and honest feedback. We're delighted you consistently find our service to be 5-star, and we sincerely appreciate you bringing the issue with the meat seasoning to our attention. We understand your disappointment, especially with the picanha, which we pride ourselves on. We hope your next visit reflects the quality you've come to expect from us over the past decade.
It was very congested and quite noisy as the restaurant is very popular. I could not hear my dinner guest, unless I leaned into him and asked him to repeat himself sometimes more than once. The food was excellent, except for the ribs I was served, which were extremely salty. The server was outstanding. They did put us in a corner table, and several of the servers were skipping us, so I had to ask my waitress to assist in directing them towards me and my dinner guest, which I did not like.  she made up for any inconvenience... read more
Business response:
We appreciate your feedback and are pleased to hear your waitress provided outstanding service and recovered from the initial service inconsistencies. We apologize for the noise level and the salty ribs. We are taking your concerns seriously and will be addressing them with our team to ensure a more consistent and enjoyable dining experience for all our guests.
Service was not great. I’m surprised we usually get great service but this waiter looked preoccupied and was quick to take our menus away before we were done. Didn’t enjoy the service but the food was great. It was probably an off day.
Business response:
Thank you for sharing your feedback regarding your recent visit to Chama Gaucha, Laura. We appreciate you taking the time to let us know about your experience. We are sincerely sorry to hear that you were not completely satisfied with the service you received. We strive to provide excellent service to all our guests, and we are disappointed that we fell short of your expectations on this occasion. We value your feedback and hope you will give us another opportunity to provide you with a better dining experience in the future... read more
I was incredibly disappointed that I wasn't made aware of the upcharge for dining on New Years Eve. I made the reservation for that day since we were celebrating a birthday. Through the reservation process, checking in, and even meeting our waiter was there ever a mention of an extra $25 per person. To rub salt in the wound, I didn't even get the service I'm used to on a normal day. The servers were overwhelmed. The offerings were slim (We were only offered 3 types of meat while there. I had to special request the lamb and a... read more
Sadly this was not a great experience, we were situated between two large parties inside of a side room. We were basically neglected. We have had great experiences in the past, but this just missed the mark for us. Kinda disappointed.
Business response:
We sincerely apologize for your disappointing experience, Jared. We understand how frustrating it can be to feel neglected, especially when dining with us. Being situated between large parties in a side room can indeed present challenges for our service team. We strive to ensure all guests receive the attention they deserve, and it seems we fell short on this occasion. We value your past positive experiences with us and are truly sorry that this visit didn't meet your expectations. We appreciate your feedback and hope to hav... read more
The service was fantastic however the meat served, although very flavorful, was very salty especially the chicken. For diners with kidney problems or diabeties it would be wise to avoid their menu. Apparently we were there at one of their peak times consequently the noise level was as such that it was difficult to hear the servers announce which meat they were presenting. Finally, finishing off the meal with a coffee we found it to be subpar in flavor. Maybe they intend their coffee to be flavored with liquor but served blac... read more
Business response:
Thank you for your feedback. We appreciate you taking the time to share your dining experience with us. We sincerely apologize for the saltiness of the chicken and any inconvenience this may have caused. We understand that the noise level can be higher during peak hours, and we apologize for any difficulty in hearing the server announcements. Finally, we apologize for the quality of the coffee. We will address this issue with our beverage team to ensure that we offer a consistently high-quality coffee experience. We value yo... read more
Took forever to bring another drink had to wait a bit to long for the different meat to get there.
Business response:
Thank you for sharing your feedback with us, James. We appreciate you bringing these concerns to our attention. We strive to provide exceptional service and ensure a consistent dining experience for all our guests. We hope you'll give us another opportunity to exceed your expectations on your next visit.
Our sever hardly came to the table. I had to get other servers attention just to get anything. We didn’t get most of the extra food items., like plantains and other items till we where almost done eating. I was over charged for my meal and the dessert was just sad.
Business response:
We sincerely apologize for your disappointing experience at Chama Gaucha. We understand your frustration with the service and the issues you encountered with your bill and dessert. We strive to provide exceptional service to all of our guests, and it seems we fell short on this occasion. We will address these concerns with our team to ensure this doesn't happen again. We value your feedback and hope you'll give us another opportunity to provide you with a better dining experience.
Frequently asked questions about Chama Gaúcha Brazilian Steakhouse
How is Chama Gaúcha Brazilian Steakhouse rated?
Chama Gaúcha Brazilian Steakhouse has a 4.8 star rating with 20,518 reviews.
When is Chama Gaúcha Brazilian Steakhouse open?
Chama Gaúcha Brazilian Steakhouse is closed now. It will open at 11:00 a.m.