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Champion Windows and Home Exteriors
- Windows Installation
- Seattle, WA
About this business
Location details
Seattle, WA, 98166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 6:00 p.m. | |
| Tue | 5:00 a.m. to 6:00 p.m. | |
| Wed | 5:00 a.m. to 6:00 p.m. | |
| Thu | 5:00 a.m. to 6:00 p.m. | |
| Fri | 5:00 a.m. to 6:00 p.m. | |
| Sat | 6:00 a.m. to 6:00 p.m. | |
| Sun | 6:00 a.m. to 6:00 p.m. |
I gave them a $2700 check 3 months ago, and work has not started. I can't get a hold of anyone unless i call for days. They say they have no local foreman in the area to do the work. I would not give these people money up front. They do not answer phones or return calls and ask for more % money up front than any contractor I have ever worked with. They apologize continuously, saying they have staffing issues all year. They should have told me this in the quote stage, I had other options. It seems like they are in the process... read more
Business response:
Champion apologizes for the issues you are having and would like to get them resolved quickly please call our Customer Care Department at 888-395-0041. Thank you Champion Customer Care
I wish I could go lower than 1 star. This is the ABSOLUTE WORST company ever. Over 30 of our windows have seal failure. We purchased a home that had a transfer warranty; I was not aware of the time limit on that, and tried to speak to someone to possibly give an extension on the warranty because of how many windows had seal failure. Someone confirmed they could indeed extend the warranty. I was thrilled. However, that's when the trouble began: They missed an appointment that I had taken a day off of work to have with them. I... read more
Business response:
Champion does apologize for the issues that occured with getting the replacement windows and we do appreciate the feedback in order to improve our customer experience. If you still need assistance please call Customer Care Team at 888-395-0041. Champion Customer Care
Without discussing anything with me, they cancelled my contract 6 weeks after I put down 1/3 of the $38000. Sales person never called to tell me there was a problem. This company's ethics are very concerning. Will never do business with them after this.
Business response:
Hi ******, We apologize for this experience, and would like to speak to you about it. Please call us at ************. Thank you, National Customer Care.
We received a flyer advertising Champion Windows & Home Exteriors, the precise name and image on the BBB website. My wife made an appointment. We need one picture window replacement and one transom widow in our sun room. After discussing our needs with their representative he wrote in small numbers on a sheet of paper 4,173, which was the estimate for the single picture window and transom. Then he called someone at Champion [I presume his boss, but I don't know] who asked me three questions about the product they were offeri... read more
Business response:
Thank you for sharing your views with us, *****. Complaints filed with the BBB appear on our corporate BBB account regardless of which Champion location is receiving the complaint. Across our many locations, sometimes mistakes happen. But, we are committed to providing a good customer experience and righting any wrongs as soon as we can. We have an A+ rating with the BBB because we take all complaints very seriously and work with the BBB to resolve each and every issue that may come up. Should you want to discuss anything fu... read more
WORST COMPANY EVER! Do not give them your money! They’re quick to take your deposit but it’ll be WEEKS after you hear from them. That’s only after hassling them. It’s been over 5 weeks and I STILL have not got a date scheduled for installation. Customer service is worthless...
Business response:
We're very sorry for the long wait you've had to get your project started, ******. Please call us at ************, and we'll see what is holding up installation and work to get things moving forward. Thank you. -National Customer Care.
Thank goodness I didn't buy windows, but I did strongly entertain the idea of buying. Their salesman came to my home and was pitching their product for 2 1/2 hours. Then they give you a price that is way out of anyone's budget, but wait there's more ... Then they start knocking percentages off for all sorts of stuff - they even gave me 5% off because I answered a couple of questions correctly about what they had explained to me in their high pressure sales pitch. They then want to get you with a buy now tactic - put $100 dow... read more
Business response:
We are sorry to hear about this experience, ***********. We would like to discuss it with you to learn more and work with our team to improve the experience delivered to prospective customers. Please reach out to us directly at your convenience - 888-395-0041. Thank you. -National Customer Care.
This is a complaint regarding the local (Memphis, TN) Champion Windows warranty service. We have had our windows for at least a decade, and they are in need of some service. When I initially called for service, the technician came, made a careful list of what needed to be done, but disagreed on a couple of areas and did not record them. When the next service date came along (which I had to bug the local office to schedule; they would not call me back), a different technician came, agreed with me on the couple of areas that I... read more
Business response:
Update 09/2019: The regional Champion manager responded to this post immediately, and promised a quick resolution to our requests. The technician to came to work on them (the same person) fixed most of the problems, but not all, and admitted he was not sure how/if the others could be resolved; he said he would speak with his manager about them. There is apparently only one technician now, so that is part of the problem. To be fair, he DID come when scheduled, and did what he could. But some problems remain, and we will simpl... read more
Just signed up for windows ($9000+) 8/30/2019. Billed for 1/2 cost before cancellation date, within 1 business day after signing with cancellation date within 3 business days. Require HOA approval, billed prior to getting approval. No goods or services yet provided. Reviews are not impressive, neither is this one. Cancelling service contract.
Business response:
We apologize for the inconvenience in billing for your project, ****. Although you mentioned cancelling your contract, we would like the opportunity to discuss with you directly to understand what went wrong and improve going forward. Please call us at your convenience - ************. Thank you. -National Customer Care
Bob S****** and estimator Matt D**** of the northern Colorado company are complete liars. The company bid the job for new windows in my home. I agreed to contract price at which point things went sideways. Estimator first said the pride for the door he quoted might be a lot more. Mind you this is after he already gave me a number and had me agree to it. Then the next day calls and tells me he left out window and I’m better off picking another company. What? You left out window off the bis in a 1900sqft home the only has 16 w... read more
Business response:
We would like to apologize for this, *****We do care very much about the experience customers have with Champion and would like to discuss the issues you've raised here. Please give us a call in national customer care at your convenience. ************. Thank you.
Frequently asked questions about Champion Windows and Home Exteriors
How is Champion Windows and Home Exteriors rated?
Champion Windows and Home Exteriors has a 3.3 star rating with 1,789 reviews.
When is Champion Windows and Home Exteriors open?
Champion Windows and Home Exteriors is open now. It will close at 6:00 p.m.