Champion Windows and Home Exteriors

Betty A 

on BBB

6 years ago

This company has been the worst I have ever dealt with. I had windows put in last May. One of the smaller windows didn’t fit so they had to order another one. The picture window in front of the house does not fit flush with the house, it sticks out about 3 inches from the siding. They came back out and took pictures and said they would get back with me. Didn’t hear anything from them until September when they came and put the small window in that they had to reorder. Again they said they would get back with me about the pict... read more

Ralph B. 

on BBB

6 years ago

I gave them a $2700 check 3 months ago, and work has not started. I can't get a hold of anyone unless i call for days. They say they have no local foreman in the area to do the work. I would not give these people money up front. They do not answer phones or return calls and ask for more % money up front than any contractor I have ever worked with. They apologize continuously, saying they have staffing issues all year. They should have told me this in the quote stage, I had other options. It seems like they are in the process... read more

Laura B 

on BBB

6 years ago

I wish I could go lower than 1 star. This is the ABSOLUTE WORST company ever. Over 30 of our windows have seal failure. We purchased a home that had a transfer warranty; I was not aware of the time limit on that, and tried to speak to someone to possibly give an extension on the warranty because of how many windows had seal failure. Someone confirmed they could indeed extend the warranty. I was thrilled. However, that's when the trouble began: They missed an appointment that I had taken a day off of work to have with them. I... read more

Simone F 

on BBB

6 years ago

Without discussing anything with me, they cancelled my contract 6 weeks after I put down 1/3 of the $38000. Sales person never called to tell me there was a problem. This company's ethics are very concerning. Will never do business with them after this. 

David H 

on BBB

6 years ago

We received a flyer advertising Champion Windows & Home Exteriors, the precise name and image on the BBB website. My wife made an appointment. We need one picture window replacement and one transom widow in our sun room. After discussing our needs with their representative he wrote in small numbers on a sheet of paper 4,173, which was the estimate for the single picture window and transom. Then he called someone at Champion [I presume his boss, but I don't know] who asked me three questions about the product they were offeri... read more

Dwight S. 

on BBB

6 years ago

WORST COMPANY EVER! Do not give them your money! They’re quick to take your deposit but it’ll be WEEKS after you hear from them. That’s only after hassling them. It’s been over 5 weeks and I STILL have not got a date scheduled for installation. Customer service is worthless... 

ventura9496 

on BBB

6 years ago

Thank goodness I didn't buy windows, but I did strongly entertain the idea of buying. Their salesman came to my home and was pitching their product for 2 1/2 hours. Then they give you a price that is way out of anyone's budget, but wait there's more ... Then they start knocking percentages off for all sorts of stuff - they even gave me 5% off because I answered a couple of questions correctly about what they had explained to me in their high pressure sales pitch. They then want to get you with a buy now tactic - put $100 dow... read more

Sandra S 

on BBB

6 years ago

This is a complaint regarding the local (Memphis, TN) Champion Windows warranty service. We have had our windows for at least a decade, and they are in need of some service. When I initially called for service, the technician came, made a careful list of what needed to be done, but disagreed on a couple of areas and did not record them. When the next service date came along (which I had to bug the local office to schedule; they would not call me back), a different technician came, agreed with me on the couple of areas that I... read more

M M S 

on BBB

6 years ago

Just signed up for windows ($9000+) 8/30/2019. Billed for 1/2 cost before cancellation date, within 1 business day after signing with cancellation date within 3 business days. Require HOA approval, billed prior to getting approval. No goods or services yet provided. Reviews are not impressive, neither is this one. Cancelling service contract.